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Fibernow
- Telecommunications
- Coral Gables, FL
About this business
Location details
1360 S Dixie Hwy, Suite 200, Coral Gables, FL, 33146, United States
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******** customer service. Internet is constantly down and they can never explain why, when it will be back on, etc. Yet they still charge HOAs and customers. Avoid at all cost.
My experience with FiberNow was extremely disappointing. I was hired under the explicit promise of a 100% remote position, which was a major factor in accepting the job. However, on my very first day, I was unexpectedly told to go into the office. I tried to be flexible, but then by the third day, they informed me that I needed to travel to a physical location as well.This was completely different from what was promised during the hiring process. The lack of transparency and the sudden changes in expectations showed poor com... read more
Strongly do not recommend due to horrible customer service and lack of problem solving for login/password issue. My father initiated a call to OpticalTel 12/25 for log-in problems to Dish Anywhere. 2 weeks later, the issue still has not been resolved. I thought the problem might have been my 80 year old father poorly communicating with tech support, until me as a millennial stood in on a call today, where the agent sounded irritated from the start. The agent was aggressively unhelpful, repeating stock answers over and over t... read more
Business response:
Opticaltel pulls their video content via DISH network. Unfortunately, DISH had an issue with DISH Anywhere which is a complimentary service to access tv channels remotely. The customer was able to watch tv within his home via a DISH receiver. This was a DISH issue and only DISH could resolve. The issue has been resolved.We apologize having this caused an inconvenience and appreciate the customers patience.Thank you.
The worst company and customer service I have ever had to deal with. ***** goes out at least once a week. Tonight its been out for five hours. Two phone calls later lasting 1 1/2 hrs and its still not working. No one at tech support could help get me back on. Last call the guy couldnt help me so he just disconnected the call. Calls to Headquarters were a waste of time. They just dont care about the customer.
Business response:
We apologize for the inconvenience that the customer experienced. The customer called our Tech Support at approximately 6 p.m. on July 16th and unfortunately could not restore tv service. The receiver is a DISH network device and required a "hit" to the receiver directly from DISH. This is what was determined after our Tech Support trouble shot with the customer. It is our understanding that DISH sent a hit to the receiver this morning and the services are restored.Again we apologize for this interruption of service.Thank yo... read more
Did NOT enjoy the sessionWas frustrated. Went too fast, could not hear the questions asked and follow-up answers were not sufficient. We could not see the tv visual, either. Please consider having 4-8 instructors assigned to tables in order to give one-to-one pointers to the attendees while the session is occurring. These instructors could roam around ensuring we were looking at the correct remote control feature being discussed. Also, consider training retired Kings Ridge Teachers to be instructors. They would reinforce the... read more
Business response:
We are very disappointed with this review as we have been presenting to this community using the same methods for approximately six years. If the resident(s) wishes to attend multiple presentations they may as there is no limit. To satisfy the large number of residents receiving our new services we did move the presentation location to a larger room to accommodate the anticipated higher number of attendees. At this time we are presenting once a week and we use a microphone. It is not conducive to have multiple instructors at... read more
If I could give zero stars I definitely would. I returned a cable box for which I gave a $60 deposit on. This was done in April of 2023. They have received the cable box back but I've yet to receive a refund of my $60 deposit.I have called over 20 times and emailed numerous times. Most recently, Opticaltel sent me an email in November of 2023 stating they apologize and are working on getting me my money. I still have not received it.My next step is taking it to small claims court in order to get payment. Very frustrating bec... read more
Horrible service. Been a customer since 2017 with promises of better service and no improvement.
It started with certain channels not getting any signal now its all channels. The internet service is atrociously slow and sometimes it just doesnt work at all. This is by far the worst Cable, Internet and Phone experience Ive ever had. Opticaltel is the worst company period.
Business response:
We need a property address to investigate this review. We do not have this email or name registered as an Opticaltel customer.Thank you.
No internet service for days.. in 2023 a company has no answers for their residents as to why there was no internet for 5 whole days. Calling CS is pointless. Dont want their apology just want service that work. Unbelievable
Business response:
Our apologies as we cannot find an account under the name of ********************* or with the email address noted. Can you please provide a service address? Thank you.
Frequently asked questions about Fibernow
How is Fibernow rated?
Fibernow has a 4 star rating with 1,777 reviews.
When is Fibernow open?
Fibernow is open now. It is open 24/7.