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Extra Space Storage
- Self Storage
- Corona, CA
About this business
Location details
250 N Cota St, Corona, CA, 92880, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:30 a.m. to 6:00 p.m. | |
| Tue | 09:30 a.m. to 6:00 p.m. | |
| Wed | 09:30 a.m. to 6:00 p.m. | |
| Thu | 09:30 a.m. to 6:00 p.m. | |
| Fri | 09:30 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 5:30 p.m. | |
| Sun | Closed |
***WARNING* BUYER BEWARE*** We had a storage unit here for $75. They randomly let us know the price was going to increase to 145. Never did they mention the price increase before. I'm assuming this is what they do to a lot of people so that way they can sell their stuff in storage . Very shady! Stay away by all means.
Business response:
Hi Jared, we're sorry to hear you were unhappy with your rate. Extra Space Storage works hard to provide value for our customers through competitive pricing and by maintaining clean, safe, and secure facilities with the best customer service in the self-storage industry. If you would like to discuss this with us in more detail, we're available anytime at 888-storage.
They did renovations in 4/21 damaged my personal items and raised my rates twice since signing up . I was told insurance was mandatory but it's optional. I've requested cancellation of insurance , Sonia Fleming said she would but never did . I went to the office and said I will not pay for insurance because it didn't cover the damages they have caused themselves . Instead charged me holding my stuff for auction because I refused . I had to pay it to get my stuff out. So basically forced me .Richard the other manager would no... read more
Business response:
Hi Gracie, Extra Space Storage works hard to provide value for our customers through competitive pricing and by maintaining clean, safe, and secure facilities with the best customer service in the self storage industry. From time to time, we make adjustments to our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. If you would like to discuss this with us in more detail, we're available anytime at 888-storage.
After replacing the door on our storage unit you guys failed to inform us as paying customers that our items could potentially be ruined by the dirt, dust, and white film during the replacement process. Go take a look for yourself and see how every item in my unit is now covered in dirt and dust and this is unacceptable! On top of that, I don't even want to be in contact with management specifically Jessica whose attitude has been far from pleasant when dealing with me.
Business response:
We're sorry to hear about your experience, Daryn. We take customer service and protecting your belongings seriously and would be happy to look into your concerns. Please contact us at 888-storage or by email at customerservice@extraspace.com at your earliest convenience to speak with our customer service team.
This has to be the worst storage I have ever had in my life & I've had quite a few. I can't understand why everyone says it's so clean here. The only thing that I see that's clean is the outside which I will give you that but inside my unit it looks like it was raining dirt there is so much in there all over my stuff. If it wasn't such pain I'd take everything out & go to a better place but I guess I'm just stuck here paying to have my stuff ruined. You would think I've had this unit for several years because of how dirty i... read more
Business response:
Hi Brian, thank you for sharing your experience with us. Our "Clean and Green" policy is intended to keep all of our facilities to a high standard. We're sorry to hear that your experience was negative and will be sure to share this feedback internally. It's very important to us that your belongings are kept safe from any harm. Please feel free to contact us directly at (951) 737-3970 so that we can assist with your concern.
The unit I was given -- a 10x10 hasn't been serviced in probably 10 years. No one bothered to fix the bent door which makes it extremely hard to close and the door that's so hard to open because of the aging metal, is, I am afraid going to throw my back out. It's the worst unit I've ever rented, and I've rented a lot of storage units. I guess this is all justified because I'm getting a "free month".
DO NOT RENT HERE IF YOU VALUE YOUR BELONGINGS! Someone cut off my lock, pilfered through all my belongings, stole about 10 plastic bins (Large size, 3 of them on wheels) and replaced my lock with one purchased from Extra Space!??!! I believe the dirtbag thieves either have or had a unit there because when I emptied out my unit, I began to look around and noticed that many of the pull ropes on storage roll-up doors were lined up exactly the same. This leads me to believe that the thieves take the time to position the ropes... read more
Not liking their rate increases 4 months into moving in and then another rate increase 7 months later...boooooo
Business response:
Mike, we do work hard to provide value to our customers through competitive pricing. However, rental rates are subject to change. Occasionally, we do need to increase rent in order to keep up with the rising costs associated with our service. Thank you for providing your feedback.
Lets say you purchase your OWN lock, from anywhere, and put it onto YOUR storage unit. They will put a green sticker saying "Extra Space Storage" on it, that is really hard to remove. I have explained to them that it is my property, and I did not ask for this type of "security". They insisted that it is "policy", and "sorry", and "here is a complimentary lock" which also gets the lovely sticker put on it. This is what pisses me off the most. First of all, I pay for that storage. Secondly, I paid for my OWN lock. And third, ... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 893 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 6:00 p.m.