Extra Space Storage

Michele S. 

on Yelp

3 years ago

I posted a review a few months ago. This was an extremely easy sign up and move in process. The manager is great, always calls back. BUT I would caution newcomers to pay attention to price. I rented my unit for 109.20 including insurance. On my 3rd mo I received a letter stating my rent would be increased to 152.69. I called apparently Extra space raises the rent on units with "internet deals" They kind of have you by th3 short hairs. I just mov3d in, I'm moving to another Co. This felt shady to me. 

Benjamin B. 

on Yelp

5 years ago

I'd give them 0 stars if I could. Was a customer here for 6 months before they jacked the rent up. Now for some reason my access is suspended just trying to move my stuff out. Just got off the phone with you guys. Paid my invoice. Was taken off auto pay when I respectfully called to give a 30 days notice was told I didn't need to do so. Well I guess during that phone call YOU elected to take me off auto pay and didn't inform me you were doing so. Thanks for wasting my time and money. I had to find a truck and helper that I... read more

EM W. 

on Yelp

6 years ago

Pictures are worth a thousand words right!! Check mine out. Although the price is right unfortunately this place has the leakiest roof. And it will never get fixed. I've submitted 2 claims now for wet boxes, mold, workout equipment rusted, etc and every time I visit after it rains my stuff is still soaking wet. They suggested putting a plastic tarp over everything. Really??? How about you take my money and fix the roof! The storage unit refers you to insurance but it's a 6 month process to get reimbursed. I'm moving my stuff... read more

Bella C. 

on Yelp

10 years ago

These people may be nice to get you to sign up, but are incompetent when it comes to canceling your payment once you leave. I called back in July to let the guy know I will be moving my stuff out and he told me over he phone he made the note and just had to take the lock off, and the account will be closed come 7/23/15. Well, Come August 1st I get $80 withdrawn from my account. Wtf!!! I spoke to the manager there. He said he would credit that and make sure the account gets closed. Then BIG SURPRISE!!! September 1st comes a... read more

Darrin V. 

on Yelp

10 years ago

The office staff was friendly when I handed over my $100 to start using their facility and that's where it stops. I lost me keys and was expecting a moving van on a Sunday so I called the emergency line and was told that there was nothing they could do and I should call a locksmith I asked is there one you can recommend I was told no and there was nothing else they could do. I called a locksmith he was in and out in less than 10 minutes and charged me $100. The following Monday I called the office staff and discuss... read more

Amanda M. 

on Yelp

11 years ago

Do not store your stuff here! My husband and I had a unit here and for about 6 months We stored a lot of household items, couches , coffee table, desk, and almost all of our sons baby items, crib, bedding, clothes, ect. When it came time for us to move we went to get all of our stuff out of storage. EVERYTHING was COVERED in RAT DROPPING! and chewed up! The storage company said that they weren't responsible for the damage and to take it up with our renters/homeowner insurance (which had a high deductible) DO NOT STORE... read more