Extra Space Storage

Shayy B. 

on Yelp

a year ago

So I have had my unit for a year now (not by choice) first off I should not be paying $175 for a unit as small as it is plus they just went up to $200 while the 175 was overpriced af already they are entirely overpriced and I will be moving storage companies as soon as possible. Ridiculous. the staff is kind but the unit prices suck and my unit looks like a damn tetris piece which is taking out half the space needed. 

D K. 

on Yelp

a year ago

These people are dishonest, belligerent and unwilling to address their issues. We had a terrible experience with Carmen at the Oakey location as well as with her manager (if you can call her that). I would never feel comfortable storing my belongings at a facility that employed such a clearly unhinged person. After we asked to speak with her manager, Carmen gave us a fake name and called us to harass us. Creepy. We let Extra Space Storage corporate know but they were callous and irritating to talk to. Additionally, we foun... read more

Greg V. 

on Yelp

a year ago

The worst experience ever don't ever ever ever use this place. My rv was stolen from their and the don't give a Crap or did anything to help me. Just saying call my insurance. They wouldn't even give me a refund for the months I paid while my rv was stolen. Basically told me F-Off so F this place.. 

Scott D. 

on Yelp

a year ago

When I first got my storage, I was paying $190 a month and now it has gone up to $351 a month and I'm expecting another raise soon. I am moving my stuff to another storage soon. This company is greedy and poorly managed. 

William B. 

on Yelp

a year ago

I do not recommend this storage facility. After 2 months Extra Space raised my rates 100%. I called the company and talked with John. I offered to change spaces to a cheaper unit. He said the company doesn't like that and called it unit hopping. I think a company that raises your rates 100% after 2 months is not ethical. 

R P. 

on Yelp

a year ago

I went in at 10:45am on 1/21/2024 to possibly rent a unit and the guy at the front desk would not show me what the unit looked like when I asked. They just lost out on a customer because he was too lazy to show me. 

Dima D. 

on Yelp

2 years ago

Vulnerable to theft, felt unsafe. Pros: The place is fairly clean and the pads worked. Cons: I signed up on a Saturday so that my partner and I could go in my Sunday off because the website said the lock would be ready inside, but when we went to drop a few things off there was no lock, and no employee was there to help (office hours are closed on Sundays). The website didn't specify any exceptions on Sundays it just said things would be ready and they weren't. The worst part was that there were about 15 people sitting aroun... read more

Brandon B. 

on Yelp

2 years ago

I do not recommend this storage facility. I have been a customer for 5 years, and I am a military retiree living off of my pension. They raise your rates every 9 months by a lot. They do not even have the decency to give you a year like an apartment. There is no loyalty even though I am considered a long-term renter. My latest rate hike will take me to $608 a month. To give you an idea of how bad that is, my rent is 975 a month. in another 2 years, this unit will be as expensive as my rent!. Before that, I will go elsewhere,... read more

Stephanie N. 

on Yelp

3 years ago

Rent is "reviewed" (aka raised) every few months. My monthly rent has gone from $70 to $120 in less than a year. I understand that fees aren't going to stay the same forever, but raising the price twice within 11 months and almost doubling what was originally agreed on is just ridiculous.