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Extra Space Storage
- Self Storage
- Reston, VA
About this business
Location details
12260 Sunrise Valley Dr, Reston, VA, 20191, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
The site manager deserves 5-stars: helpful, friendly, readily available if you have questions. I have nothing but good things to say :) Also for being a storage facility, I thought it was kept pretty clean and in pretty good condition. Units are in good shape, well lit, easy to access... I did see that there were a lot of comments about the facilities, but honestly, they seem comparable to most similar storage facilities in the area. Just standard units with various sizes, indoor/outdoor/temp controlled options and garage ... read more
Business response:
Thank you for sharing your detailed experience with us. We appreciate your perspective on the pricing and facility conditions. We're glad to hear that you found our site manager helpful, friendly, and readily available. It's also great to know that you felt the facility was clean and well-maintained. We strive to provide prompt communication and are pleased that you were satisfied with our notification regarding the sprinkler incident. We understand your concerns about the price increases over time and appreciate your transp... read more
The manager, Allan has always been professional, courteous, and kind. The facility is kept clean. Highly recommended.
Business response:
Hi Polly, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Allan!
I love this storage facility! I've stored things in the DC location on River Road and at the Reston VA location, as well. The staff is super accommodating as I had a small space and then a larger space and they worked with me to meet the dates that I needed to switch. The place is clean and secure and accessible for long periods of the day. I recently found space in my house to store my things so I emptied out the unit I was renting, but if I ever need to store things again, I'll definitely use this company's facilities.
Business response:
Jill! We're glad to hear that you had a positive experience with us! If you have any storage needs in the near future, we would love to have you back! Feel free to reach out any time at (703) 716-0078.
I was very happy with the service said I was provided these guys are top notch look no further!
Business response:
Thank you for the kind words, L! We're committed to providing excellent customer service. We're grateful to have you here at Extra Space! Call us at 888-storage whenever you need us.
I have rented storage at a couple different Extra Space Storage locations and consistently found them well managed, clean, and safe. I have rented a range of sized units from huge exterior to medium interior and never had issues with access, security, or vermin. Customer service at the location has always been excellent.
Business response:
Hi, Jan. We appreciate your positive review. Please call (262) 771-1045 if you have any questions.
I needed a space to store my new camper van. I called Extra Space and spoke to Allen. He went above and beyond to understand my storage needs. He was courteous and extremely professional. I ended up not renting from this location for various reasons. However, considering the interaction I had with Allen, I would not hesitate to work with him in the future.
Business response:
Hi Lisa, thank you for your review. We're glad Allen went above and beyond to understand your storage needs, was courteous, and extremely professional. We are here to help with any future storage needs! Don't hesitate to reach out to us at 888-storage if you need anything!
Great customer service as always. Found ways for me to save on my rental and gave me many options to fit my budget.
Business response:
Thank you for your review, Alec. We are happy to hear our team provided you with great customer service. As always, give us a call at 888-storage if you need anything.
Carington was awesome and I greatly appreciate her demeanor and help. Moving is stressful, right up there with divorce so an understanding customer service person is so appreciated! Sorry if I misspelled the name!
Amazing Storage, Best one in Herndon that's for sure. I recommend everyone going here if you need extra storage.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.9 star rating with 1,006 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.