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Extra Space Storage
- Self Storage
- Los Angeles, CA
About this business
Location details
1847 Argyle Ave, Los Angeles, CA, 90028, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:30 a.m. to 6:00 p.m. | |
| Tue | 09:30 a.m. to 6:00 p.m. | |
| Wed | 09:30 a.m. to 6:00 p.m. | |
| Thu | 09:30 a.m. to 6:00 p.m. | |
| Fri | 09:30 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 5:30 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
the overall service we have received has been very good
Business response:
Dear David, We are glad to hear that you feel this way. We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager
Anytime I need help I called them and they're very kind and they have somebody here right away and I like that! anytime I need help I called them and they're very kind and they have somebody here right away and I like that!
Business response:
Dear William, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way. We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager
Great customer service and fast response.
Business response:
Dear Blake, We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager
Great service contract n coverage and the employees know their job and don't make problems for the homeowner.
Business response:
GP, Thank you for the 5- star rating! We are glad to hear that we have been able to serivce you and look forward to helping in the future. Please feel free to reach out to us for any of your home warranty needs. Thank you, Cheyenne Rapier | Customer Relations Manager |
Not communicating with us well on our last request.
Business response:
Michael, Thank you for the feedback! We are glad to hear that for the most part you have been pleased with our services. We are sorry to hear that there have been some frustrations with our commutation. If you would like to go into details with those frustrations, please reach out to us directly. Thank you, Cheyenne Rapier Customer Relations Manager
When the technician was out he found a future problem but can't fix it until the heating/air conditioning unit goes clear out.
Business response:
Dear Sandy, The warranty covers for covered systems that have gone into failure. Unfortunately, preventative work would not be covered. Once you've noticed a failure with any of your systems, you can call into the office to open a service request. Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. Please do not hesitate to reach out to us for anything... read more
They were very courteous and prompt in addressing my repair service request.
Business response:
Dear Reza, We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager
They either have great contracts or horrible ones. There is no in between. The reps are the same; they don't really assist with understanding the coverage when scheduling. It seems they would rather you pay the fee to the contractor THEN find out something isn't covered.
Business response:
Dear NSM, Thank you for taking the time to leave us your feedback. Landmark strives to better our services for our homeowners and your feedback has been sent to the proper departments. If you have any questions on coverage, I would be happy to go over any details with you. You can reach me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager
I had to make a claim on my dishwasher, Angie y claims manager is the best! She has checked on me several times to make sure that the job was completed to my satisfaction. Very pleased with customer service. Thank you!
Business response:
Karen, Thank you for taking the time to tell us of your experience! I am pleased to hear that Angie was able to stay in contact and provide satisfactory service for your dishwasher! Please do not hesitate to reach out to us for anything you may need in the future! Thank you, Tiffany Nguyen Customer Relations Manager
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.3 star rating with 5,024 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 9:00 a.m.