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FiRE + iCE Boston
- Boston, MA
About this business
Location details
205 Berkeley Street, Boston, MA, 02116, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 4:00 p.m. to 9:00 p.m. | |
| Tue | 4:00 p.m. to 9:00 p.m. | |
| Wed | 12:00 p.m. to 9:00 p.m. | |
| Thu | 12:00 p.m. to 9:00 p.m. | |
| Fri | 12:00 p.m. to 10:00 p.m. | |
| Sat | 11:00 a.m. to 10:00 p.m. | |
| Sun | 11:00 a.m. to 9:00 p.m. |
We went to Fire & ice years ago at the Cambridge location and remember it being wonderful. This experience was mediocre at best and we would likely not return.
Business response:
Thanks for dropping by, Erika. We're sorry to hear that your visit to FiRE+iCE wasn't as wonderful as you had remembered. We take customer feedback very seriously here and take great pride in trying to ensure every guest has a wonderful experience with us every time they come by so we appreciate you taking the time to let us know how we can improve!
This place was just great all in all! Yes it is $25 a person but it’s a all you can eat so that $25 a person is worth it! They have all types of food, from pasta, steak tips, rice, seafood, and a lot of vegetables! And don’t forget about the sauces! This place was truly amazing, for our reservation we we’re celebrating a friends birthday, and how they celebrate the birthday was truly amazing, they get everyone’s attention and just start singing happy birthday!! The food was great our service was great could’ve been better to... read more
Business response:
Thank you so much for your review of your experience at FiRE+iCE and happy belated birthday wishes to your friend! We are thrilled to know you enjoyed all of our different options from the various proteins, pastas, and sauces to choose from. We take a lot of pride in creating the perfect atmosphere for celebrations and getting everyone involved when it’s someone’s special day. We are glad that we were able to make such an impression!
Good place once you figure it out. Took 5 min to navigate a plan on how and what to get.
Business response:
Thank you for taking the time to review your experience at FiRE+iCE, Matt! We appreciate your feedback on it taking a few minutes to figure out how to order your food. We apologize for any confusion experienced. We value all customer feedback, so thank you again for taking the time to leave us with your thoughts - they are appreciated! We hope you have an opportunity to return soon with a better experience overall.
Very unique and cool. My teen loved it! Lots of food choices, and watching the team grill everything is fun. The $5 Mango Mai Tai was terrific. But it was quite loud, and our service was not great — had to ask three times for more water. It was quite busy (which also impacted the noise level) but that felt a little much.
Business response:
Thanks for choosing FiRE+iCE, MamaCat! We are delighted to hear your teen enjoyed their visit and that your Mango Mai Tai was a hit.We're sorry our level of service wasn't up to your expectations. It sounds like it was indeed quite busy during your visit, which can lead to overwhelming noise levels and longer waits when getting the attention of staff. Rest assured we take all feedback seriously and are looking into ways to keep high-traffic times from affecting customer service and satisfaction.
Food was excellent! Atmosphere was excellent! We visited with our young children, this is a great place for all ages!
Business response:
Thank you so much for your glowing review of FiRE+iCE, Eric! We are so glad to see that our atmosphere and food were met with approval, especially with your young children in tow. It is our mission to create a safe, entertaining dining experience for all ages and it is great to know we have achieved that. We hope you will visit us again soon!
This place was just great all in all! Yes it is $25 a person but it’s a all you can eat so that $25 a person is worth it! They have all types of food, from pasta, steak tips, rice, seafood, and a lot of vegetables! And don’t forget about the sauces! This place was truly amazing, for our reservation we we’re celebrating a friends birthday, and how they celebrate the birthday was truly amazing, they get everyone’s attention and just start singing happy birthday!! The food was great our service was great could’ve been better to... read more
Business response:
Thank you so much for your review of your experience at FiRE+iCE and happy belated birthday wishes to your friend! We are thrilled to know you enjoyed all of our different options from the various proteins, pastas, and sauces to choose from. We take a lot of pride in creating the perfect atmosphere for celebrations and getting everyone involved when it’s someone’s special day. We are glad that we were able to make such an impression!
Fire + Ice does not disappoint. There are so many options to choose from for grilling I only wish my appetite was bigger. The food was amazing.
Business response:
Thank you so much for your review, Kristen! We appreciate your 5-star rating and your enthusiasm for our variety of options. Our mission is to offer a unique culinary experience and it sounds like yours was just that. Delightful! We at FiRE+iCE strive to give guests the best possible experience, from a wide selection of grilling possibilities to our attentive staff providing exceptional service. It's great to hear that we've exceeded your expectations! We hope to see you again soon.
Had a great time. Minor issue, our server mistakenly charged us for 6 people instead of 5 and we’re still waiting for a correction to reflect in our bank account
Business response:
Thanks for dining with us, Theresa! We appreciate your understanding of the error and it's reconciliation. We hope that this has not deterred you from returning in the future and hope to see you around the grill again soon.
The food was just ok. The chicken, steak and shrimp were over cooked and tough. The atmosphere and wait staff were great.
Business response:
Thank you for your feedback, MichelleC. We're so glad to hear that you enjoyed the atmosphere and wait staff at FiRE+iCE, and apologize if you found the food to not be up to our usual standards. Our grill cooks take pride in preparing each and every dish with care, and we will be sure to learn from your feedback. We hope that this has not deterred you from returning in the future and hope to see you around the grill again soon.
Frequently asked questions about FiRE + iCE Boston
How is FiRE + iCE Boston rated?
FiRE + iCE Boston has a 4.1 star rating with 8,461 reviews.
When is FiRE + iCE Boston open?
FiRE + iCE Boston is closed now. It will open at 12:00 p.m.