Foot Solutions Phoenix

4.9

Shoe Stores
Phoenix, AZ

About this business

Retail Shoe Stores

Location details

2340 W Bell Rd, #112, Phoenix, AZ, 85023, United States

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Weekday	Schedule	Status
Mon	9:00 a.m. to 5:00 p.m.
Tue	9:00 a.m. to 5:00 p.m.
Wed	9:00 a.m. to 5:00 p.m.
Thu	9:00 a.m. to 5:00 p.m.
Fri	9:00 a.m. to 5:00 p.m.
Sat	9:00 a.m. to 4:00 p.m.
Sun	Closed

4.9312 reviews

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Itas F.

13 years ago

Attentive, humane attention. My son's knees were hurting him something awful. He listened carefully to his symptoms, observed him walking, and found the perfect solution shoes. Thanks!

Marian R.

6 years ago

I went to look at some shoes for my problem feet and Matt recommended his orthotics. I had no luck finding comfortable custom orthotics so I told him I didn't think so and he assured me they had a satisfaction guarantee and he would adjust them so they would work for me. Several weeks later and 4 adjustments to the orthotics and they still were neither comfortable or able to keep my foot from sliding to the front of shoes (my toes were hitting the end) and he told me these orthotics would keep my foot in the proper position... read more

Business response:

I am so sorry that we were not able to provide you relief with our custom inserts. Because we produce anywhere from 200-300 per year with a 98% success rate, we are confident in the product and expertise we provide. In the case of the satisfaction guarantee, it is only 1 page and explained to the customer upon purchase. We have them sign so that there is full agreement and understanding. The second form mentioned is the break-in period instructions, pick-up and followup appointment form that is given to the customer upon del... read more

Monica S.

10 years ago

A few years ago I buyed few shoes and it was very good shoes but I went two weeks ago purchased pair shoes for work and as soon I try the shoes to go to work shoe was not comfortable at all I took it back but the lady said I will fix the problem guess what after she fixed still same not better, I know for sure never shop in any of foot sloution no more, you think to pay high price is going to be good but not anymore .

Business response:

I am always sad when a product purchased from my store doesn't work. In this case the customer returned and we did our best to find a solution to the shoes not feeling comfortable. The customer left the store and we felt that the solution made the difference. Since the customer didn't return after that we were not aware there was still a problem with the shoes. As shoe fitters we spend alot of time asking questions and trying to discover the right shoe for the right feet based on the persons feet and their specific activity.... read more

Iron G.

12 years ago

Showed up about 4:30pm on Saturday after getting off work...they close at 5pm. Was made very clear that I was going to put $145 towards a pair of boots they didn't even have in stock (and wait 7-10 days for delivery...are they coming from Russia?) or they just were not going to deal with me. Then I get the explanation of custom orthos and how it can take weeks to get accustomed to them...sorry, but the idea that pain equals solution and healing is archaic and lame. I'll spend my money somewhere that my comfort comes before ... read more

Business response:

Many of the shoes we buy come directly from our manufacturers because some do not have warehouses in the USA. We do order shoes from Germany and New Zealand. When we place special orders we do our best to get the shoe in a timely manner. With regards to the custom inserts, it may take up to a few weeks to get use to them since we are supporting the arch and redistributing weight. Each body is different and will get accustomed to the inserts at a different rate. We ask the customer to do a followup appointment after 2 weeks ... read more