Fox Rent A Car

Sarah C 

on BBB

5 years ago

The customer service at the San Diego airport location was terrible. I pre-paid for a vehicle went to pick up our rental but since it was just a minute before closing they refused to help me and said there was nothing they could do. It was midnight and I was traveling alone with my 3 kids, 1 was an infant. I tried to explain I had a prepaid vehicle set for pick up at 1130p and all she told me that no one was there to help and I had to leave. She walked right up to me (without a mask when there was sign saying masks were req... read more

Elizabeth M 

on BBB

5 years ago

Called customer service because my charge was a totally different from what I was told said out the $241.31 I would get the deposit of $150 Back which I haven't... not only did they take out extra fees but when speaking to customer service "Jeff " was really rude I had asked him to explain why the fees. when I told different and he couldn't even do that and hung up on me.. this is the 1st time renting a vehicle and I wouldn't ever go through Fox again since they have so many hidden fees and the rudest people not only through... read more

MAX S 

on BBB

5 years ago

I have been renting cars for over 20 years. I have rented from Alamo, Hertz, Enterprise, Avis and the like. FOX A CAR IS THE WORST! I arrived at the counter to get my car, and $17 a day became $50 a day. Okay, i guess they must have extra cleaning fees and some BS fees, the mans gotta make money yes? Well,,,,,The car i was promised (ford explorer or gmc) was not available to i was given a beat up 2018 Toyota Suv. Out of 9 cars, all the same 2018 Toyota models, were dented, scratched, beat up and filthy inside and out. I was ... read more

Danielle K 

on BBB

5 years ago

If I could give a zero. I would!!! BEWARE THEY WILL TRY TO SELL YOU TOLL PACKAGE. WHEN YOU SAY YOU WILL PASS *** pay your own tolls. . IN THE MAIL. 2 WEEKS AFTER YOUR TRIP YOU WILL RECEIVE A BILL. "With absolutely no proof / tickets/ pictures. Proving their statement. JUST THIER WORD AND A LETTER. THEY WILL TRY TO SAY YOU OWE 80 dollars to them. FOR 5 dollars in tolls. PROVIDING NO PROOF OF TOLL VIOLATION. THEY ARE A SKETCHY COMPANY. NOT ONLY THIS PROBLEM. WHEN WE GOT THERE. WE HAD TO WAIT IN LINE FOR Exactly 40:minutes. WIT... read more

Darko V 

on BBB

5 years ago

Rental car booked as prepaid in order to save cost ~$30. Then attempted to change the date for one day after the original date. General support could not do anything in terms of modifying the original contract. The car also will be lost if not picked up in 12 hours period. Attempted to call billing and was on hold for two hours twice. After two hours automated voice stated that the business is closed now. To make long story short I feel they took my money, they deliberately answer calls as slow as possible, they have very ri... read more

Christin O 

on BBB

5 years ago

After reading reviews, I am thinking what happened to me is standard practice. 1. Picked up vehicle in Las Vegas and the vehicle reeked of pot. 3 teenage girls with my friend and I for a company event and was embarrassed each time at valet. 2. Returned the vehicle FULL after topping it off with $28 worth of gas that was used to drive 40 miles in the car. Clean, no issues, just as we received it. 3. Asked for a receipt from the attendant and he said it would be emailed to me right away. I received in 45 minutes when I was che... read more

Marciano B 

on BBB

5 years ago

I went to the FOX Rent a Car counter near LAX to transact my reservation. I dealt with a guy named ANAND whom I informed that I did not need Loss Damage Waiver Insurance coverage as my own vehicle policy covers rental and in addition I purchased a third party policy at half of FOX's price. I emphatically declined insurance a second time. He distracted me by asking me how he could unionize FOX Rent A Car. He worked up the policy and included LDW coverage regardless of my request not to include any insurance coverage. I rushed... read more

Dave S 

on BBB

5 years ago

On 11MAR20 my family and I rented a car from the Orlando Fox Rent a car location. Our agent Bernard of course told us about the added insurance we could get which would cover us in an accident whether it was our fault or not, this of course being the Loss Damage Waiver or LDW. I along with my wife asked him again that this covers us if we get in an accident whether it was our fault or not and he responded yes. Well low and behold while we are at a mall, someone backed into the car and caused damage. We informed the company a... read more

Athanasia G 

on BBB

5 years ago

I am not happy at all with this company! I booked a reservation online and they took my payment and a 500 hold. I went to the location in fort myers fl and the manager canceled my reservation and said i will be refunded. My money was never refunded, but my reservation is canceled !! I have tried several times to contact Fox rent a cR and each time I have been on hold for over 1.5 hours and that was 3 times. It is ridiculous! I also sent them an email / chat with the issue and have not received a reply. This is HORRIBLE custo... read more