Extra Space Storage

Ryan M. 

on Yelp

2 years ago

Just stop lying please. You do not "occasionally review" the rates and increase them across the board to everyone. You raise them on each customer individually after you bait them with a lower price. If you actually reviewed the rates for everyone at the same time, you could tell your customers the specific schedule, like "we review our rates every year on this date and you can expect a price increase then". This is obviously not what you're doing. You're lying and you will do better in the long run if you stop lying. ... read more

Stephanie M. 

on Yelp

3 years ago

The facility is clean and nice, and when we signed up the rate was reasonable, but the rent increases were large and frequent. Eventually we moved out to someplace with better pricing. Would not recommend for long-term storage. 

Mike W. 

on Yelp

3 years ago

Just a heads up for those thinking of signing up with Extra Space Storage based on a price you see on their website. Yes, that will be your price for a month or three. Then you will be surprised to see a huge increase. I suppose they know once you have your stuff stored, moving it is a hassle so folks will usually pay the shocking increase. Well, not this guy. They are not doing anything illegal. They advertise a price and that is what you get. Briefly. Their contracts state, "The term of this Agreement begins on the Rental... read more

Greg J. 

on Yelp

3 years ago

BE FOREWARNED: that discounted "web rate" you see online or any discounted rate the offer you in person or over the phone is just a teaser rate that is only good for 3 months. They lure you in with that "discounted rate" and then they quickly bump you back up to the full price. They didn't tell us the monthly rate would only be good for 3 months when we signed the lease. I went back and looked at the lease and it is written as a month-to-month lease, which gives them the right to raise the rent by any amount with 30 days ... read more

Russ A. 

on Yelp

3 years ago

Very expensive and increases your rent within a very small amount of time. Their rooms are also smaller than advertised sometimes by multiple feet. Pros: climate controlled and clean Cons: bathrooms never worked or were always locked 

L M. 

on Yelp

4 years ago

DON'T DO IT. DON'T DO IT. DON'T. DO. IT. Find another option that is NOT Extra Space Storage. You will very likely live to regret the decision in short order. Trust me. I know. Please pay attention to the lowest rated reviews here and you will notice a pattern....shady, bait and switch, pull you in at one price and raise your rates, poor customer service or complete absence thereof, lack of care and concern for customers (even in the midst of a Global Pandemic), whether very long-time customers or brand new, etc. etc. An all... read more

Patrick H. 

on Yelp

5 years ago

This place is a bait and switch. They get you in the door with their "web" rate, which is actually an introductory rate. Apparently, they always plan to raise your rent to the full rate in short order. In my case they didn't have the size I wanted when I needed storage, so I rented a larger unit on the assurance I could transfer to a smaller/cheaper unit when one becomes available. With no mention of the fact that I would need to pay the full, "walk-in rate," in doing so. I happened to be talking to the manager, Claudia, whe... read more

C M. 

on Yelp

5 years ago

The praise: Before I bring up my billing complaint, please note that this facility is superb: clean, well-maintained, great hours, helpful staff. Smooth elevators, convenient carts, climate controlled. The lighting and music come on when I enter my floor, which always amuses me. My stuff stays clean in here! It is expensive, with better amenities than other storage locations (and I've used many others). (5 star rating) The complaint: I requested Emeryville Extra Space Storage remove a $35.00 late fee assessed to my unit #.... read more

Aziza B. 

on Yelp

5 years ago

Good location and clean facility. Unfortunately this location has horrible customer service. Misleading information leading to exponential fees. Very disappointed.