Extra Space Storage

Ed C. 

on Yelp

2 years ago

A bunch of crooks. Started rent of a storage at $90.00. Not even 2 months later they increased it to $164. They send you ths non descript letter with no identification. Terrible business practice. I definitely do not recommend this place. They wait until you move in a lot of stuff in so its inconvenient for you to move out then increase the price to almost double. 

Kobey V. 

on Yelp

2 years ago

Not helpful at all, the employee who oversaw us getting our unit didn't comprehend that the units need a key to unlock them and didn't give us a key, making a day of moving even more frustrating 

Jared S. 

on Yelp

2 years ago

***WARNING* BUYER BEWARE*** We had a storage unit here for $75. They randomly let us know the price was going to increase to 145. Never did they mention the price increase before. I'm assuming this is what they do to a lot of people so that way they can sell their stuff in storage . Very shady! Stay away by all means. 

Gracie L. 

on Yelp

4 years ago

They did renovations in 4/21 damaged my personal items and raised my rates twice since signing up . I was told insurance was mandatory but it's optional. I've requested cancellation of insurance , Sonia Fleming said she would but never did . I went to the office and said I will not pay for insurance because it didn't cover the damages they have caused themselves . Instead charged me holding my stuff for auction because I refused . I had to pay it to get my stuff out. So basically forced me .Richard the other manager would no... read more

D G. 

on Yelp

5 years ago

After replacing the door on our storage unit you guys failed to inform us as paying customers that our items could potentially be ruined by the dirt, dust, and white film during the replacement process. Go take a look for yourself and see how every item in my unit is now covered in dirt and dust and this is unacceptable! On top of that, I don't even want to be in contact with management specifically Jessica whose attitude has been far from pleasant when dealing with me. 

Brian B. 

on Yelp

5 years ago

This has to be the worst storage I have ever had in my life & I've had quite a few. I can't understand why everyone says it's so clean here. The only thing that I see that's clean is the outside which I will give you that but inside my unit it looks like it was raining dirt there is so much in there all over my stuff. If it wasn't such pain I'd take everything out & go to a better place but I guess I'm just stuck here paying to have my stuff ruined. You would think I've had this unit for several years because of how dirty i... read more

Valerie S. 

on Yelp

5 years ago

The unit I was given -- a 10x10 hasn't been serviced in probably 10 years. No one bothered to fix the bent door which makes it extremely hard to close and the door that's so hard to open because of the aging metal, is, I am afraid going to throw my back out. It's the worst unit I've ever rented, and I've rented a lot of storage units. I guess this is all justified because I'm getting a "free month". 

Michelle D. 

on Yelp

8 years ago

DO NOT RENT HERE IF YOU VALUE YOUR BELONGINGS! Someone cut off my lock, pilfered through all my belongings, stole about 10 plastic bins (Large size, 3 of them on wheels) and replaced my lock with one purchased from Extra Space!??!! I believe the dirtbag thieves either have or had a unit there because when I emptied out my unit, I began to look around and noticed that many of the pull ropes on storage roll-up doors were lined up exactly the same. This leads me to believe that the thieves take the time to position the ropes... read more

Mike H. 

on Yelp

11 years ago

Not liking their rate increases 4 months into moving in and then another rate increase 7 months later...boooooo