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Extra Space Storage
- Self Storage
- Covina, CA
About this business
Location details
318 N Vincent Ave, Covina, CA, 91722, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
My boyfriend and I only had our storage here for about two months, that's as long as we lasted, before we got the boot, (kicked out) but I just want to say Mary Helen the manager here is amazing. She really had her work cut out for her with us and she handled everything with more grace and understanding than most of us would tolerate trying to manage so many units and the bs that comes with it. We recently lost our apartment and we're living out of our black box truck right now, trying to move and keep all our things that m... read more
Kenny was great from the time I rented the unit til the time we moved out. Place is very clean and the communication is great. We will be back when it's needed again.
Business response:
We are pleased to hear about your positive experience with Kenny and our facility. It's wonderful to know that you found our place very clean and appreciated the great communication throughout your rental period. We strive to provide excellent service from the moment our customers rent a unit until they move out. Thank you for choosing Extra Space Storage, and we look forward to serving you again when you need storage in the future!
As we all know, moving can be frustrating, difficult and mental. A gentleman by the name of Ken, who works inside the office has been an outstanding business oriented and very well mannered, as well as his appearance with his charming personality. As soon as I came in from another Mickey Mouse called Smart stop self storage in the city of Azusa. They've taken my money, put a hole on my credit card and it made my next storage much difficult. Ken has waited till I got on the phone with the bank figured out all my problems. He ... read more
Business response:
Your review is appreciated. We are thrilled to hear about your positive experience with Ken at Extra Space Storage. Thank you for sharing your feedback.
Mary Helen is the best so hopefully and kind she really helped me when I had questions on my grandma storage
Business response:
We genuinely admire your kind words about Mary Helen. Thank you for taking the time to share your experience with us, Yvette.
It was an easy experience. Clean place and well taken care of. Kenny is a very nice and explained everything great . I would recommend this place to everyone
Business response:
We are privileged to have provided you with an easy and clean storage experience. Thank you immensely for recommending us to others.
Great Customer Service and very clean facilities. The new worker Kenny was very helpful and answered all my questions. Very Professional. Would definitely recommend this place to friends and family!
Business response:
Thank you for your wonderful feedback, Nancy D.! We're thrilled to hear about your positive experience with our great customer service and clean facilities. We appreciate your recommendation to friends and family.
Recently just move out of my storage unit 7 months & I gotta say I was very much happy with my stay here. Kenny R. Was very friendly and helpful as were other staff members. Extra space storage is very helpful in any way. They even text & email you to a head of time when your payments are due. They also provide you with all your packing needs from locks, tape, bubble wrap etc. thank you
Business response:
We're overjoyed to hear about your positive experience at Extra Space Storage. Thank you for sharing your feedback with us! We're glad that Kenny R. and our other staff members were friendly and helpful during your 7-month stay. It's great to know that you found our payment reminders and packing supplies useful. We appreciate your kind words and are happy we could meet your storage needs.
I tried signing up for a storage online and didn't realized I messed up and signed up for two but with great attitude they helped me only have one and get my money back for the other. When seeing the staff around they were super friendly.
Business response:
We're delighted to hear about your positive experience with our staff. We're glad we were able to assist you in resolving the issue with your storage unit reservation and provide a refund for the extra unit. Thank you for your feedback and highlighting our team members' friendliness. We strive to provide excellent customer service, and it's wonderful to know that we met your expectations.
Got a storage today staff was very helpful. Very professional definitely gave me a really good first impression
Business response:
Thanks for the positive feedback, George G. We're glad to hear that our staff was helpful and professional during your visit.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.9 star rating with 1,151 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.