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Fast Pace Health Urgent Care - Fairview, TN
- Urgent Care
- Fairview, TN
About this business
Location details
2377 Fairview Blvd, Fairview, TN, 37062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 1:00 p.m. to 5:00 p.m. |
I went in in 5/27/22 with symptoms of a UTI. Left a specimen for culture and was prescribed macrobid. On 6/1/22, after completing the 5 days of the prescribed medication, I called and asked about the culture results as I was still having symptoms. I was told the results had not been received, even though they should have been, even allowing for the Memorial Day holiday. I asked could they please call and inquire about the results. The person I was speaking with acted offended, and told me tell the nurse. I have ne... read more
Business response:
Helen, we are sorry to hear about your displeasure in service with us. We hold ourselves to a high standard of care. Would you like to speak with our patient services department regarding this experience? Patient Service – customerservice@fastpacehealth.com or (931) 253-1110 ext. 8406. - Fast Pace Health - Fairview
Came in for an ear infection haven’t been there since 2018 now I can remember why lady at the front desk needs to find a job that she loves and that she enjoys because she obviously doesn’t care for anybody that walks through that door I was not seen today I’m having to go somewhere else because I didn’t Bring my credit card with me for some type off payment today. I have ins and I can be billed. When I said I guess I need to go somewhere else she pushed her shoulders up ….
I took my mother up there. She had made an appointment at 11am. They said they would send her a text 20 minutes before her appointment. She did not receive one. The lady said she needed to see the text. My mother told her she had not received a text. She said she needed to see someone today. The lady rudley replied "That won't be here." That is not urgent care. Not to mention there was only one other car in the parking lot.
Business response:
Hillarie Leach Barber , we’re sorry to hear of your less than satisfactory experience with Fast Pace Health and hope you will accept our apologies. Being known for our great care and friendly staff, it came as a surprise. Would you like to speak to patient services regarding this experience? Patient Service – customerservice@fastpacehealth.com or (931) 253-1110 ext. 8406. - Fast Pace - Fairview
I went today as a walk in. Parking lot almost empty, nobody in the waiting room. I have a pressing medical issue…but that would only take a few minutes of help. I was told to come back on Monday (three days from now) after making an appointment. That is not “urgent care.” After that made an appointment at the Dickson location and drove out there. Waited for an hour…asked if I’d be seen in the next thirty minutes because I had to get my daughter from school. I was told no, and had to cancel my appointment and go home. ... read more
Business response:
Todd Bartine, we are sorry to hear about your displeasure in service with us. We hold ourselves to a high standard of care. Would you like to speak with our patient services department regarding this experience? Patient Service – customerservice@fastpacehealth.com or (931) 253-1110 ext. 8406. - Fast Pace - Fairview
Went for a 15 minute COVID test, $75 co pay then billed insurance for $881, I won’t be back this is why everyone’s insurance is so high😡according to the one I spoke too the price depends on how good your insurance is
Business response:
I'm very sorry to hear about the confusion surrounding this experience with Fast Pace Health. We are open to discussing your situation further. If you would like to reach out, please contact Payment Services and Billing at (844) 784-8245 or billing@fastpacehealth.com. - FPH - Fairview
First of all i have fabulous insurance and don't have a co pay. They wanted to have a credit card on file since i didn't have a co pay. when I refused to give the girl a credit card she was very rude and said they couldn't see us. well guess what..i will never recommend this place to anyone. i will never return there and i will be sure to let everyone I know how awful this place is.
Business response:
Hi Angela Bledsoe Howell, we're sorry to hear about your disappointment with us. It seems that a discussion is needed to try to fully understand this situation. Are you willing to contact us regarding billing and experience? Payment Services and Billing - (844) 784-8245 or billing@fastpacehealth.com. - FPH - Fairview
I went in for a sinus infection. They did a rapid Covid 19 test which per them came back positive. I was told that a sample would go to the lab to confirm by the PA and the medical assistant. Will take 2-3 days. I have left several voice mails to which no one return my call. I finally get someone and I’m told they never sent out my sample to the lab. That once you test positive on rapid that’s all they do. Needless to say I wasn’t happen. They have messed with my job, called the health department on me and never even confirm... read more
Business response:
Belinda Lee Woods, thank you for the feedback. We work tirelessly to improve. Because we only succeed when we improve for our community. If you wish to further discuss your experience, please contact our patient services department at customerservice@fastpacehealth.com or (931) 253-1110 ext. 8406. - Fast Pace Health Urgent Care (Fairview)
Let me preface this by saying I am in the health care field, so I get it. We’re all tired and overworked. However, a family member chose to go to Fast Pace for a rapid Covid test. They had to sit in the parking lot for over 3 hours and then the receptionist HUNG UP ON THEM when they called to ask how much more of a wait it would be. Get it together Fast Pace! These patients are sick, waiting in your parking lot! The least you could do is be kind to them. And to the receptionist, I’m glad you’re not my employee. How would you... read more
Business response:
Andrea, We are sorry to hear about this. Thank you for your feedback. Without it, we would not be able to improve our services. We will be in discussion with the clinic regarding this matter. We would like to learn more about this and talk with you further. Can you connect with us at customerservice@fastpacemedical.com or (931) 253-1110 ext. 8406? Thank you again for bringing this to our attention.
Beware when giving your insurance card. Make sure you ask them if your card is covered!! Mine was covered until June of this year so mine wasn’t anymore and no one said a word to me. It’s United Healthcare by the way. I went for the flu they advised me to take a Covid test. I did. Gave me absolutely nothing for my symptoms and cut me lose 10 minutes later. Got the bill it was almost $700.00! I got a discount of $168.00 but I was stuck with a bill for $480.00! Ridiculous!To stick a swab up my nose and give me absolutely NOTHI... read more
Business response:
Hi, Michael. We are very sorry to hear about this experience. Because of HIPAA, we can't work through the issue on Facebook, but if you would like to reach out to billing and/or patient services, they can help provide more clarity. customerservice@fastpacehealth.com or (931) 253-1110 ext. 8406
Frequently asked questions about Fast Pace Health Urgent Care - Fairview, TN
How is Fast Pace Health Urgent Care - Fairview, TN rated?
Fast Pace Health Urgent Care - Fairview, TN has a 4.3 star rating with 876 reviews.
When is Fast Pace Health Urgent Care - Fairview, TN open?
Fast Pace Health Urgent Care - Fairview, TN is closed now. It will open tomorrow at 8:00 a.m.