Extra Space Storage

Gaywynn M. 

on BBB

a year ago

I am filing a complaint about the business practices of ************* **** My husband rented a storage unit 1 1/2 years ago for $70 He was hit with a price increase within 6 months to $91. he received notice today about another increase to $140. I checked online and saw an offer for the same size at $38. THIS IS PRICE GOUGING!!!! There are 18 locations in Lafayette and they continue to expand. Do current customers pay for their expansion. They have you in a vulnerable place and take advantage of that. it is unethical and pre... read more

Justin L 

on BBB

a year ago

Extra space and its subsidiary Life Storage engage in shady misleading tactics that borderline on bait-and-switch. I signed up for a unit then was asked to switch to a different storage unit upon arrival. 2 months after what I was told was my rate of rent and not a promotional rate, I received notice in the mail my rent would increase ******%. When speaking to a representative from ExtraSpace I was told this was normal practice. 

Mary A 

on BBB

a year ago

Extra Space Management, Inc. Is bad for business! The LIFE STORAGE is located at ************************************************************, the worst company in the area! They promoted their free month, and after 3 months, the rent increased like h*** We have already reported this to the ***** & FEDERAL for their conducting a lousy business and cannot manipulate consumer for their greed and selfishness! The couple lives there for free and begs for more money from those clients' Units. What a huge downgrade from these peop... read more

cristina r 

on BBB

a year ago

******** ******** EXTRA SPACE SELF STORAGE : RATS. MICE. COCKROACHES. CURRENTLY INFESTED. I LOST EVERYTHING AND BECAME ILL FROM EXPOSURE. DO NOT RENT FROM THIS FACILITY. I REPEAT DO NOT RENT FROM THIS FACILITY UNLESS YOU WANT TO LOSE EVERYTHING YOU OWN AND GET EXPOSED TO BIOHAZARDS, HARMFUL BACTERIA AND VIRUSES. I've been ************ since June. I have been paying almost 650 dollars a month. I placed everything I own in this unit because it was in West Loop and large and seemingly clean. I mean, everything I own because I w... read more

Matthew M 

on BBB

a year ago

In October I verbally signed an agreement with Extra Space Storage to rent a unit at a set price 3 months into renting unit Extra Space raised the cost of the unit from $122 to $158 there was no agreement signed for this amount. I did not receive a new agreement, I did not receive a notification of the increase, I never agreed or signed any document that explained variable rates. Plain and simple bad business practices. It is obvious Extra Space Storage does not care if I rent space which speaks volumes about the integrity o... read more

Stephen P 

on BBB

a year ago

As a VP of a fortune 500 company I guess I've been misinformed as to the real value of a BBB accreditation. I thought it had meaning. im dumbfounded a storage unit company with over **** complaints has a A rating. ******* is more than 10 times the size has **** complaints and also an A rating and **** with ****** (not a typo) complaints also has an A rating. (Head scratch emoji). Whats weird is the section that breaks down the rating is empty. To me it looks like each company paid their BBB fees and received an A. How can it... read more

Corianna C 

on BBB

a year ago

This is a review about Extra Space Storage as a whole, not a particular location because it turns out they all perform this practice. I'd like to warn others before they work with this company. Apparently, you rent the unit online and 3 months later they send you a notice that the market price has gone up and now your rent is about 110% more than it was. Yes, your rent has more than doubled in 3 months. I called them to try to work out a better rate and the best they could come up with is a smaller unit for my current price ... read more

Jonathan Q 

on BBB

a year ago

Absolute garbage of a company, will hike your rates immediately and they seem to be monopolizing all of the local rental storage units here so we have no free market choice of storage units. AVOID AT ALL COSTS. 

Lolo K 

on BBB

a year ago

Renters beware!! On 9/26/23 I leased a 10x10 drive up access storage space for $146/month (the total including the mandatory insurance policy). After 4 months my rate increased to $242/month. Per the employee on site today, prices are subject to change - depending on supply and demand. When the employee was made aware that according to their website (as of today), a 10x10 drive up access space is available to rent for $77/month, the employee said I would have to discuss further w/a manager. However, no managers are onsite to... read more