Extra Space Storage

Jonathan K. 

on Yelp

11 years ago

I used Extra Space Storage for just a short time, and I was completely satisfied with my experience. The person who handled setting up my rental contract was Jerale, and he is the nicest guy, answered all my questions, and made sure my vehicle storage needs were met in the best way possible. The facility is easy to access. It's not far from the 5, but it's on a street that doesn't have a lot of traffic. It's superbly managed and in a great location. 

Patrick O. 

on Yelp

11 years ago

This storage facility is clean and secure; but, the on-site manager is what makes it special. He is friendly, courteous and very forthcoming with helpful information, while maintaining professionalism. I stored my vehicle there for about six months. 

Doug L. 

on Yelp

4 months ago

No matter how cheap of a rate, do not fall for their bait and switch practice. The fact is, they know the hassles of moving and the high costs associated with it. They run super cheap specials just to get you in, then they increase the rates anywhere from 30% to 200%, depending on the specials you fell for. I saw my bill jumped not 10, 20 or even 30%, no, try 40% after 4 months. As usual, the staff were always helpful and friendly. It is the corporate thugs sitting in the high rises, fattening themselves at the expense of ... read more

Jack B. 

on Yelp

7 months ago

What a bunch of idiots running this place, gave us a code that didn't work and the staff isn't here! The number you call isn't helpful, and they just give you a code say they called the manager and the manager will never call you back. If you're in a crunch or just want to be able to get into your unit, don't come here. 

Tony K. 

on Yelp

10 months ago

Unethical Pricing Practices. Renter Beware! I prepaid a few months on their website. After prepaid months ended, they doubled the rental price. Not just small incremental increases over time, double after a few months. If I would have known this was going to happen, I would have went elsewhere. Now that all my stuff is there, it's hard to move again. I guess this industry isn't regulated. 

Jim H. 

on Yelp

11 months ago

Gate advertised hours 10pm. Arrived prior to 10 pm. Couldn't gain access. Called emergency number to assist. Got a wise guy and useless agent that could care less about customer service. 

Liz A. 

on Yelp

a year ago

Update. Once again their misleading and unfair policies have robbed me of more money--almost an entire month of rent. I emptied the unit and removed the lock a few days after paying for the month of July. They immediately closed my account and refuse to give me a refund on a unit I am paying for through the 28th of this month. I can't even use it if I wanted to and they'll rent it to someone and collect double rent. Be aware: they will increase your rent substantially after a few months. They will not prorate your last mon... read more

Doug S. 

on Yelp

a year ago

Awful business model. My rent in Sept 22 $170, then 2023 $275 and June 24 $325. They say "Thats just business". The staff there now are inadequately trained to treat customers as customers. 

Jon K. 

on Yelp

2 years ago

Be careful with their bait and switch pricing. They may give you a certain price one month "to bait you into renting storage unit" and then charge more a month or two into renting. They almost doubled my price and stated "market" reasons. Tom the store manager had no empathy of situation and seemed to just care about making money, he would not issue me a credit.