This profile has been claimed by the business owner or representative.
Extra Space Storage
- Self Storage
- Las Vegas, NV
About this business
Location details
1120 S Las Vegas Blvd, Las Vegas, NV, 89104, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 7:00 p.m. | |
| Tue | 08:00 a.m. to 7:00 p.m. | |
| Wed | 08:00 a.m. to 7:00 p.m. | |
| Thu | 08:00 a.m. to 7:00 p.m. | |
| Fri | 08:00 a.m. to 7:00 p.m. | |
| Sat | 08:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
If I could give fewer stars I would. Rented a unit 4 months ago with on line pricing $81/ month. Today's bill is double!! Never saw signed or discussed this was an introductory rate. Total rip off . I'm not paying 177/month for a 10 x 15 storage. Definitely false advertising
Great service until my families truck, slide in camper, trailer, and two motorcycles were stolen from the facility on the night of June 30th, 2025. We lost everything we stored there.
Renting was easy when they have a unit empty they need to fill. After they get your money, attitude changes. Ive rented 3 times from Extra Space, the last two at Buffalo/ Cheyenne. I even referred dozens. After this no more. We told the manager it was 45 days until our home was ready for move in. After 30 days, filled out online notice of move out 3 days before next months bill. They happily withdrew a full month. We cleaned and cleared out 3 days before actual notice to vacate m, a full 15 full days before next bill. We as... read more
So I have had my unit for a year now (not by choice) first off I should not be paying $175 for a unit as small as it is plus they just went up to $200 while the 175 was overpriced af already they are entirely overpriced and I will be moving storage companies as soon as possible. Ridiculous. the staff is kind but the unit prices suck and my unit looks like a damn tetris piece which is taking out half the space needed.
Business response:
Hi Shayy, thank you for the feedback. We're sorry to hear you're unhappy with your rate. We often adjust our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility.
These people are dishonest, belligerent and unwilling to address their issues. We had a terrible experience with Carmen at the Oakey location as well as with her manager (if you can call her that). I would never feel comfortable storing my belongings at a facility that employed such a clearly unhinged person. After we asked to speak with her manager, Carmen gave us a fake name and called us to harass us. Creepy. We let Extra Space Storage corporate know but they were callous and irritating to talk to. Additionally, we foun... read more
Business response:
Hi D, thank you for taking the time to leave us a review. We strive to provide 5-star service to every customer that walks through our doors and are sorry to hear you did not have that experience. Taking your feedback into account, we will be sure to review it internally and make any necessary adjustments. Providing quality storage at an affordable price is important to us, and your feedback will be reviewed internally. Please don't hesitate to reach out to us if you would like to discuss your experience further at 888-stora... read more
The worst experience ever don't ever ever ever use this place. My rv was stolen from their and the don't give a Crap or did anything to help me. Just saying call my insurance. They wouldn't even give me a refund for the months I paid while my rv was stolen. Basically told me F-Off so F this place..
Business response:
Hi Greg, we consider security our top priority and are very sorry to hear about your experience. We would like to speak with you about this in more detail as soon as possible. Can you give us a call at (888) storage?
When I first got my storage, I was paying $190 a month and now it has gone up to $351 a month and I'm expecting another raise soon. I am moving my stuff to another storage soon. This company is greedy and poorly managed.
Business response:
Hi Scott, we would love to discuss this with you further and hear more about how we can turn your experience around. Please give us a call at 888-storage so that we can speak with you further about your concerns.
I do not recommend this storage facility. After 2 months Extra Space raised my rates 100%. I called the company and talked with John. I offered to change spaces to a cheaper unit. He said the company doesn't like that and called it unit hopping. I think a company that raises your rates 100% after 2 months is not ethical.
Business response:
Thank you for sharing your feedback with our team, William. We're sorry you had a negative experience. The value of our units changes from month to month based on market values. Periodically we adjust rates to reflect the current value. Your business is important to us, and we'd like to speak with you about your rate increase. Please call us at 888-storage.
I went in at 10:45am on 1/21/2024 to possibly rent a unit and the guy at the front desk would not show me what the unit looked like when I asked. They just lost out on a customer because he was too lazy to show me.
Business response:
Thank you for sharing your feedback with our team, Sam. We're sorry you weren't shown the unit you were interested in renting. We will address this issue and make sure it doesn't happen again. Please call us at 888-storage if you'd like to discuss your experience in more detail.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.6 star rating with 1,011 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 10:00 a.m.