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Extra Space Storage
- Self Storage
- Westminster, CA
About this business
Location details
7392 Garden Grove Blvd, Westminster, CA, 92683, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
This is the worse customer service I have experienced ever. I used to lived in CA for a long time then I moved to WV since the year 2011. So much exciting to move back to California even though moving is hard enough to deal with but this is a state to state moving even harder. Because we have not found the home we like yet so we decided to rent the storage while we looking for a new home. Therefore, went online and found the EXTRA SPACE STORAGE since they was rated at 4 stars and has an offer for the first month free. Not j... read more
This place is a Scam and renter BE AWARE about their 1st month free or any of their promotion...Kim and her worker lied about their fee and contract....All the 5stars rating are FAKE...DO NOT DO BUSINESS WITH THIS COMPANY...STAY AWAY OR YOU WILL GET BURN BY THEM
Business response:
Sky, we are sorry to hear you are unhappy with our rates. We do charge a one-time administrative fee at the time of move-in. We also offer insurance, which is optional if you already have homeowner's insurance to cover your belongings. These charges may have affected your first month's rental price. We apologize if these fees were not communicated with you and we will send your feedback along to our team at the Garden Grove Blvd location.
Facility Elevator was broken, and lights not working in my hallway - doesn't give me a very secure feeling. The gentleman with her showed me to my unit - and was friendly and helpful, although the above-mentioned problems with the lighting and elevator. When I went back to the office to sign the papers, I was told that I would be charged an additional $10/month over the online quoted rate for required insurance. Since I had read online that this was optional, I mentioned that to Kim, which seemed to piss her off. Whe... read more
Was going to rent from them due to their extremely convenient location to my situation, but the hard sales tactics used at their call center were not only absurd, but so annoying and pushy that I decided to look elsewhere. When I call a business it's usually because I'm looking for answers that weren't available online, not a half hour scripted phone conversation. Just quick, convenient answers, that's customer service, and don't push me or argue with me.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.7 star rating with 988 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.