Extra Space Storage

Dima D. 

on Yelp

2 years ago

Vulnerable to theft, felt unsafe. Pros: The place is fairly clean and the pads worked. Cons: I signed up on a Saturday so that my partner and I could go in my Sunday off because the website said the lock would be ready inside, but when we went to drop a few things off there was no lock, and no employee was there to help (office hours are closed on Sundays). The website didn't specify any exceptions on Sundays it just said things would be ready and they weren't. The worst part was that there were about 15 people sitting aroun... read more

Brandon B. 

on Yelp

2 years ago

I do not recommend this storage facility. I have been a customer for 5 years, and I am a military retiree living off of my pension. They raise your rates every 9 months by a lot. They do not even have the decency to give you a year like an apartment. There is no loyalty even though I am considered a long-term renter. My latest rate hike will take me to $608 a month. To give you an idea of how bad that is, my rent is 975 a month. in another 2 years, this unit will be as expensive as my rent!. Before that, I will go elsewhere,... read more

Stephanie N. 

on Yelp

4 years ago

Rent is "reviewed" (aka raised) every few months. My monthly rent has gone from $70 to $120 in less than a year. I understand that fees aren't going to stay the same forever, but raising the price twice within 11 months and almost doubling what was originally agreed on is just ridiculous. 

Caitlin M. 

on Yelp

7 years ago

My husband and i stored all our belongings here for two months while our house was on the market. We moved out today. Customer service was 5 stars. Everyone that helped us was great. There was however, one very disgusting big problem. Cockroaches. Everywhere. On everything. Our boxes filled with papers were crawling with them. When we told the front desk, the response was "we spray the property monthly, but can't go into the units." Ok. Fair enough. Be advised, if you store anything here, put it in sealed... read more

Josie B. 

on Yelp

8 years ago

Do NOT trust the BBB rating for this company. They have 70% negative reviews and 30% positive but somehow are rated as A+ by BBB. What a joke! We lived in a downtown highrise and had limited storage space so against my better judgment I rented a storage unit at this location. When we first rented the space in person, I found the same size unit online for $20/month less but when I mentioned that, nobody cared to respond. Late last year, the rent increased again and they added insurance to the monthly rate (I have plenty of... read more

Doll D. 

on Yelp

8 years ago

This is the worst storage facility in town. It smell like pee, the people who work here are rude and incompetent. Your rates are guaranteed to go up every 3 months. You do not have access to your unit after 6 pm The city has condemned this place currently and THE ELEVATORS DO NOT WORK! 

Adrion A. 

on Yelp

9 years ago

Homeless people camped out front and back all hours. When the gate opens they come rushing like zombies to get in. Hallways smell like urine and feces. The gate access closes actually 30 minutes before what is posted. Says building is temperature controlled but the top floor is consistently 10-15 degrees warmer than the bottom floor never thought I'd say this but public storage is a safer bet. Ouch. That's gotta hurt. AVIOD AT ALL COST !! 

Jevin T. 

on Yelp

10 years ago

Terrible service. Had all my stuff there and paid. Then I couldn't even store the things in my unit when there was 20 min before they closed.... I went to Public Storage - they gave me a even special deal and stayed up later to help!!