Extra Space Storage

Data 

on Yelp

6 months ago

Robbery weekend of 4/18!!! Management can not provide or confirm exact date or time. Provided different information in person vs. Voice mail left. They did not have cameras in all areas. Imo inside job. Isolated unit robbed w no footage. Caution!!!!! 

Zoe E. 

on Yelp

8 months ago

0 stars if I could. If you have the same problem as I did dispute it with your bank and please pay attention to what they are charging you!! My husband and I were moving, we rented a storage unit dec 28th and paid for it. The next day dec 29th, we were to move in. We ended up not needing the storage unit so I called on jan 5th to cancel it and get a refund because I was within the 7 days. The lady I spoke with, said she cancelled it and that I would get a full refund. She said she understood completely and she was so apolo... read more

Zoë Moon H. 

on Yelp

8 months ago

0 stars if I could. If you have the same problem as I did dispute it with your bank and please pay attention to what they are charging you!! My husband and I were moving, we rented a storage unit dec 28th and paid for it. The next day dec 29th, we were to move in. We ended up not needing the storage unit so I called on jan 5th to cancel it and get a refund because I was within the 7 days. The lady I spoke with, said she cancelled it and that I would get a full refund. She said she understood completely and she was so apolo... read more

Mel 

on Yelp

a year ago

Some are nice some are not. I have more than one unit here. All with different due dates. When one is late all of them are denied access. So making the long drive out here is a waste of time and money. Can't access at all. The people in the office don't always know enough to give you a day code to access. I have the app. Again access is denied even though the unit is current and not due for 3 more weeks 

Jasmin M. 

on Yelp

a year ago

F*ck this storage spot. Units have been getting stolen & ransacked for the past 7 months (including mine recently) & they haven't done a single thing about it. When asked to check the cameras they make some excuse of them "not being faced the right way" & i call bullshit. How is it that this has happened so many times & nothing be resolved? I went to drop some things off last month & it was completely fine & when i went back yesterday there was a whole new lock. So they saw our original lock wasn't there & decided to replace... read more

Hillo P. 

on Yelp

a year ago

The location is amazing but unfortunately, several times you might not get no access to your unit because the elevator might not work or the door might be locked and this happens specially after office hours or Sunday night when you speak with someone in the office to notify them, they promise they will give you some credit that doesn't get credited and then you have to follow up on that. What kind of customer service is that? The Best rate deals are online. Take a picture in case that in the office they don't see it? The... read more

Lenny And I. 

on Yelp

a year ago

The location is amazing but unfortunately, several times you might not get no access to your unit because the elevator might not work or the door might be locked and this happens specially after office hours or Sunday night when you speak with someone in the office to notify them, they promise they will give you some credit that doesn't get credited and then you have to follow up on that. What kind of customer service is that? The Best rate deals are online. Take a picture in case that in the office they don't see it? The... read more

Diana M. 

on Yelp

a year ago

Would leave zero stars if I could. I rent a small unit, I got a call this Tuesday from manager casually informing me my unit was broken into on Saturday or SUNDAY (two - three days later) and to come check it out to assess what was taken. I had a bag of extremely valuable mementos that was stolen. Had all my childhood yearbooks, photo albums, and the last mementos I had left of my dad before he tragically passed away. All stolen. Manager lady was extremely cold, dismissive, and honestly just made it all seem suspicious. They... read more

Shaun J. 

on Yelp

a year ago

Avoid this place at all costs--especially because of the manager, Esmeralda. She is mean, heartless, and has zero compassion. I fell behind on my unit after getting sick with COVID. At first, I was only short $20 on one month's rent. Instead of working with me, they piled on almost $270 in fees and even added the current month's rent (due 8/18) into the total--pushing my balance to $608. I managed to come up with $211, but was still about $400 short. I begged Esmeralda to take a partial payment so I wouldn't lose my be... read more