Fox Rent A Car

John C 

on BBB

2 years ago

Rented a car with a reservation...upon arrival in Ft.Meyers Fl at an offsite location (approx. 8pm) the 5 day charge was approx. $250.00-they told me there was a $650.00 deposit NOT DISCLOSED prior-my credit card didn t have that amount available they wouldn t accept cash nor let me use a debit card NOT DISCLOSED prior... there is more but...they basically left me stranded without a car 15 minutes from the airport with no offer to get me back to the airport at 8pm on a saturday night...the office personnel were/are disgustin... read more

Olivia L 

on BBB

2 years ago

Agreed with the comment below, absolutely a scam of a company and extremely unethical. If negative stars were possible, this company would be receiving them. We rented a dirty, beat up car from them and purchased two insurances. My boyfriend dropped the rental car keys into a lake, which granted was his fault. The company refuses to help us for 2 days, so we were stranded. After 3 days of arguing and begging they finally came to get the car at a considerable cost to us. Two months later, with no previous bills or writing the... read more

David E 

on BBB

2 years ago

I booked Fox Rent A Car through Priceline. Fox deceptively states that they are a "short shuttle ride" from LAX. They are actually over an hour away. I am currently in the military overseas and moving back to the U.S. with two small children, two dogs, and associated luggage. Waiting for and putting my family in a shuttle to a location an hour away is simply not feasible after a 24 hour trip from Japan. Unfortunately due to the zero cancellation policy there is nothing I can do about it. 

Dennis W 

on BBB

2 years ago

We did online search and Priceline gave us a quote and reservation for a Hyundai Santa Fe from 10/18/2022 until 10/28/2022. Confirmation FFX02EB75F. Paid 491.97 plus 104.00 for insurance coverage Arrived at Fox with our confirmation and the clerk informed us they don't honor Priceline and proceeded to tell us we had to pay 424.55 in order to rent vehicle It's called bait and switch. Have Priceline market for you then charge more when customer arrives and has no recourse. Definitely not a happy customer and will definitely d... read more

Sandy L L 

on BBB

2 years ago

After they made mistake after mistake and most horrible customer service they said I made a scene and put me on a do not rent list. These people are absolutely ridiculous after giving such poor service and they won't take you off if a manager said it. So incredibly unprofessional and unreasonable and instead of improving CU as the problem. Wow! 

Jason B 

on BBB

2 years ago

I was not told the location was not 24 hours - when I arrived at 3am to drop off the car I found the location closed and there was no airport shuttle. I needed to scramble to find a lyft to get to the airport. In my haste, I left my camera bag in the car and locked it in the car. I have been emailing and calling for 4 days now. I spoke to the billing department, and they told me they can email the location again, but when I asked what we would do if the location didn't respond? "We'll email them again." This is over $6k in c... read more

Mitchell P 

on BBB

2 years ago

Have a pre-paid reservation for Early December out of Ft. Myers Florida. I called to cancel, as we all know that area was blown away by Hurricane Ian. I was told their policy as stated on their agreement stands and no Refund will be given regardless of the city being without power and UN-passable *** unlivable. I will not be able to use the scheduled rental as my Resort is closed and the city is too damaged. When I explained to them they insisted I can only get a "Store credit" and a $50 charge. I feel the circumstances dema... read more

Sara B 

on BBB

2 years ago

We reserved a car for late October in early September. Our plans have had to change so my husband called to cancel. He was told it was non refundable!!!!! He reserved over the phone and was NEVER told it would be non refundable, and when the confirmation was sent, NOWHERE in the confirmation is there ANYTHING about it being non refundable. While he was on the phone with Fox, the man sent over a different confirmation that all of a sudden included the non refund policy. They accept zero responsibility for the fact that we wer... read more

Andrea M 

on BBB

2 years ago

Don't do it! This company is an absolute scam. I reserved a van through Booking.com and when I arrived in Burbank to pick up the vehicle, they didn't have it. Trying to get my money back has been a nightmare and I am still unsure if I will be refunded for the vehicle I rented but never received. Don't waste your time or money. Go to a reputable company.