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FiRE + iCE Boston
- Boston, MA
About this business
Location details
205 Berkeley Street, Boston, MA, 02116, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 4:00 p.m. to 9:00 p.m. | |
| Tue | 4:00 p.m. to 9:00 p.m. | |
| Wed | 12:00 p.m. to 9:00 p.m. | |
| Thu | 12:00 p.m. to 9:00 p.m. | |
| Fri | 12:00 p.m. to 10:00 p.m. | |
| Sat | 11:00 a.m. to 10:00 p.m. | |
| Sun | 11:00 a.m. to 9:00 p.m. |
I specifically stated in my reservation that I wanted the waitstaff to sing happy birthday to my husband Matt. I told the waiter (Fernando) when we got there that it was his birthday. He later came over and asked my husbands name and wrote it down. We waited about 20-30 minutes for the waiter to bring our check and never did they come to sing happy birthday to my husband. It was really disappointing. Fernando was really nice but not very attentive. We had a party of 14 so we asked to split the check and there seemed to be a ... read more
Business response:
Thank you for taking the time to share your experience at FiRE+iCE Boston, Kristina. We apologize that your night was not up to our usual standards and we are sorry we missed an opportunity to make your husband's birthday special. We will certainly pass along your feedback regarding Fernando’s attentiveness as well as the split check process confusion other guests experienced. Though every situation is unique, we do understand the need for prompt requests and follow-through.
Lovely evening at Fire and Ice. Food was great. Loved the overall choices of the food and different sauces. Great atmosphere.
Great concept, chefs are very kind and do an excellent job on making/grilling the food!
Business response:
Thank you for your awesome review of FiRE+iCE Boston! We appreciate you taking the time to understand and experience our unique DIY dining concept. It truly sounds like you enjoyed it, with a special shout out to our excellent chefs who make all the creations come to life - we'll be sure to pass your kind words onto them. Thank you again for choosing FiRE+iCE and we hope that when you're back in town, you can visit us and our talented chefs once more!
It was good. The staff were all very friendly, polite, and attentive. The atmosphere could have been a bit nicer and the food options could have been a bit wider, but generally it was a fun, unique experience. It was a good value and an enjoyable time.
Business response:
Thank you for your visit to our FiRE+iCE in Boston! It is so wonderful to hear that the staff were friendly, polite, and attentive. Our team strives to make each visit unique and enjoyable, and we are glad to hear you enjoyed your time here. We appreciate your feedback on the atmosphere and food options, and will take this into consideration when looking for ways to create a memorable experience with us. Thank you for choosing FiRE+iCE; we hope to welcome you back soon!
It was ok. A nice change to other restaurants. Would be nice to have option to fry so u can get fries and tenders without having to but a la carte.
Business response:
Thank you for taking the time to review your experience at FiRE+iCE Boston. We appreciate your feedback and thank you for giving us a try! We are glad to know that we provided a nice change to other restaurants. We always strive to improve our menu offerings and updates in order to meet the needs of our customers, so we take notes of all suggestions. Regarding your request for an option to fry, I will make sure this suggestion is passed along.
Great, fun place to have a night out! Food is great, super friendly staff. A unique dining experience that is extremely hard to find elsewhere! Where else can you find American, Italian, Mexican, Asian, and seafood all in one place & eat it all in one night?!
Business response:
Hi Jill, thank you for the glowing review of your experience with us at FiRE+iCE. We are very happy to hear that you enjoyed our unique dining experience! We strive to create a fun atmosphere and ensure our guests have an enjoyable night out, and hearing that we have successfully achieved this goal means so much to us. It's thanks to fantastic staff members like our servers that we are able to create memorable moments with all of our guests.
Excellent experience and atmosphere. Would recommend
Business response:
Thank you, Susan!
Wait staff was great! Chefs were not so great and they openly mocked me while getting my food cooked. Food was good
Business response:
Thank you for dining with us, Rocko. We're so happy you enjoyed your meal and service from your waitstaff. Our mission is to ensure our guests have an excellent time and we do not take kindly to any violation of that policy. We'll be sure to address these concerns with our team immediately so that this experience is not repeated. Thank you for bringing it to our attention.
It was fun, price was reasonable and the kids loved it. Food was good,
Business response:
Thanks for the review, James! We appreciate you and your family visiting and are so happy to know the kids enjoyed getting in on the fun. Hope to see you around the grill again soon!
Frequently asked questions about FiRE + iCE Boston
How is FiRE + iCE Boston rated?
FiRE + iCE Boston has a 4.1 star rating with 8,461 reviews.
When is FiRE + iCE Boston open?
FiRE + iCE Boston is closed now. It will open at 12:00 p.m.