Extra Space Storage

Brad T. 

on Yelp

4 months ago

I rented a 10 x 20 unit from extra space storage for about a year. I started the process over the phone and was told the rent was 79$ a month plus 20$ for a lock that you have to buy from them plus 11$ insurance fee and a 29$ administration fee. I asked if 79$pluse insurance a month was a special rate and they said no, thats what the monthly rate is. After 4 months they raised the rate to 158$ plus insurance and after 6 months they raised the rate to 238$ plus insurance they said it could still go up from there. I was prett... read more

Todd Z. 

on Yelp

7 months ago

The management and local workers are great. Unfortunately, many of these buildings have design flaws which make certain units accessible to thieves. Ownership and corporate are well aware of this design flaw, yet they take no action to fix the problem. In fact, even newer facilities are built with the same design flaw. I had 2 different units broken into. There have been countless other units broken into. The problem is twofold, 1) the climate control units have slots on top that are wide enough for a human being to crawl o... read more

Sergio F. 

on Yelp

11 months ago

They are double billing me and won't reimburse me. The locks are terrible on the unit. They have a terrible manager there. 

Katharina C. 

on Yelp

a year ago

If I could give fewer stars I would. Rented a unit 4 months ago with on line pricing $81/ month. Today's bill is double!! Never saw signed or discussed this was an introductory rate. Total rip off . I'm not paying 177/month for a 10 x 15 storage. Definitely false advertising 

Kate M. 

on Yelp

a year ago

Great service until my families truck, slide in camper, trailer, and two motorcycles were stolen from the facility on the night of June 30th, 2025. We lost everything we stored there. 

Charlie W. 

on Yelp

a year ago

Renting was easy when they have a unit empty they need to fill. After they get your money, attitude changes. Ive rented 3 times from Extra Space, the last two at Buffalo/ Cheyenne. I even referred dozens. After this no more. We told the manager it was 45 days until our home was ready for move in. After 30 days, filled out online notice of move out 3 days before next months bill. They happily withdrew a full month. We cleaned and cleared out 3 days before actual notice to vacate m, a full 15 full days before next bill. We as... read more

Shayy B. 

on Yelp

2 years ago

So I have had my unit for a year now (not by choice) first off I should not be paying $175 for a unit as small as it is plus they just went up to $200 while the 175 was overpriced af already they are entirely overpriced and I will be moving storage companies as soon as possible. Ridiculous. the staff is kind but the unit prices suck and my unit looks like a damn tetris piece which is taking out half the space needed. 

D K. 

on Yelp

2 years ago

These people are dishonest, belligerent and unwilling to address their issues. We had a terrible experience with Carmen at the Oakey location as well as with her manager (if you can call her that). I would never feel comfortable storing my belongings at a facility that employed such a clearly unhinged person. After we asked to speak with her manager, Carmen gave us a fake name and called us to harass us. Creepy. We let Extra Space Storage corporate know but they were callous and irritating to talk to. Additionally, we foun... read more

Greg V. 

on Yelp

2 years ago

The worst experience ever don't ever ever ever use this place. My rv was stolen from their and the don't give a Crap or did anything to help me. Just saying call my insurance. They wouldn't even give me a refund for the months I paid while my rv was stolen. Basically told me F-Off so F this place..