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Fibernow
- Telecommunications
- Coral Gables, FL
About this business
Location details
1360 S Dixie Hwy, Suite 200, Coral Gables, FL, 33146, United States
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On Tuesday 4/4/2023 our services went out. I have two babies under 2 in the house and now have no monitors and both my wife and myself work remote so internet is highly important to us. That day I called and the earliest for a person to come repair it was Friday the 7th. The guy came and said the fiber unfortunately has no light and someone else would have to come. Fast forward to now Friday the 14th we still dont even have an estimate date of the repair. They have the worst non caring customer representees and basically say... read more
If I could give 0 stars, I would. Shut off service without any warning or notice because they wanted an owner authorization form after living in the unit for over 8 months. I called daily for a week trying to get the situation resolved. The form was filled out and emailed to them. No one could seem to find the email. I sent it again. The person said they would call me back, they never did. Now it's been a week of no service. Finally got them to find the authorization form. He turned it back on in 2 seconds after another pers... read more
Business response:
This customer lives within an association that is going through an upgraded platform. Opticaltel requires an Owner Authorization of services as this customer is a tenant. With that said we did have an administrative error and this unit should not be charged for this initial installation. During a quality assurance review we noted such and reached out to the resident via email and phone. Unfortunately, the customer has yet to respond to our communication.Ticket Comments:Date Posted By Comment03/11/23 @ 10:56 AM Called custome... read more
Worse internet and customer service Always down. Pay dues through hoa and I am unable to get help.
Worst cable and internet service I have ever experienced. Our condo association here in *************** was scammed into signing a long term deal. Biggest mistake ever!The internet is horrible at best and customer service is well, not existent,
Im very upset with the service! My remote control power button stopped working. I called customer service to ask for a replacement and was told I have to pay $25 for a replacement! That is outrageous! The remote broke because of usage. I should be offered a replacement not charged for it. I already pay for the service.
Business response:
The company policy is to request a $25 replacement fee and provide a free prepaid shipping label for the remote control return. IF the remote control shows no signs of physical abuse/damage the $25 fee will be reimbursed.Please let us know if you have any further question.Thank you.
Cable and internet services are consistently unreliable at best. Internet drops intermittently but frequently, and you never can depend on whether the cable will be working, pixelated, have sound problems, recordings won't play, watch back feature unavailable - any host of problems. We are also in a bulk agreement, so there is absolutely no recourse for poor service and unmet expectations. They have zero obligation to improve since customers are bound by a bulk contract for a decade. Calling customer service results in incre... read more
Business response:
We truly apologize for the experience that you have expressed. When an association enters into a bulk agreement this allows each resident to get the best price for the best service.Unfortunately, it appears that you are not using our wireless mesh system but your own personal router. Opticaltel cannot guarantee IPTV service which provides cable service via the internet as we can only research up to the router. If you are using wifi and not a hard wired connection we cannot guarantee reliability or speed.We hope this informat... read more
My TV and internet have been out for more than 1 1/2 MONTHS. My community is on a bulk contract so I can't switch to someone else. They say they're understaffed and are doing the best they can. I ask for credit as they are not providing service, they say no you have a bulk contract.Anyone leaving them a good review is a plant. They are terrible. Don't make the same mistake our community made. Many, many are unhappy. Stay clear.
Business response:
It is my understanding that the service has been restored and credits were applied to this customer.We apologize for the interruption of service and look forward to restoring his confidence in Opticaltel.Thank you.
My internet has been down for two weeks because of the storm that hit Florida I have been calling every day for two weeks about this issue and all they tell me is that it's an maintenance issue but never tell me when maintenance will come out and fix it
Frequently asked questions about Fibernow
How is Fibernow rated?
Fibernow has a 4 star rating with 1,884 reviews.
When is Fibernow open?
Fibernow is open now. It is open 24/7.