This profile has been claimed by the business owner or representative.
FastMed Urgent Care
- Urgent Care
- Garner, NC
About this business
Location details
5156 North Carolina 42, Garner, NC, 27529, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
Worst place EVER!!! They lost the best doctor, Dr. Godfrey. This place is like McDonald's, fast drive thru care...without the care! They have lost lots of great people because they are not willing to give personal touch. I'm sure they are plotting to replace their current PAs with robots. They're more concerned with stats than with patience care. I feel for all the new PAs who will not benefit from an experience doctor...something that a text book can't provide. Oh, and if you're elderly person or don't know/have ... read more
Business response:
We strive to deliver quality, and convenient care, M. Your feedback helps us take appropriate action to ensure a more positive patient experience in the future. Would you mind emailing CustomerRelations@FastMed.com so we can connect you with the appropriate member of leadership to address your experience and concerns? Thank you.
I visited FastMed 3 times. I've had varied experiences. Once was great, the provider listened to my concerns and history. On the second visit, the provider seemed to lack experience... I felt a bit like a case study. Seemed like a new graduate. I understand that we all start somewhere, but I need to have confidence in the person treating me. Third visit, I had the flu. I needed some relief and they were the closest urgent care. All 3 times, my wait was extremely long. That was terrible, especially with the flu. I ... read more
Business response:
Thank you for the wonderful feedback regarding your visit. We're glad we could be there for you when you needed urgent medical care. Your wait time is based upon the number of patients being treated before you and our triage (the degree of urgency based on the severity of the medical condition) of other patients. You're always welcome to check-in online or ask the front desk about CareCall next time you visit.
Place is a joke!!! Employees are rude and have no clue!!! Tried to send me to another building as soon as I got there.. don't explain paper work and expect you to jump through hoops when your in pain or hurt!!! Do not trust this place!!!!! You've been warned!!!
Business response:
We're very sorry to hear about your experience at FastMed, Mike. We strive to deliver quality medical care through our licensed, experienced healthcare providers. We'd like to get more information so our lead physician can look into this further. Will contact us at CustomerRelations@FastMed.com so we can connect you with the lead physician? Thank you.
If Possible I would give no stars... My wife and I woke our daughter up this morning and she had what looked like a tick attached behind her ear my wife took her to Fast med they didn't open until 5 minutes after the sign said they opened and then told my wife she had to take her to the pediatrician without even looking to see what was wrong.. What kind of Doctors or Nurses would do that especially to a child
Business response:
Robert, we're very sorry to have read your post about your experience at FastMed. We try to personally look into any issues when someone raises them. Will you email us at CustomerRelations@FastMed.com so we can put you in touch with a lead clinical provider to address your experience and concerns? Thank you.
An email address?...if you really were concerned, you would have picked up the phone and called the number on my file. That's how a GOOD business SHOULD run .
Business response:
A message from Jessica Pendola - Chief Administrative Officer & Chief Compliance Officer. I'm sorry to hear that you had a less than acceptable service experience at FastMed. We have a patient-focused culture, hire carefully to ensure we have people who fit into that culture, and provide tons of training to sharpen customer service skills at every level. Simply put, we take it very, very seriously. I'll be looking into your issue, but please don't hesitate to contact me if there's additional information you think would he... read more
I went to Fastmed in Garner, NC after incurring shoulder injury at work. As time passed it felt worse and hindered almost anything I did from driving to standing up straight, to sleeping. I believe an apprentice saw me who was nice and professional. He made me do movements with my shoulder, took x-rays, and the doctor then came in and touched my shoulder for about 2 seconds and left. I then was prescribed Motrin and a muscle relaxer. I gave the Motrin and muscle relaxer a shot for two days and still was in a lot of pa... read more
Business response:
Thank you for letting us know about this matter, Gavin, we strive to deliver quality and convenient care. Your feedback helps us take appropriate action to ensure a more positive patient experience in the future. Would you mind emailing CustomerRelations@FastMed.com so we can connect you with the appropriate member of leadership to address your experience and concerns? Thank you.
I was seen at the FastMed Urgent Care off NC 42 located in Garner N.C. When i first walked in the door there was a brunette associate sitting at the front desk texting away on her phone. She appeared to be on the job training. She was not giving any patients attention or her trainer. When I was seen by Saige C. PA. She was rude. I requested for specific labs. I asked her how long would it take for them to come back. She didn't know. She left the room to find out. When she returned I asked her if the labs were a separate bill... read more
These people are knuckleheads. I have a kidney transplant and the PA that I saw had no idea how that all worked total baboon. Then prescribed me antibiotics that were totally contra indicated for my situation. And to top it of 1 month later they just randomly charged my debit card an extra $15 for who knows what. Awful service idiot medical staff never even saw an MD there. DO NOT GO IN TO THIS PLACE. If you do your putting your health in the wrong hands.
Business response:
We're sorry to hear about your experience at FastMed, John. We strive to deliver quality medical care through our licensed, experienced healthcare providers. We'd like to get more information so our lead physician can look into this further. Will you contact us at CustomerRelations@FastMed.com? Thank you.
Im new to NC...need a new family dr so I Called in with several questions regarding whether their office could treat a chronic illness I have. They lady on the phone said they could absolutely treat me and was so sweet, answered all my questions and advised me to be seen at the urgent care for my needs since the family practice waiting time was two weeks and I couldn't wait that long. I took her advice, showed up. Saw a PA who took care of one problem but was very cold toward the other issue I needed to be seen for. I felt a... read more
Frequently asked questions about FastMed Urgent Care
How is FastMed Urgent Care rated?
FastMed Urgent Care has a 4.1 star rating with 1,265 reviews.
When is FastMed Urgent Care open?
FastMed Urgent Care is open now. It will close at 4:00 p.m.