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Extra Space Storage

4.7

About this business

Location details

7392 Garden Grove Blvd, Westminster, CA, 92683, United States

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WeekdayScheduleStatus
Mon06:00 a.m. to 10:00 p.m.
Tue06:00 a.m. to 10:00 p.m.
Wed06:00 a.m. to 10:00 p.m.
Thu06:00 a.m. to 10:00 p.m.
Fri06:00 a.m. to 10:00 p.m.
Sat06:00 a.m. to 10:00 p.m.
Sun06:00 a.m. to 10:00 p.m.
4.7988 reviews
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David C.'s profile image
David C. 
rating
10 years ago

I found the staff to be very knowledgeable and friendly. They made sure that we understood all the policies, how to access our units and how to find assistance when needed. I found the facilities to be clean and in good order. I would highly recommend this facility to anyone in need of more storage or temporary storage. Armando E. 

Betsy O.'s profile image
Betsy O. 
rating
11 years ago

The staff are EXTREMELY friendly and accommodating. I have dealt with Kim and Eduardo. They have been very helpful. The introductory offer for the first month rent is great. The location feels secure. The other tenants are very friendly as well. This is the first time I have rented a storage unit, but I have helped a friend elsewhere and the staff, gate hours, security, and friendliness of Extra Space far surpasses my friend's storage company. Thanks Kim & Eduardo!!! 

Tim G.'s profile image
Tim G. 
rating
12 years ago

We've found the service at this location to be excellent ! Kim and her team are always extremely helpful. We highly recommended it. 

Andrea M.'s profile image
Andrea M. 
rating
8 months ago

Ronnie didn't bother to lift my restricted access after we had already discussed the issue over the phone. The night before last I didn't check the time when I got to the storage because I swear the last time I checked my phone for the time it was 8-something and I was heading to the storage site so thats why I didn't check the time. Anyway the gate let me in so that's another reason why I didn't check the time. Another reason why I didn't check the time is because I did not hear any announcements on their security PA system... read more

Business response:

We sincerely value your input and apologize for the inconvenience you experienced with the after-hours access issue. We understand your frustration regarding the restricted access and the difficulty in reaching our team to resolve the situation. We appreciate you taking the time to share your concerns, and we would like to address them directly with you. Please contact us at (714) 895-9822 to discuss this matter further. Our team is committed to resolving this situation, ensuring you have proper access to your storage unit,... read more

Ron L.'s profile image
Ron L. 
rating
11 months ago

Our indoor storage space was ROBBED! Beware...If you have a storage room at Extra Space Storage at 7392 Westminster Blvd. between Western Ave. and the 22 Freeway, you better check on your valuables. Thieves entered the property and made their way to the third floor, picked the lock on our door and stole thousands of dollars of guitars, amps, a priceless record collection and many personal items. They put the lock back on. The lock was not cut and no sign of forced entry. No telling what other spaces were violated. All the lo... read more

Business response:

Thank you for sharing your feedback, Ron. We take the security of our customers' belongings very seriously. Please contact us at (714) 895-9822 to discuss this matter further. We would like to gather more information about the situation and address your concerns directly. 

John G.'s profile image
John G. 
rating
a year ago

Don't rent here, your unit will get broken into, it's the live on premises manager Visalia mauga the Samoan lady, you've been warned, I met many people who got there unit broke into, mine did also, way to risky at this place 

Business response:

John, thank you for sharing your feedback. We're sorry you didn't have a positive experience with us. Please call us at (714) 895-9822 so that we can learn more about your experience. 

Brandon V.'s profile image
Brandon V. 
rating
a year ago

Do not rent here at all. It's a bad area! There are no cameras inside the units in the buildings, only outside. Someone already stole two times from my unit, and other units were also hit as well. What is suspicious is that my lock and door was left intact, everything was the way it was; door closed and lock back on. The office doesn't care and all they say is: "call the police and make a report!" If you want to keep your items safe, do not trust this place, all they care is about money. I pay $ 400 for my unit a month, and ... read more

Business response:

Please accept our sincere apologies for the security concerns you've experienced at our facility. We understand how distressing it can be to have your belongings compromised, and we take these matters very seriously. Your feedback is extremely valuable to us, as it helps us identify areas where we need to improve. We appreciate you taking the time to share your concerns with us. Thank you again for bringing this to our attention. 

victoria v.'s profile image
victoria v. 
rating
a year ago

Parking here sucks. I just moved in about 4 months ago and they already doubled my rent. To top it off, the building my unit is in, is old, dumpy and outdated with smelly old carpeted isles, and plywood storage units (Don't be deceived by their online pictures) They definitely don't want to keep happy customers. I wasted time and money moving in here. 

Business response:

Your feedback is very important to our team, Victoria. We're sorry to hear you're unhappy with your experience. Our unit rates change based on market values and we adjust them periodically to reflect those changes. Your business is important to us, and we'd like to speak with you about your rate increase. Please call us at 888-storage. 

Kenny M.'s profile image
Kenny M. 
rating
a year ago

Extra Space Storage at 7392 Garden Grove Blvd. is one of the most unprofessional businesses I have ever dealt with. The representative was very rude and dismissive. I would never recommend using this facility. If I could give them "0" or negative stars I would rate them a negative 5. Go down the street to any other facility. 

Business response:

Hi Kenny, we really appreciate you taking the time to leave a review. We are sorry to hear about your experience and want you to know that your feedback will be reviewed internally so we can work to potentially earn your business in the future! 

Frequently asked questions about Extra Space Storage

How is Extra Space Storage rated?

Extra Space Storage has a 4.7 star rating with 988 reviews. 

When is Extra Space Storage open?

Extra Space Storage is open now. It will close at 10:00 p.m.