Extra Space Storage

Sandy N 

on BBB

a year ago

After two months they doubled the monthly rate from $59-$110 on the third month 

Mike K 

on BBB

a year ago

The price increases are predatory! We signed up 6months ago at $77 per month. In 3 months the price was $131 per month, today they want $211 per month. The associate told me that these prices increase like this every 3-4 months. This is criminal and there should be a class action lawsuit against this price increase policy. Nothing was explained at signed. WARNING. DO NOT RENT SPACE FROM EXTRA SPACE STORAGE without understanding their predatory practices!!! This is almost a criminal operation 

Mark K 

on BBB

a year ago

BAIT AND SWITCH LANDLORD. EXPECT RENT INCREASE EVERY 3-4 MTHS. In three months they attempt to double your internet quoted and corporate call center handled rental rate. Also they claim to have lost your lease and ask you to do it electronically all over again at your 3 month anniversary.They claimed that they were adjusting rates to area conditions. When I researched rates in the area. It appeares Extra Space colludes with other large regional/national players on my rent survey done at month 3. The national/regional players... read more

Kelly K 

on BBB

a year ago

**********- I generally don't write reviews, because I understand that one bad experience doesn't mean its a bad business- but this experience was terrible and I think the public should be aware. Internet price's are a scam and the staff take advantage of people-knowing that once they move all of their belongings in, they wont want to move again. I rented a unit at the internet price- I have only had one payment since then. The price I was quoted was $99. Yesterday I received a notice saying there was a price increase for my... read more

Nat S 

on BBB

a year ago

I'm a loyal customer whose was spoken to with great disrespect and disdain over a 30min. Policy. I have lupus and am in great pain and have an upstairs unit. I was told I need to finish unpacking my car and unit within 30 min. Which is highly unreasonable. I came in and spent a few hours rearranging my boxes to fit more and was scolded for being on the property for more then 30 min. Once I find another more *** accesable unit I will be leaving. 

Jess D 

on BBB

a year ago

Life Storage in **********, ** scammed me as well. Signed up 3 months ago online, make sure to pay early every month, and as a reward I just got a generic little postcard in the mail saying my rental is increasing $80/month (from $385 to $465) due to a reevaluation of market conditions. When I went in just now to ask if it was a mistake, I was informed that the rates go up automatically every 3.5 months. They offered to knock it back to $422/month for a month but I don't negotiate with terrorists. I'll move it all out before... read more

Boyd L 

on BBB

a year ago

This is not a storage business. This is a criminal enterprise involved in extortion. They will give you a price to move in and then two months later **** up the price by 50% in the hopes that you wont go to the expense or trouble of moving your things. These greedy pigs are vile scumbags. I should have been more suspicious. They tried to sell me a lock for four times the price that UHaul was selling it for, nonsense insurance and a leaking roof when I moved in that they have yet to fix. There is not a business I have a lower... read more

joi m 

on BBB

a year ago

I went to this storage unit to rent a space to place my stuff since I needed to move out of my home. When I went there I was helped by the manager. I told him what I was looking for and what I was looking to spend. He found me a space at their other location, *********************************** ***********, **. ***** - Life Storage, which was bought out by Extra Space Storage. He found me a large unit for a great price. He went through all the paperwork with me, I signed and made my payment. Two months later I received a not... read more

Lisa V 

on BBB

a year ago

This business is a scam. They bought Life Storage and immediately raised prices without notice. This is essentially extortion, the raise prices, then when you cant pay, the get to essentially steal you belongings. The *** is a *****, with class action lawsuits against him. This practice should be illegal in the first place.