Fox Rent A Car

Chenyu M 

on BBB

3 years ago

I rented a car and unfortunately, I was rear-ended the day I got it. I call the towing company and asked to return the car to Fox Rent a Car. In the meantime, I called the fox and asked them to give me a refund or sent me a new car. However, They did not send me the new car and charge the full amount of my reservation. I tried to call them many times, but always say my issues beyond their authority as customer service and provided my with other phone number and email address. However in fact, the email and phone number they ... read more

Charles C 

on BBB

3 years ago

I was asked a little over 100 for a compact sedan for 1 day. With 150 deposit. They are trying to say that the navigation was missing. There was no navigation only Android auto screen which was there bc I had my phone plugged into it to listen to my GPS to navigate. They are charging me over 500$. 

Amelia H 

on BBB

3 years ago

When you show up to pick up the car they require you to have a physical credit card to pay hundreds of extra dollars that they do not disclose when booking online. They won't even take a debit card to pay the money with a credit card on file. Ridiculous policy that left us stranded. 

Ashlie R 

on BBB

3 years ago

0 stars Worst experience ever. Customer service is non existent. When you try to call them, it is just a carousel of automated choices. I was told it was required to buy their liability insurance and that turned out to be a lie. Called "billing department" they said I had to talk to the general manager from the location that opened at 5 AM. I showed up at 5 AM and they were not open yet. Now I can't talk to anyone about it. DO NOT RENT FROM THEM. Now Fox can generate an automated response and not actually help me...you may r... read more

JE H 

on BBB

3 years ago

I rented a car at the Phoenix Airport. The clerk who handled my rental not only lied about gas prices to convince us to do the pre-paid fuel, she never mentioned taxes and fees. She stated the fuel was $5.43/gallon (when Phoenix prices were over $6 - mind you NO WHERE in the State of Arizona is fuel over $6 a gallon..) come to find out it's $5.43/gallon PLUS TAXES AND FEES. When you go to a gas station and the sign says $5.43 do you pay $5.43? Yes. Do you pay taxes and fees which were never disclosed? Nope. ALSO she stated ... read more

Krystal K 

on BBB

4 years ago

We thought (like most would think) that the rental car could just be overnight dropped off and we could shuttle to the airport. One of the family members in our party had a spider sense that we should touch base to make sure they had a shuttle service (since we, like reasonable people wanted to get there a couple hours early. The call line says that we can either drop the car off before 12pm tonight. Or at 5AM. Our flight leaves at 5:10. Our next flight out is at 10:55. Priceline said they were open 24-hours a day. And we ca... read more

Jeffrey G 

on BBB

4 years ago

Do not rent from Fox Rental Car. Initially quoted about $260 for a 5 day trip. Was billed $616 after was all said and done. Was given the impression that I was opting out of insurance when I was just opting for the lowest rate they offered. Charge you $12.00 a day to have the ability to use a toll pass. Customer service's answer to the issue was that I signed off on the contract and I was responsible. National average for one week for a car rental is around $460. Fox is supposed to be one of the cheaper options. Hidden fees ... read more

Kyle M 

on BBB

4 years ago

Predatory practices. While I made a mistake not reading the terms, the fact that I canceled a reservation within 2 hours after I made one and I can't get a refund is insane. They even claimed to have a "Fox Guarantee" when I made the reservation that would allow individuals to get their money back if they have to cancel a reservation for any reason. Sadly, if you pre-paid, individuals can only reach out via email in order to receive a credit rather than a refund. Even more frustrating, I can't get it the refund now, as I did... read more

Tiffany B 

on BBB

4 years ago

This company is a joke. They swindle people and I am never renting from them again. They claim to be a cheaper rental company. Does a $103 dollars a day for a small eco car sound cheap? I brought them back the car with a half a tank of gas which was what pre paid for and they charged me again. They also have a hidden fee that they don't tell you which they told me was an airport fee. They tell you about it after you are charged you $50. NEVER RENT FROM THIS COMPANY!!!!! I give them NEGATIVE FIVE STARS even though I must clic... read more