Fast Lab

Jay x 

on BBB

a year ago

I sent this note via Fast Lab (completely inadequate) chat line: "Please stop sending test kits to ===== ******, ** *****. Immediately stop billing our insurance company. We did not order the kits and do not want them. We have reported Fast Lab to the **************** fraud division and filed a complaint against Fast Lab with the ************** Better Business Bureau. " 

Phyllis P 

on BBB

a year ago

Should be NO stars!!! We ordered 1 in November 2023 and are getting 4 a week! They dont stop! We dont want a test we have to return to be read. Cant stop them.Whos paying for these??? Its a scam!Medicare wont give us info. And AARP doesnt comment. They dont reply phone calls or emails. 

Rachna J 

on BBB

a year ago

Fraudulent services. I had ordered 1 pcr test and the website said its free of cost to the customer. A week later they started sending me antigen kits after kits and charging my insurance company.I returned all the antigen kits and wrote than a letter stating not to send me anymore soce I did not order any. My insurance company denied all claims from them. At this point I don't know how much they are fraudulently going to bill me, as each kit costs about $ 325 or so which is an insanely ridiculous price.They should be fined ... read more

Hector F 

on BBB

a year ago

Be aware. No one answers the phone, ever!I had filled out the order form on line, but didnt supply an electronic signature or confirmation of the order.They keep sending packages. 5 in the past week or so. I checked my insurance and each package is billed at $ 325.00.Medicaid pays roughly $21.00 and my co-pay is approximately $16.00 per package. I havent opened any of them and intend on shipping them back.Its a scam! 

Janet D 

on BBB

a year ago

Fastlabs came up when I went to " free covid-19 test kits " .gov. I ordered the kits but later felt uneasy because my husband mentioned that they might bill ********* I contacted Fastlabs and they did say that the kits were free to me but covered under my insurance. This was not clear to made clear until I asked further. I immediately canceled the order but felt mislead. 

Sandra M 

on BBB

a year ago

I ordered free Covid test kits. They were delivered erratically over a 1 week period. Every (4) antigen bottle sent was empty. Plus, they tell you you have to take a test and send it back to them within a week so that your ************* WILL NOT BE BILLED FOR TEST KITS. I followed all directions to ***. A few weeks later my ************* sent me a bill. How very disappointing! 

Danielle G 

on BBB

a year ago

I order a couple free kits for myself and daughter. Gave them all required information incl. insurance. They immediately sent me an email requesting a picture of a valid insurance card. I did so. After a month of not receiving it. I reached out in chat. ******* asked me for my email address because they were having connection issues. They then sent an email asking for an another picture of my ins card. In the same thread I had already sent the first one too. I asked why do I need to resend it that it was literally right ther... read more

Judy g 

on BBB

a year ago

This company is a total scam !! Offer free Covids tests and continue to send them to you when not needed. Charging your insurance company. I tried contacting them to STOP sending these tests to me.Class action needs to be filed.Im contacting my insurance fraud department. They got to be stopped. Taking advantage of ill Patients and their insurance. 

Kay T 

on BBB

a year ago

I havent ever used them but my insurance company keeps sending me them used on my summary statements for October and November 2023. *** tried calling them and they dont accept calls. Ive emailed them 6 times with no response. Ive never used them. Somebody using my identity is using them I am a victim of identity theft I dont live in NY. I live in **************** . They refuse to answer my query who ordered 12 Covid and RSV immunoassay tests.