Fox Rent A Car

Eric M 

on BBB

2 years ago

WORST RENTAL EVER!!! My wife and I took my daughter to Denver and we rented a car from Fox. We picked up the car on day 1 of 6 and it was stolen from the "secured" parking lot under the hotel that cost $45 a day that night. Upon noticing the next morning the car was gone we called Fox. You can only reach the customer service number and they will not allow you to contact the store nor can they if you have any issues. They send an email to the store and you have to wait until they call you back. We call everyday while we were ... read more

Donna D 

on BBB

2 years ago

I inadvertently booked a prepaid car reservation with Fox through aarp-Expedia. When I realized it was a prepaid I immediately within 10 min tried to cancel. When I reached Fox they said to contact the third party I booked through. The third party tried to reach them while I was on hold for about 30 min. Then I was told to try back again . Three times the third party I booked through tried to reach Fox and by the time they did it was well over six hours later. I am certain Fox rental could have cancelled within 10 to 30 minu... read more

Michele E 

on BBB

2 years ago

Rented a car at the Tampa airport and was "offered" the toll package. Declined because I wasn't going to really be on the toll roads. Then got a bill for $6.00 worth of tolls and $75.00 administrative fee! I was completely in shock over the fee. No one mentioned this to me. So be aware of this company and all the additional fees. Will not recommend or rent from them again! 

Benjamin B 

on BBB

2 years ago

I rented from the fox San ****,CA location. Returned the car with a full tank of gas, but the check in attendant wrote it up as an empty tank and I was charged $106. When I disputed the charge, and showed that I filled the tank the day before I left, and topped it off near the airport using the same credit card I rented the car with, they still refused to credit me the $106. Blatant disregard and fraud on the part of Fox rental car. 

Jeff M 

on BBB

2 years ago

Fox Rental was dishonest with me from the beginning. I rented a mid-size Auto from Fox in San Diego, for 10 days. When I got to Fox's service counter, they told me that they could not accept my Credit Cards (not VISA or Mastercard). While the reason was vague, it seemed to be because the Cards are Credit and Debit Cards?? I offered my American Express and it was refused too, with no explanation. Finally I offered to pay cash, but this was not acceptable either. But the Fox Rep told me "not to worry, this happens to people al... read more

Mark F 

on BBB

2 years ago

My flight was cancelled on my way to Orlando, Fox rental said my reservation was good till 8 that evening, I was able to get a flight the next day, they stated that they could not hold reservation, then they said they would see if anything was available, which they said nothing available, but the car I had reserved was there, blows my mind that the do not accommodate for canceled or delayed flights, which is very common thing these days. beware of Fox rental cars, not at all helpful. 

Roni C 

on BBB

2 years ago

Last year I rented a car from Fox in Miami. I was so happy with that experience that I rent from Fox for this trip, too. Never again! You can thank "Tanya" in Fort Myers. She is an unpleasant and dishonest woman. It's possible she didn't actually lie. She may have said, "WE can BUY gas for much less than any you'll find". But I understood, "We'll charge you less for gas than anyone else". Since I'd come straight from the airport, I didn't know Florida gas prices. Fox charged quite a lot more. AND I hadn't used all the gas i... read more

Brandon P 

on BBB

2 years ago

I would give them 0 stars if was available. First off on the 3rd day of our vacation in Phoenix we got a flat tire on the 202E. We waited on hold for 45 minutes and then waited over 1-1/2 for a tow truck to get to me. Overall I lost over 3-1/2 hours of my vacation stranded on the side of the road and exchanging the vehicle. Fast forward week and a half I get a bill in the mail for fox saying I own over $300 for the repairs and tow fee. I will never give this company another penny of my business. I've never had this problem w... read more

Tiffany S 

on BBB

2 years ago

After traveling 10 hours, we finally reached our destination at the Ft. Lauderdale airport on Saturday, July 9th. Our flight was delayed by Southwest and we didn't land until almost 12:30am. Upon recovering our luggage from the baggage terminal, we headed right over to Fox Rent A Car. Initially, I did not see any representatives and assumed they were in the garage assisting other customers. I waited a few more minutes with other customers, to be told by another customer they were closed. I was in disbelief because this renta... read more