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Foot Solutions Encinitas
- Shoe Stores
- Encinitas, CA
About this business
Location details
1347 Encinitas Blvd, Encinitas, CA, 92024, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 5:00 p.m. | |
| Tue | 10:00 a.m. to 5:00 p.m. | |
| Wed | 10:00 a.m. to 5:00 p.m. | |
| Thu | 10:00 a.m. to 5:00 p.m. | |
| Fri | 10:00 a.m. to 5:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Had a horrible experience at the store when having a prescription taken them for new orthotics I made it very clear to the woman that took care of me that the orthotics had to fit in my current shoes that I could not possibly afford to buy all new shoes both work casual and work out they made the orthotics they did not fit at all they offered to change the shape and shave them but then they would not do what the doctor prescribed them to do I asked for a refund they would not the owner got very aggressive with me and threate... read more
Business response:
We are so sorry that you feel you had a bad experience in our store. However, I am the owner of the store and what we care most about is the satisfaction of our customers as you can tell from our reviews and rating. As for shaving and fitting orthotics into the shoes, that is a requirement most of the time with custom orthotics. Orthotics have functional parts such as the arch or metatarsal support but also non functional parts for additional comfort, such as the front part that fits under your toes. Modifications for fitti... read more
Tried three time and could not find the right fit very disappointing. Don't waste your money. Get real orthotics made to get your feet.
2 stars is because of great choice of shoes. Interesting that the store comments only on good reviews. So no comment on: - no returns or (if tried at home only) 5 % charge for credit cards; - not even store credit. I would like to add that they are hiding their prices: I had to ask and wait until the lady checked her records. $$$ shoes and flee market approach. I am glad that less than 1 mile there is a great store near Trader Joe's where I am shopping for 3 years.The shoes is also expensive, but it is a very nice civil bus... read more
Big con job. Buy the inserts at Walmart for lot less money. No cash refunds but a store credit only, and the store has very little merchandise.
Business response:
Very sorry that we could not make you happy Nancy. The inserts we sell are not sold at Walmart, and we make custom orthotics. We usually do not take back over the counter inserts once they are used but we always try to find a solution if the customer is willing to work with us. There is also the option of applying the money spent on ready made orthotics towards custom made ones within 30 days. Although our store is not very large we carry over 30 brands so I am sure we can find a way to redeem ourselves should you be kind en... read more
I went to Foot Solutions to try to find some comfortable walking shoes for an upcoming trip. It was not all bad but overall I was not happy and am unlikely to go back there. Here are the pros and cons: The pros: 1) The salesman spent a lot of time with me and seemed knowledgeable about foot problems and shoes. He seemed eager to help me find something that would work. I appreciated his patience and the time that he spent. 2) They have some very comfortable shoes in the store that I haven't seen elsewhere. The cons: 1)... read more
The salesman here oversold his ability to help me choose the right solution for my foot pain. After spending $300 there for shoes in which I couldn't walk without pain, I went to a real orthopedic specialist and had to get customized orthotics. (by the way, these were way less than Foot Solutions tried to sell). Foot Solutions would not take the shoes back, even though I had planned to get different walking shoes with the credit.
I have previously bought two pairs of shoes for myself and one for my fiancee at this store. I have always found the service to be exceptional and I have recommended your store to many other customers. Sadly, I will never do so again after my experience today. I went into the store and there was one sales person helping a couple as another couple sat waiting; another woman was walking around trying some shoes on. I sat for awhile as the couple being helped tried on various shoes and asked various questions. Eventually, over... read more
Terrible customer service. I went in there to find comfortable shoes for traveling. There were two workers in there chatting away each with a customer. One said he'd be with me shortly but after 15 minutes without even offering to get me a pair of the 3 shoes I had picked out I left of frustration. It's a small store and clearly myself and the person I was with were waiting for their help and being very polite but we were ignored. It would have taken two minutes to atleast get us started before returning to the other custome... read more
Business response:
We appreciate your genuine feedback. In this fast paced economy, it is rare to find the type of one-on-one full service environment we provide. In many cases, you may see a sales associate for a few brief moments as they bounce from patron to patron. We carry a specialized category of footwear and address foot issues with a body of knowledge that requires full attention that you will likely not find elsewhere. We apologize we were not able to service you on your last visit. We assure you however, that if given the opportunit... read more
Frequently asked questions about Foot Solutions Encinitas
How is Foot Solutions Encinitas rated?
Foot Solutions Encinitas has a 4.8 star rating with 257 reviews.
When is Foot Solutions Encinitas open?
Foot Solutions Encinitas is closed now. It will open tomorrow at 10:00 a.m.