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Extra Space Storage
- Self Storage
- Westminster, CA
About this business
Location details
7392 Garden Grove Blvd, Westminster, CA, 92683, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
I stored my furniture in extra space storage (7362 Garden Grove) last year. I didn't want to write the review because I was dealing with the police so the person who stole it, won't use it for the wrong reason. The person stole my personal things from passports, citizenship and everything valuable (clothes , purses, watches, papers, .. everything..) the person who did it knew what is there .. they took their time to collect things. that means he or she came after hours when no one allowed to be there. I asked for the recorde... read more
Business response:
Hi Ann, we consider security our top priority and are very sorry to hear about your experience. We would like to speak with you about this in more detail as soon as possible. Can you give us a call at (714) 895-9822?
I left here over a year ago and still have bad feelings about this place which is why I am compelled to write this even now. Plus my mom always said if you can't say something nice about someone, you shouldn't say anything at all...so I will tell you the nice things. 1. If you want to work with someone who has no compulsion for client satisfaction, then this is a great place. The on-site manager yelled at me once for making too much noise on her day off. I was putting stuff in my unit. No radio, no car engines...just mov... read more
Business response:
David, we appreciate you taking the time to leave feedback. We aim to provide top-notch customer service and are sorry to hear your experience did not reflect that. Our "Clean and Green" policy is intended to keep all of our facilities to a high standard. We're sorry to hear that your experience with the bathroom was negative and will be sure to share this feedback internally. We understand the importance of offering a top-notch storage solution at an affordable price and will use your feedback to assess our pricing in the ... read more
I have been a customer for 4 months. The women who manages this facility is a tyrant. I have a hauling business, i am In and out of this facility sometimes daily. This woman gave me a Warning for checking my oil.... Two day's ago i stuck my hammer on my trailer and she tried to give me another warning but didn't allow her to do so because I gave my notice on the spot. I was also doing business in my truck for a few hours, when she approached and stated " if i wasnt unloading or loading i needed to leave" Ya..... Control issu... read more
Business response:
R, we appreciate you taking the time to leave feedback. We aim to provide top-notch customer service and are sorry to hear your experience did not reflect that. We value your comments and will use them to make improvements in the future. R, we appreciate you taking the time to leave feedback. We aim to provide top-notch customer service and are sorry to hear your experience did not reflect that. We value your comments and will use them to make improvements in the future.
This place was burglarized a few months ago, from the outside it looks secure but not really. On Nextdoor app looks like more than just this Extra Storage location was robbed. Many peoples items stolen and nothing found. We were lucky nothing got taken from ours but I felt bad about the others that didn't fare well. They then increase the rent without notice & when we wanted to move to a smaller space wouldn't give us money back for the difference, it wasn't much but at least give it for having to take a day off and having ... read more
Called Extra Space on Dale Ave in Stanton. The person we spoke to was extremely nice, polite, and helpful. This location didn't have the size we were looking for and she referred us to their other location that had the size we needed on garden grove blvd in Westminster. She even helped us reserve a spot there and said we just had to confirm the reservation with the manger at that location. So after we got the text to confirm the reservation at the other location, we called as promoted on the text message. The phone rang a ... read more
I have rented here since I moved out of state a few years ago and they constantly raise the rent! With no notice at all either - I notice it on my bank statement when they process my automatic payment. When I moved in it was $55 monthly now it is $120! Ridiculous! I'm planning a trip just to switch companies so I don't have to deal with their constant increases. When I call and email to her more info about the increases they ignore me. Warning - find another storage space and avoid these people like the plague.
Business response:
Hi, Meagan. Extra Space Storage works hard to provide value for our customers through competitive pricing and by maintaining clean, safe, and secure facilities with the best customer service in the self-storage industry. From time to time, we make adjustments to our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. If you would like to discuss this with us in more detail, we're available anytime at 888-storage.
Total bait and switch situation. I got in based on the advertised rate that they changed in a few months higher then raised it 40 percent by mail. The place was problematic with scary people living in and around the units. Go somewhere else
Business response:
Theodore, thank you for leaving us feedback. we understand the frustration of rate increases. Our team strives to provide clean, secure facilities for your belongings at affordable pricing. Occasionally, we re-evaluate rates to make sure we are able to continue providing top-notch facilities. We value your comments and will use them to make improvements in the future.
Worst customer service! I had stuff stolen from there and called the cops. It looked like an inside job. I then asked Kim to look at the cameras and they said it was to hard to even notice who could of done it! They refused to let me look at the cameras and they said they did it and saw nothing! Then when I tried to get the insurance to pay me off Kim said she had taken it off my contract and that they had sent a letter to let me know. They never sent a letter! Everytime after I was robbed and would come in, Kim would smirk ... read more
Business response:
Thank you for leaving a review, Fredy. We take securing your belongings seriously. We value you as a customer and would like to help resolve your issue. Please contact our office at 888-STORAGE regarding your concerns.
Kim was very rude to her customer. If you have personal problems, please don't bring it to work and be a little nicer to your customers.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.7 star rating with 988 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.