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Extra Space Storage
- Self Storage
- Oceanside, CA
About this business
Location details
3091 Oceanside Blvd, Oceanside, CA, 92054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
Showed up and was told "I was not in the system. Lost opportunity." I have multiple emails showing confirmed. I even went on line a few days ago and changed the move in date. I showed the staff person my confirmation email and he just kept saying "you are not in my system, lost opportunity ". After some back and forth he said he could make a new reservation at the rate I had ($44) if I booked for 4 months. No problem. He rang it all up and said $339. He had added insurance I did not need without asking. I told him to tak... read more
Business response:
Thanks for taking the time to share your feedback, Ron. We'd like to talk with you more about your experience, please give us a call at (760) 439-2100.
Really read the fine print on your contracts, y'all. They lure you in with a great deal (I think I got something like $95/mo for a 5x10 space). Here's what they don't tell you: --They will charge you $30 for a lock because their units use special locks. --They will charge you $30/mo for insurance. --They will INCREASE YOUR MONTHLY RATE BY 90% AFTER THREE MONTHS! They say they send a letter in the mail about the rate increase. An email would be better, but I assume this is the company plan to skirt around being truly tran... read more
Business response:
Hi Carrie, securing your belongings is a top priority for us. For that reason, we require our customers to have some form of insurance to protect their belongings in case damage outside of our control occurs. Your original monthly rate is not guaranteed for the life of your rental with Extra Space Storage. From time to time, we make adjustments to our customers’ rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. We will always notify you 30 days before a ra... read more
45% rate increase at one time!!??? No thanks. Shady business communication regarding price increases. Sent a notice legally via mail they said. But never received a text or email saying it was going up. But received many texts when I started and when I cancelled.
Business response:
Hi Will, Thank you for leaving your review! We are sorry you had a negative experience renting with us. Our rates here at Extra Space Storage are not guaranteed for the life of the storage because we are strictly month to month. We will always notify you 30 days before a rate change will take place. Will you please give us a call at 888-storage to discuss what other options we may have for you?
We got our storage for $120 per month which was reasonable. But then they raised rates by over 80% to $212 in the 1 year we have used the storage. They price gouge their customers and it should be illegal to raise your rates that much. Not a good storage facility or unit. Then their fix is downsizing which was still $150. So talking to you all is a joke. You won't keep clients when you screw them over constantly. Horrible storage facility and I'll be telling all my friends/family to stay away. So fed up with this place. If I... read more
Business response:
Hi Brian, thank you for your review. We understand the frustration of rate increases and are sorry to hear about your experience. Our team strives to provide clean, secure facilities for your belongings at affordable pricing. Occasionally, we re-evaluate rates to make sure we are able to continue providing top-notch facilities. If you would like to discuss this with us in more detail, we're available anytime at 888-storage.
Just moved in 3 days ago (paid all move in costs) moved in all my stuff and they changed the lock on my unit that I NEED to get supplies for work out of. No one contacted me, no one answers phones to help and they don't open until Monday. Never had a storage before, but pretty sure it's NOT supposed to work this way. DON'T rent from here!!!!! About to just sell/trash my stuff and cancel my membership....
Business response:
Hi Amy, We're sorry to hear that you experienced this issue. We know that accessing your belongings when you need to is extremely important and we are disappointed to hear about what happened. We pride ourselves on delivering excellent customer service and will be sure to review your experience internally. Thank you for your feedback. Please call us at 888-storage so we can further assist you.
Wish I read the reviews 4 months in and they upped the monthly rate by $51 If I had caught the small mailed postcard I wouldn't of known. Spaces are tiny and difficult to get into Don't recommend
Business response:
Hi Tawny, thank you for sharing your feedback with us. We'd like to discuss your concerns regarding your rate increase in more detail. Please give us a call at 888-STORAGE so we can look into this matter further and see what opportunities or other options we may have to help. We look forward to hearing from you.
Another rate hike without notification of $18!!! So glad you got a new gate system that will work on a smartphone so we could all pay for it! Let's not forget about the cockroaches I found in my clothes I got out of my unit last month! Instead of paint and gate systems maybe spray your facility once a month! Also... $86 a month for a 5x5 during a pandemic???!!! Way to really take advantage of struggling people extra space!!! Will be finding a new storage elsewhere!
Business response:
Stephanie, We understand the frustration of rate increases. Our team strives to provide clean, secure facilities for your belongings at affordable pricing. Occasionally, we re-evaluate rates to make sure we are able to continue providing top-notch facilities. Give us a call at 888-STORAGE if there is anything, we can do to assist you.
Have been using this location for many years. Each year they raise rates considerably. Next month going up another 10 %. At least they used to offer 13 months for the price of 12 with prepayment. I was told that policy was still being offered when I paid my 12 months in advance today. Then I was notified they no longer offer that benefit. I felt I was misled and if I was in a position to move my stuff now I would. I suggest checking other storage options if you can. They are expensive and just keep going up once they get you... read more
Business response:
We're sorry to hear this, Cris. We understand the importance of offering a top-notch storage solution at an affordable price and will use your feedback to assess our pricing in the future. If there is anything we can do to improve your experience, please give us a call at 888-STORAGE.
My storage was broken into and all of my valuables including a $10,000 Couture Wedding dress was stolen. I was told I'd get at least $2,000.00 compensation by the company and it never happened!
Business response:
Hi Cha, we consider security our top priority and are very sorry to hear about your experience. We would like to speak with you about this in more detail as soon as possible. Can you give us a call at 888-STORAGE?
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 1,698 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 6:00 a.m.