Fibernow

Alex C 

on BBB

a year ago

It started with certain channels not getting any signal now its all channels. The internet service is atrociously slow and sometimes it just doesnt work at all. This is by far the worst Cable, Internet and Phone experience Ive ever had. Opticaltel is the worst company period. 

Tammy C 

on BBB

a year ago

No internet service for days.. in 2023 a company has no answers for their residents as to why there was no internet for 5 whole days. Calling CS is pointless. Dont want their apology just want service that work. Unbelievable 

Armand L 

on BBB

2 years ago

We have not had tv signal since last Thursday ( 9/7) which is when I called - they set up an appointment for (9/12). When the tech came out he replaced the 'box' which plugs into an electrical outlet....the TV reception lasted a total of 4 1/2 hours and now the good of blue circle has started to rotate again....called again tonight (9/12) an explained the problem. After spending almost an hour on the phone the conclusion was another appointment - guess for when - 9/19. This is totally unacceptable. ************** 

Jason B 

on BBB

2 years ago

Well where do I start. Moved into the home , the owner authorization was given I paid my money for the install. They can Monday and said there was no fiber line to my house someone would have to come back this week and put the line in. Called Tuesday for an update and the excuse I get is we have to email the that department and wait for a response. Really? So here it is Friday and still no response. I have online classes I take and need the wifi. This company acts as if we wait in them and they really are very *** with custo... read more

Alvaro W 

on BBB

2 years ago

Their customer service is non-existent lack proper communication. If you run a business that will depend on this company services, youll truly regret it as when things dont work, they are not available to address the problem in a timely manner 

Paul K 

on BBB

2 years ago

This is just Bad!!! Bad product, bad service. Had tech at house on Friday to fix issues. Today is Tuesday and I have had to call twice for dropped internet and TV. If it wasn't so sad it would be funny. It's just a constant litany of issue after issue,after issue. If you are considering this company DON'T!!! I called customer service this morning (Tuesday) 7am. I am number 74 in the queue. PRETTY MUCH SAYS IT ALL!! 

Joseph C 

on BBB

2 years ago

On Tuesday 4/4/2023 our services went out. I have two babies under 2 in the house and now have no monitors and both my wife and myself work remote so internet is highly important to us. That day I called and the earliest for a person to come repair it was Friday the 7th. The guy came and said the fiber unfortunately has no light and someone else would have to come. Fast forward to now Friday the 14th we still dont even have an estimate date of the repair. They have the worst non caring customer representees and basically say... read more

Amaya K 

on BBB

2 years ago

If I could give 0 stars, I would. Shut off service without any warning or notice because they wanted an owner authorization form after living in the unit for over 8 months. I called daily for a week trying to get the situation resolved. The form was filled out and emailed to them. No one could seem to find the email. I sent it again. The person said they would call me back, they never did. Now it's been a week of no service. Finally got them to find the authorization form. He turned it back on in 2 seconds after another pers... read more

Maritza 

on BBB

2 years ago

Worse internet and customer service Always down. Pay dues through hoa and I am unable to get help.