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Extra Space Storage

4.6

About this business

Location details

17900 Crusader Ave, Cerritos, CA, 90703, United States

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WeekdayScheduleStatus
Mon06:00 a.m. to 10:00 p.m.
Tue06:00 a.m. to 10:00 p.m.
Wed06:00 a.m. to 10:00 p.m.
Thu06:00 a.m. to 10:00 p.m.
Fri06:00 a.m. to 10:00 p.m.
Sat06:00 a.m. to 10:00 p.m.
Sun06:00 a.m. to 10:00 p.m.
4.6838 reviews
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Francisco M.'s profile image
Francisco M. 
rating
3 years ago

I love this place, Richard and Angel really helped me during a hard time. It's really hard knowing what to do after a loss, but they help made this step extremely easy. I hope anyone who goes though hard things, have people like them to ease those difficult things. 

Business response:

Hi Francisco, thank you for your review. We're glad Richard and Angel were able to help! Feel free to stop by the office if you need anything! 

Dr. Aasiyah G.'s profile image
Dr. Aasiyah G. 
rating
3 years ago

StorQuest left the building and Extra Space Storage took over. So far my experience has been good. I've been able to get calls from the reps here about my account being past due because they had cleaned out the system of all auto payments. I also came to visit and they were through with the information I asked for. This is a great space to store your items and I'm glad I'm with Extra Space now. 

Business response:

Hi Dr. Aasiyah, thanks so much for your review! We are thrilled to hear your experience has been good. Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE. 

Cathee B.'s profile image
Cathee B. 
rating
3 years ago

Katherine was Fantastic!!. She helped me wrap up my move out process quickly!!!. Thanks again Katherine aka Kat!!! 

Business response:

Thank you for taking the time to leave your feedback, Cathee! We're so happy to hear Katherine was able to make your rental process quick! Give us a call at (424) 320-9955 if you need any future assistance. 

Jason M.'s profile image
Jason M. 
rating
3 years ago

This Extra Space location opened recently after taking over from StorQuest. Facility is clean and well lit inside, and climate control seems to be working well. Worked with Richard who was extremely helpful and informative regarding options and costs. Recommend going here for storage needs if in the Cerritos/Bellflower/Lakewood areas. 

Sean H.'s profile image
Sean H. 
rating
2 days ago

As a long time, customer , I am extremely disappointed! Another company consumed by corporate greed taking advantage of the American people pathetic this is the third rate increase. I just went from 165.50 to 215.60 50.00 increase are you kidding me pure greed . one worker said he would check into it and see about getting my rate adjusted never got back to me got my bill today. He did absolutely nothing.!!!! Called and spoke with another employee today and they said due to the economy there's nothing they can do. I know wha... read more

Business response:

Thank you for bringing this to our attention, Sean. We apologize for the rate increases and the unresolved follow-up. Please call us at (424) 320-9955 to address your concerns. 

Daniellopezsalvi's profile image
Daniellopezsalvi 
rating
a month ago

Renter here since May 2025. In late February 2026 everything in my unit was fine. By June 5, three guitars, a vintage amp, and my pedalboard were stolen from my locked unit -- no signs of forced entry. Lock intact, door intact, unit re-locked afterward. Only the valuable, easy-to-resell gear was taken. This was targeted. Management said they reviewed footage and found "nothing suspicious" -- then admitted they only keep about two weeks of video (my theft window was over three months, so it was already erased). And when I pus... read more

Business response:

It's regrettable to hear about this. Please contact us at (424) 320-9955 so we can address your concerns directly. 

Data's profile image
Data 
rating
3 months ago

Robbery weekend of 4/18!!! Management can not provide or confirm exact date or time. Provided different information in person vs. Voice mail left. They did not have cameras in all areas. Imo inside job. Isolated unit robbed w no footage. Caution!!!!! 

Business response:

Your feedback is important to us regarding the robbery incident. Please contact us at (424) 320-9955 to discuss this serious matter directly. 

Zoe E.'s profile image
Zoe E. 
rating
5 months ago

0 stars if I could. If you have the same problem as I did dispute it with your bank and please pay attention to what they are charging you!! My husband and I were moving, we rented a storage unit dec 28th and paid for it. The next day dec 29th, we were to move in. We ended up not needing the storage unit so I called on jan 5th to cancel it and get a refund because I was within the 7 days. The lady I spoke with, said she cancelled it and that I would get a full refund. She said she understood completely and she was so apolo... read more

Business response:

It's regrettable to hear about your experience. Please accept our apologies for the inconvenience. We understand how frustrating this situation must have been for you and your husband, especially during what was already a stressful moving process. The lack of proper documentation regarding your cancellation call on January 5th and the confusion about when you contacted us is completely unacceptable on our part. We recognize that our customer service representative should have maintained accurate records of your cancellation ... read more

Zoë Moon H.'s profile image
Zoë Moon H. 
rating
5 months ago

0 stars if I could. If you have the same problem as I did dispute it with your bank and please pay attention to what they are charging you!! My husband and I were moving, we rented a storage unit dec 28th and paid for it. The next day dec 29th, we were to move in. We ended up not needing the storage unit so I called on jan 5th to cancel it and get a refund because I was within the 7 days. The lady I spoke with, said she cancelled it and that I would get a full refund. She said she understood completely and she was so apolo... read more

Business response:

It's regrettable to hear about your experience. Please accept our apologies for the inconvenience. We understand how frustrating this situation must have been for you and your husband, especially during what was already a stressful moving process. The lack of proper documentation regarding your cancellation call on January 5th and the confusion about when you contacted us is completely unacceptable on our part. We recognize that our customer service representative should have maintained accurate records of your cancellation ... read more

Frequently asked questions about Extra Space Storage

How is Extra Space Storage rated?

Extra Space Storage has a 4.6 star rating with 838 reviews. 

When is Extra Space Storage open?

Extra Space Storage is closed now. It will open at 6:00 a.m.