This profile has been claimed by the business owner or representative.
Fibernow
- Telecommunications
- Coral Gables, FL
About this business
Location details
1360 S Dixie Hwy, Suite 200, Coral Gables, FL, 33146, United States
Get directions
Very informative and helpful IPTV orientation on June 28. Thank you
Business response:
Dear valued customer,We would like to express our sincere gratitude for your kind gesture of leaving us a glowing 5-star review! Your feedback is truly appreciated, and we are delighted to have earned your satisfaction.At Opticaltel, we value your business immensely and strive to provide exceptional service. Our team is committed to consistently surpassing your expectations in the days to come, ensuring your continued delight.Once again, thank you for choosing us as your trusted service provider. We look forward to serving y... read more
It was very informative and helpful.Thank you for your help J&F
Business response:
Dear valued customer,We would like to express our sincere gratitude for your kind gesture of leaving us a glowing 5-star review! Your feedback is truly appreciated, and we are delighted to have earned your satisfaction.At Opticaltel, we value your business immensely and strive to provide exceptional service. Our team is committed to consistently surpassing your expectations in the days to come, ensuring your continued delight.Once again, thank you for choosing us as your trusted service provider. We look forward to serving y... read more
We had an Opticaltel 101 Session for the residents in our association today. Residents were happy with the presentation and felt it was very informative!!!
Business response:
We are truly grateful for the wonderful review you left us. Your feedback means a lot to us, and we appreciate you taking the time to share your experience. We kindly ask that you spread the word about our services to your family and friends. ??Thank you once again for your support. Best regards, OpticalTel
As a committee member of my community we meet with an OpticalTel representative once a month; to discuss problems and on-going activity, which is working very well. Problems are addressed in a timely manner; yes some problems take longer to repair than others. An OpticalTel representative will also conduct web overview sessions on how to use and program the remote when ever we as a community ask; we usually do this twice a year. This type of support has created a very good working relationship; something we never had with ou... read more
Business response:
Dear ************** , We are truly grateful for the wonderful review you left us. Your feedback means a lot to us, and we appreciate you taking the time to share your experience. We kindly ask that you spread the word about our services to your family and friends. ??Thank you once again for your support. Best regards, OpticalTel
We have their fiber service - fantastic. Great, consistent speeds up and down. Good television programming. Excellent, friendly customer service. AAAAAA++++++++
Business response:
Dear valued customer,We would like to express our sincere gratitude for your kind gesture of leaving us a glowing 5-star review! Your feedback is truly appreciated, and we are delighted to have earned your satisfaction.At Opticaltel, we value your business immensely and strive to provide exceptional service. Our team is committed to consistently surpassing your expectations in the days to come, ensuring your continued delight.Once again, thank you for choosing us as your trusted service provider. We look forward to serving y... read more
I love opticaltel they are an amazing company, their broardband service is amazing
Business response:
Dear valued customer,We would like to express our sincere gratitude for your kind gesture of leaving us a glowing 5-star review! Your feedback is truly appreciated, and we are delighted to have earned your satisfaction.At Opticaltel, we value your business immensely and strive to provide exceptional service. Our team is committed to consistently surpassing your expectations in the days to come, ensuring your continued delight.Once again, thank you for choosing us as your trusted service provider. We look forward to serving y... read more
My experience with FiberNow was extremely disappointing. I was hired under the explicit promise of a 100% remote position, which was a major factor in accepting the job. However, on my very first day, I was unexpectedly told to go into the office. I tried to be flexible, but then by the third day, they informed me that I needed to travel to a physical location as well.This was completely different from what was promised during the hiring process. The lack of transparency and the sudden changes in expectations showed poor com... read more
Strongly do not recommend due to horrible customer service and lack of problem solving for login/password issue. My father initiated a call to OpticalTel 12/25 for log-in problems to Dish Anywhere. 2 weeks later, the issue still has not been resolved. I thought the problem might have been my 80 year old father poorly communicating with tech support, until me as a millennial stood in on a call today, where the agent sounded irritated from the start. The agent was aggressively unhelpful, repeating stock answers over and over t... read more
Business response:
Opticaltel pulls their video content via DISH network. Unfortunately, DISH had an issue with DISH Anywhere which is a complimentary service to access tv channels remotely. The customer was able to watch tv within his home via a DISH receiver. This was a DISH issue and only DISH could resolve. The issue has been resolved.We apologize having this caused an inconvenience and appreciate the customers patience.Thank you.
The worst company and customer service I have ever had to deal with. ***** goes out at least once a week. Tonight its been out for five hours. Two phone calls later lasting 1 1/2 hrs and its still not working. No one at tech support could help get me back on. Last call the guy couldnt help me so he just disconnected the call. Calls to Headquarters were a waste of time. They just dont care about the customer.
Business response:
We apologize for the inconvenience that the customer experienced. The customer called our Tech Support at approximately 6 p.m. on July 16th and unfortunately could not restore tv service. The receiver is a DISH network device and required a "hit" to the receiver directly from DISH. This is what was determined after our Tech Support trouble shot with the customer. It is our understanding that DISH sent a hit to the receiver this morning and the services are restored.Again we apologize for this interruption of service.Thank yo... read more
Frequently asked questions about Fibernow
How is Fibernow rated?
Fibernow has a 4 star rating with 1,856 reviews.
When is Fibernow open?
Fibernow is open now. It is open 24/7.