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Extra Space Storage
- Self Storage
- Emeryville, CA
About this business
Location details
3406 Hollis St, Emeryville, CA, 94608, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
The facility is nice, but quite expensive comparatively to other storage places in the area. Also, they asked for a "fully refundable deposit", which after 3-4 phone calls to try to actually have it refunded, turned into no refund at all. Deceptive business practices, I say!
WARNING!!! If offered a free months rent make sure it is clearly stated in your contract, I made the mistake of trusting these people only to find that I have encountered a classic bait and switch situation I.e. refusal to honor the offer. My experience with the local rental office staff as well as the area rep was met with indifference and a refusal to consider the fact they had made the offer. Pretty cold people. GET IT IN WRITING.
As far as the facility goes it's pretty good, they are clean and have good hours. I would just tell you that it's not a very good deal for the price. To get the first month free you need to get the insurance they sell. When you try and get this waved after the first month with your own renters or home owners insurance they take it off for one month and then add it back on the next month. When I went to move out they told me I had till the 4th but when I moved out they hit me for another 5 buck because it was actually the 3rd... read more
Pros: the place is clean and seemingly safe and you have access to yer shite 24 hours a day. The people who work there are nice. Cons: the business model is scam-ish. Your initial price will go up by 10 percent after 5 months, which they don't mention when you sign up. It will go up in another 6 months by another 10 percent. So within the first year you will pay another 20 percent. Nice little business model. This type of thing makes me rage, but they have the corner on the 24 hour access market so until that changes.. I st... read more
They require fingerprints -- absolutely insane from a pissant little storage chain that doesn't have the resources to protect information that valuable. Watching them file a index card containing our thumb and index-finger prints in a freaking *file cabinet* (which didn't even appear to be locked) was more than enough to make us cancel our rental agreement and walk away. PS to those who rent there now: Extra Space offers no language that protects you from having those prints shared with or sold to third parties.
Terrible customer service, the worst I've experienced in a long while. The only reason this place deserves any stars is due to it being new, modern and very close to my home. I signed up in June and I specifically asked if I could have packages delivered on my behalf. I was told yes. Unfortunately I almost missed a flight back from visiting family back in Montana and I had to have my mother send my luggage to me. I gave her the address to Extra Storage and my unit number. I have a very very uncommon last name. UPS attempte... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 885 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open tomorrow at 6:00 a.m.