Extra Space Storage

Darlene S. 

on Yelp

9 years ago

I had the same experience as one other reviewer. My rates go up every 3 months...$10. It must just be their policy, although they won't admit that. They get you in the unit and then they know that it's a hassle to move so you just pay them. I asked them why they kept raising it $10 and they said they had to pay for the street construction on Cheyenne?? Okay. I also purchased a lock from them when I rented the unit. They now say that there is a "personal" lock on my unit. This is a good scam right? You move out, they... read more

Lindsay F. 

on Yelp

9 years ago

******SAVE YOURSELF MONEY***** This has been by far the worst facility I have ever encountered. Please save yourself time and your money! It seems to good to be true, they give you a low rate for monthly payments. Do not be fooled by this! Every two months the prices go up ten bucks. When i first started my payments were only 50$, towards the end of my stay it was up to 83 bucks a month. Not worth it. Also, when i had called to inform them I was leaving the unit. I took everything with me including the lock. A month later i... read more

Carol L. 

on Yelp

9 years ago

While my experience is with the Bonanza location, I would not do business with this company. Our travel trailer was stolen over Xmas. While they advertised robust video surveillance through out property, only 2 antiquated cameras which did not produce any video to assist police. Took them 17 days and after much prodding to admit this fact. Trailer was taken over a 5 day period. They actually released video of the 25th to me. It showed another break in Xmas evening. A friend recently called to inquire about RV storage and was... read more

Mike N. 

on Yelp

9 years ago

When I originally rented a 5 X 5 storage unit there were different site managers running this facility. The original manager, Judy, recommended to me to always place my lock on the right lock hole, closer to the door frame...which I always did. She stated that a lock is harder to pick this way. This last November I found the lock on the left hole, further from the door frame...opened my unit and found items missing. A toolbox and a torch set were missing in addition to rifling thru all of my storage tubs. I currently ha... read more

Vance T. 

on Yelp

10 years ago

I am waiting for Metro at the site right now. I came to my unit this evening to find it had been broken into . Just a warning. I'll post more details as I get them. 

ND S. 

on Yelp

13 years ago

Poor Security received a phone call that 2 of my storage units had been broken into and and items were stollen. aprox $20,000 dollars in personal item were taken. When asked about the Surveillance and alarms going off there was no alarm. The surveillance video has to be requested by Law enforcement. When my wife followed up their manager Bert didn't seem to care about our loss. I will NEVER recomend them. I am also reporting this t the BBB.