Extra Space Storage

Stephanie S. 

on Yelp

14 years ago

I love this place! There is always a dolly/trolley available, and i hardly ever see anyone in my hallway, where there is always good music. The manager is very friendly, and it seems very safe, even at night. Yep, good one. First month free, too, no contract. Score! 

Sean D. 

on Yelp

14 years ago

This place is awesome. Good location (right next to the 580), really new facilities with a well integrated security system, and very attentive management. I have been very impressed with my experience there thusfar and really have nothing to complain about (unlike reviews below, I wasn't required to do any fingerprinting so maybe their policy has changed). Jewel, the manager here, is awesome. She is really on top of it and has always been quick to help and courteous in all our interactions. I would definitely recomme... read more

Andrew S. 

on Yelp

14 years ago

Not sure what I think about the fingerprinting, to be honest. That is a bit weird for me, and it's my own fault for not recognizing the possible security issue there so I'm knocking off one star (too bad I can't do that for my own common sense, huh?). Anyway, apart from that, I thus far like this place, and it's primarily due to the kick-butt customer service. Some background: Me: Humongous, unexpected, messy like a mud pie break-up necessitates I flee my living space and take things out gradually while I'm alone. Them... read more

Tanya B. 

on Yelp

14 years ago

This was hands down the most helpful and sweet customer service experience I've had during a move. Serena was super patient while I figured out which size unit I might need (and she showed me quite a few), offered up useful advice, helped me get a great deal, and was just generally a dream to work with. I almost wanted to ask what her hours were, so I could make sure to recommend her to my friends. Dear Serena's Managers, I hope you're reading this review right now and feeling glad you've got such a dedicated, excellent e... read more

Whitney K. 

on Yelp

15 years ago

We just signed up for storage here. Serena was very courteous and thorough in helping us get set up. The facility looks to be in near-perfect condition inside and out. As one of the other reviews mentioned, the area is a little run-down, but that's pretty common for storage facilities in general. They have 24-hour video surveillance and you have to enter your code once to enter the building and again to use the elevators. Their new deal where you get 2 months free is pretty awesome. 

John D. 

on Yelp

16 years ago

This place is actually a perfect storage facility. The staff is extremely helpful and personable (especially Ashley). The units are very, very clean with high ceilings. The neighborhood is a little shady, but security seems rock solid. Store here. 

A M. 

on Yelp

16 years ago

Very clean,newly built storage spot here in Emeryville.The manager Jewel was very friendly, upbeat and was very patient with showing me several units to make sure I found the right fit.I felt like I made a very good decision when picking this place to store my belongings. Highly recommended to all! 

Kris I. 

on Yelp

3 weeks ago

HORRIBLE! DO NOT USE THIS PLACE All of my stuff was stolen, OVER 10k worth of gear... within the first 6 months of being here. Employees coordinate to lock pick YOUR UNITS. Have two locks, don't keep anything of value, and get ready for them to triple the price and not work with you at all for future pricing. After all my stuff stolen, they would not work with police or do ANYTHING to supply the footage. Horrible customer support as well. 0/10 do not waste your time. 

C S. 

on Yelp

2 years ago

As others have indicated this facility routinely baits and switches pricing arbitrarily on customers. They raised our rates by 50% with zero notice. I will never do business with these people again- BUYER BEWARE