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Extra Space Storage
- Self Storage
- Reston, VA
About this business
Location details
12260 Sunrise Valley Dr, Reston, VA, 20191, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
First time using a storage unit. I couldn't be more happier than the service I received. I showed up a couple of minutes after they closed, and they still let me in. They stayed almost an hour after closing showing me multiple units. They were both very friendly. Walt is former military, and his facility looks ready for inspection. The place is very clean, well lit, and kept at a comfortable temperature. There are separate men and a women bathrooms. I did not go into the women's room, but the men bathroom was spotless... read more
Had a storage here was attached by a homeless who lived in the storage after complaining they told me to leave instead of the homelessness person. What kind of business does that ? Can't trust them stay away!
Business response:
We apologize for any inconvenience caused by this situation. Please contact us at (703) 716-0078 to discuss this matter further.
run!!!! extra space storage is horrible. we started started at maybe $150 for our unit... now it's $500!!!!!! every year the jack up the prices $100!!!! beware of extra space storage!!!!
Business response:
Nancy, we understand the frustration of rate increases. Our team strives to provide clean, secure facilities for your belongings at affordable pricing. Occasionally, we re-evaluate rates to make sure we are able to continue providing top-notch facilities. If you would like to discuss this with us in more detail, we're available at 888-storage.
Signed up in November at "web rate" and pre-paid for four months. After 3 months was notified rate would double. Don't fall for the scam of "web rate"
Business response:
Thank you for leaving us a rating, Henry. We're sorry to hear that you're unsatisfied with your monthly rate. Periodically we review our rates to bring them closer to the market value. If an increase is needed, we give you 30 days written notice. Your business is important to us, and we'd like to speak with you about your rate increase. Please call us at 888-storage.
It's a scam. They raised my rent by 60% after three months. Avoid this place at all costs.
Business response:
PJ, Thank you for leaving your review! We are sorry you had a negative experience renting with us. Our rates here at Extra Space Storage are not guaranteed for the life of the storage because we are strictly month to month. Will you please give us a call at 888-storage to discuss what other options we may have for you?
They doubled my rent in one year. Doubled. The price may be around the current market for space, but this is an ancient facility where its not unusual to find a broken gate, or gates simply open, and much of the other facility features outdated. Be warned that they will significantly increase your rent regularly, and not by a small amount. This industry is a racket and Extra Space is no different. For the price however, go to a more modern facility.
Business response:
Hi Brian, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us! It's great to know that we could provide a simple sign up process and a clean facility. We really appreciate your business and are here to help if you need anything. Don't hesitate to reach out!
I'm not sure where all these reviews for cleanliness are coming from. I just rented a climate controlled unit and as I go to move in, I find mouse droppings in all four corners of the unit, dead roaches in three corners and a live roach in the hallway. I'll be taking my business elsewhere.
After years of using Extra Space Storage, during which my husband and I always paid for the entire year in advance, we received a curt email telling us that our payment was a few days past due. Normally we get an email BEFORE the expiration date as a reminder. Not only did that not happen, but we were informed that the price per month was going up AGAIN. We were charged $302 for ONE month. When my husband wrote to ask why we were assessed a ten dollar fee... The Minors could not be bothered to reply to his email. My hus... read more
Ok for very short-term storage. If you need to store stuff for a longer period of time, expect your rent to increase substantially from year to year. We are now paying $133 per month for a 5 x 5 climate controlled unit. Yes, that's right --- $133 per month for a 5 x 5 unit. I pay less per square foot for Class A office space in Reston.
Business response:
George, we do occasionally raise our rent in order to keep up with the rising costs associated with keeping our facility clean and secure. We appreciate your feedback and will make sure to pass it along to our team.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.9 star rating with 1,006 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open tomorrow at 6:00 a.m.