Fibernow

Martha L 

on BBB

a year ago

Did NOT enjoy the sessionWas frustrated. Went too fast, could not hear the questions asked and follow-up answers were not sufficient. We could not see the tv visual, either. Please consider having 4-8 instructors assigned to tables in order to give one-to-one pointers to the attendees while the session is occurring. These instructors could roam around ensuring we were looking at the correct remote control feature being discussed. Also, consider training retired Kings Ridge Teachers to be instructors. They would reinforce the... read more

Michael O 

on BBB

a year ago

If I could give zero stars I definitely would. I returned a cable box for which I gave a $60 deposit on. This was done in April of 2023. They have received the cable box back but I've yet to receive a refund of my $60 deposit.I have called over 20 times and emailed numerous times. Most recently, Opticaltel sent me an email in November of 2023 stating they apologize and are working on getting me my money. I still have not received it.My next step is taking it to small claims court in order to get payment. Very frustrating bec... read more

Gary S 

on BBB

2 years ago

Horrible service. Been a customer since 2017 with promises of better service and no improvement. 

Alex C 

on BBB

2 years ago

It started with certain channels not getting any signal now its all channels. The internet service is atrociously slow and sometimes it just doesnt work at all. This is by far the worst Cable, Internet and Phone experience Ive ever had. Opticaltel is the worst company period. 

Tammy C 

on BBB

2 years ago

No internet service for days.. in 2023 a company has no answers for their residents as to why there was no internet for 5 whole days. Calling CS is pointless. Dont want their apology just want service that work. Unbelievable 

Armand L 

on BBB

2 years ago

We have not had tv signal since last Thursday ( 9/7) which is when I called - they set up an appointment for (9/12). When the tech came out he replaced the 'box' which plugs into an electrical outlet....the TV reception lasted a total of 4 1/2 hours and now the good of blue circle has started to rotate again....called again tonight (9/12) an explained the problem. After spending almost an hour on the phone the conclusion was another appointment - guess for when - 9/19. This is totally unacceptable. ************** 

Jason B 

on BBB

2 years ago

Well where do I start. Moved into the home , the owner authorization was given I paid my money for the install. They can Monday and said there was no fiber line to my house someone would have to come back this week and put the line in. Called Tuesday for an update and the excuse I get is we have to email the that department and wait for a response. Really? So here it is Friday and still no response. I have online classes I take and need the wifi. This company acts as if we wait in them and they really are very *** with custo... read more

Alvaro W 

on BBB

2 years ago

Their customer service is non-existent lack proper communication. If you run a business that will depend on this company services, youll truly regret it as when things dont work, they are not available to address the problem in a timely manner 

Paul K 

on BBB

2 years ago

This is just Bad!!! Bad product, bad service. Had tech at house on Friday to fix issues. Today is Tuesday and I have had to call twice for dropped internet and TV. If it wasn't so sad it would be funny. It's just a constant litany of issue after issue,after issue. If you are considering this company DON'T!!! I called customer service this morning (Tuesday) 7am. I am number 74 in the queue. PRETTY MUCH SAYS IT ALL!!