This profile has been claimed by the business owner or representative.
Extra Space Storage
- Self Storage
- Dallas, TX
About this business
Location details
4114 N Central Expy, Dallas, TX, 75204, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 10:00 p.m. | |
| Tue | 6:00 a.m. to 10:00 p.m. | |
| Wed | 6:00 a.m. to 10:00 p.m. | |
| Thu | 6:00 a.m. to 10:00 p.m. | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 10:00 p.m. | |
| Sun | 6:00 a.m. to 10:00 p.m. |
Mice and rat infested unit was advertised as safe and clean. The Italian leather living room set, ****** and ****** bedding and all linens were destroyed. Annual increases the last 2 years were 18% & 15%.
My **************** experience was great but overall they just took my money without honoring my contract or notifying me of any changes to it. My April bill went from 124$ to 144 buy **** and from 144$ to 186$ by August.I was not sent and letter of notification at all.. I pay automatically and just get a notification of once my card is debited.Its just bad business. I quickly got my Storage removed before Im ripped off again.
My storage space increasesd from $79 to $160 a month in three years with no notification.
Just now learned that my storage rent has jumped from $65/mth to $94/mth. This is quite a hike, not to mention I received zero notice on this inflated increase so I don't really have much choice but to pay. I will however be removing my items from Storage Express as this is poor taste in business practice. It's a shame a company would do this in our current economic climate (crisis).
Rat pee and poo caused us to throw away thousands of dollars of furniture and wedding gifts along with other sentimental belongings. We paid for insurance prior to but have received absolutely no help. Only transfer after transfer no one could help us no matter who we called. We are going to take this to the news and continue to find ways to warn the public about the disgusting lack of care as well as customer care. If we do no receive an acceptance of our claim we will be suing immediately. TERRIBLE COMPANY TERRIBLE CUSTOME... read more
This whole place and Extra Space Storage is a scam. I rented a storage unit at the location of *****************************************************************. At first, they tried to charge me a late fee because they didn't have my credit card information since this storage space was originally owned by Smart Cube. Before I moved out, I was informed that I would not have to pay for the storage fees for the entire month if I moved out at the beginning of that month and I would only have to pay a percentage for that month. ... read more
In a year's time, my rent has gone up 89%. Yes, they have notified me, but this is insane. They do not offer annual leases, either, so they can keep up these practices. I'm going to contact my state's consumer protection and my state representatives to see if these practices can be limited.I'm also wondering why they would need to raise my rent 89% when the same unit is being advertised online for less than what I leased it for when I signed up last year? The office turnover rate is high and they've made no improvements to t... read more
f I faced and the company's not-so-cool behavior. From joining on June 20, 2023, till they pulled the plug on August 11, 2023, my time there was filled with a lack of professionalism, poor management, and zero care for our safety and well-being.Okay, so they told me I'd mostly be at the Wooster Pike spot, but guess what? I ended up ping-ponging to different spots daily. Not what I signed up for, totally not chill. ??Safety? Not their strong suit. On July 31, 2023, I had insulation raining down at ******** Avenue. Asked for a... read more
I sent this to the location on ******************* in *********** twice with zero response:'I've only been renting my current storage unit since 1/17/23. After only 6 months, my rent was raised 32% in July!! How is this acceptable to treat your customers? It went from $106 to $140 monthly. It's an outrageous increase. Please rectify this.'They could care less and it shows by them not responding. Profits should matter but this is a cruel and heartless business practice to price hike so drastically. It's just horrible to take ... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.3 star rating with 1,655 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.