Extra Space Storage

Hillo P. 

on Yelp

8 months ago

The location is amazing but unfortunately, several times you might not get no access to your unit because the elevator might not work or the door might be locked and this happens specially after office hours or Sunday night when you speak with someone in the office to notify them, they promise they will give you some credit that doesn't get credited and then you have to follow up on that. What kind of customer service is that? The Best rate deals are online. Take a picture in case that in the office they don't see it? The... read more

Diana M. 

on Yelp

8 months ago

Would leave zero stars if I could. I rent a small unit, I got a call this Tuesday from manager casually informing me my unit was broken into on Saturday or SUNDAY (two - three days later) and to come check it out to assess what was taken. I had a bag of extremely valuable mementos that was stolen. Had all my childhood yearbooks, photo albums, and the last mementos I had left of my dad before he tragically passed away. All stolen. Manager lady was extremely cold, dismissive, and honestly just made it all seem suspicious. They... read more

Shaun J. 

on Yelp

8 months ago

Avoid this place at all costs--especially because of the manager, Esmeralda. She is mean, heartless, and has zero compassion. I fell behind on my unit after getting sick with COVID. At first, I was only short $20 on one month's rent. Instead of working with me, they piled on almost $270 in fees and even added the current month's rent (due 8/18) into the total--pushing my balance to $608. I managed to come up with $211, but was still about $400 short. I begged Esmeralda to take a partial payment so I wouldn't lose my be... read more

Rona S. 

on Yelp

10 months ago

This place is always dirty. People are rude and lazy. Not courteous and you are locked out the day after your rent is due now I know that there is a 10 day grace that they don't honor. You have to come into the office to show your ID if you have two units or more they're all locked to the same one code and one is locked. They are all locked no matter what date the others are due, even if they are current and not due for three weeks. I would suggest you go elsewhere. The people are rude. The places is dirty. Restrooms are ... read more

Urvi N. 

on Yelp

11 months ago

I had an awful experience at the Extra Space Storage in Cerritos (17900 Crusader Ave). My storage unit was broken into and ransacked. I arrived on May 17 to find my belongings tossed around, fragile items broken, and multiple valuables stolen. The staff admitted they noticed my unit had no lock on May 15 but never filed a police report. Instead, they just re-locked it and left everything undocumented. I was only contacted via a voicemail. When I asked for email-only communication for documentation, the supervisor refused t... read more

Adolfo C. 

on Yelp

a year ago

My unit was broken into because the app doesn't work and they assumed I abandoned my property. I received a phone call from the receptionist asking if I was going to make payment because I only had one day to pay. I rushed over payed the bill opened my unit to find my tv broken, my mattress folded over like a taco, my filing cabinets broken into, my clothes everywhere and as I'm presently going through this all my camping gear (im not even halfway into my unit smdh). I know it was the lesbian and the front receptionist I j... read more

Stephen C. 

on Yelp

a year ago

Move out early and they don't refund your money, even after you tell them you are moving out early. They increase their rental amount from $212 to $374 after a year. Avoid them at all cost. 

Carla L. 

on Yelp

2 years ago

Awful! They took over the facility from StorQuest and it's been downhill since! I got a postcard in the mail saying they're upping my rate $100 more! Now the parking lot is always dirty and the bathroom is filthy! The gate stays half open a lot of times so your stuff is not secure. When you're only a few days late they restrict your code to force you to pay them. Just an awful overall take over! StorQuest was better. Extra Space loves price gouging! Stay away from this company! 

Xotica G. 

on Yelp

2 years ago

WARNING! Stay away! After extra space took over for a StorQuest. This facility has gone down the drain. they removed all the signs in the bathroom stating that if the bathroom was not clean to ask any of the employees and they would be cleaned. now you could never even find paper in there and today I found hair all over the sink & the wall. I was walking up to my unit last night, and I even saw a roach. If there's one there is a colony somewhere. Even if your bill is paid, the management here will easily restrict your accoun... read more