This profile has been claimed by the business owner or representative.
Fox Rent A Car
- Car Rental
- Fort Myers, FL
About this business
Location details
10431 Radar Court, Fort Myers, FL, 33913, United States
Get directions
Fox Rental Lied about the Gas fee!!! I signed and paid the "return your tank empty fee" $55.00 FEE. Then they charged me another $8.99 a gallon to fill the tank. It was really pushed on me to pay the "return the tank empty portion." I agreed and went to the gas station the night before and just put enough gas in it to get to the airport. I would have filled it but since I already paid for them to do so I had no reason to believe that they would charge me again. Never rent from them again they treated me like I was just a stu... read more
Business response:
I am very sorry that there was confusion on the gas charges. Prepaid fuel is something that must be added prior to return to get the prepaid fuel rate. We would be happy to have someone look into this for you, please contact us at *******@foxrentacar.com.
This is a company that has no service at all! Try to avoid it in future! It was a normal rental experience until I returned my car. I realized an hour later that I had left my camera bag at the back seat of car, but did not have time to go back due to my train schedule. I thought it should not be a big problem, but my experience proved that I was too naïve. I started to contact this Fox office, and thought they could send me the camera and I would pay the shipping cost. It was the start of the nightmare. The local phone nu... read more
Business response:
I am very sorry that you had an item left behind. Although Fox Rent a Car is not responsible for lost items we do our best to retreive and return any items that are located. I sincerely apologize that the customer's item could not be located.
Do NOT RENT from them!!! I had a rental reservation of $495 for a week. After I turned in my rental vehicle early and received my final bill by email, the final bill was $768!!! But KIDDING! There were extra charges, fees, and they even added on a extra day. I call Fox of course and when I was done talking to a manager they had removed some of the fees, but it still totalled $628. I then reached out to my credit card company and filed complaint and summited my original document of the reservation which clearly shows fees, ta... read more
Business response:
I am sorry that there was some confusion on your charges, all charges on the rental must be signed for on the rental agreement. If you wish to have an agent review the rental agreement with the charges please reach out to us at *******@foxrentacar.com.
DO NOT RENT FROM HERE! First thing, the "Compact SUV that I requested months prior to my trip was not available when I checked in, so I was given a large SUV... sounds like it would be a good problem to have, except gas prices are high and there were only two of us traveling. I accepted the "upgrade" to a large SUV. I asked multiple times to make sure there wouldn't be any additional charges, as I had paid for my rental in full prior to my trip AND bought extra coverage through expedia. They assured me there would only be a ... read more
Business response:
I am very sorry that you were not pleased with the rental received. It is our policy to provide the next available car class should the rented vehicle not be available. I am sorry that the vehicle was not as expected for you. Any item charged on the rental must be signed for, I see that you opened a dispute of the added insurance. As soon as the general manager of the location reviews that dispute a billing agent will be in touch with you. Thank you.
Do NOT rent a car from Fox Rent a Car. We rented a car from them March 8, 2022 from their Phoenix Sky Harbor location. The car they attempted to give us was wrecked and dirty so we had to switch cars 3 times before we were given a suitable car. In the process my purse was left in one of the cars. Even though I knew exactly what car it was left in they refused to help me locate it, saying that they can't keep track of everyone who rents a car from them. (I realized my purse was gone 10 minutes after the person left with it an... read more
Business response:
I am very sorry to hear that your purse was lost - our records indicate that a representitive from the Phoenix location called regarding the lost item on 4/12 at 1:40pm PST. I do hope they were able to assist you.
I declined the toll pass ******* I was mostly driving local for the week I was in Tampa. I racked up a total of $6.00 in toll charges. They charged me an additinal $15.00 everytime I went thru a Toll Road (4 times) What a rip off Fox!!! The option was to buy a daily pass *** $20 a day or get charged $15 administrative fee for using a toll road. Thumbs down for this company!!!
Business response:
I am very sorry that you were not aware of the administrative fees on any unpaid toll. Our tolls are billed by American Traffic Solutions, and that adiministrative fee is assessed by them. The platepass ****** is available to all renters for $11.99 per day to avoid the need to pay for tolls. If you have any questions on the toll charges, please feel free to reach out to American Traffic Solutions at XXX-XXX-XXXX. Thank you.
Tried dropping off a rental car back to them when I had a flight out that morning on Saturday. Swung by and no one was there around 545 am. The office was closed but no one was there early to even take the car at all and I didn't want to miss my flight out for a 720 am. When the office finally opened I called when I was waiting for the plane and was thru security and tried to explain to the customer service representative on the phone about this and they didn't want to listen at all. They didn't want to try and work with me ... read more
Business response:
I apologize that you had trouble at the return of your vehicle. Office hours are provided on the rental agreement as well as on our website rental policies. I do show that the information provided on the call for return was incorrect and the location had a problem to retrieve the vehicle. As the vehicle was not returned to the location, unfortunately the renter is responsible for fees associated with collection of the vehicle. I do see that our accounting office has been in contact with you regarding the charges and explanat... read more
I recently rented a car from Fox Rent Car that was supposed to be picked up on the Orlando Airport. My booking summary stated Pickup is the Orlando Airport, but when we went to the rental car counters we couldn't find the desk. There was a sign that stated you had to go to the bus lanes and get on a shuttle to pick up your car. This was not what we expected and felt deceived by the paperwork during booking. I would have gone with a different company if I would have known it was offsite. When it came time to start planning ou... read more
Business response:
I am very sorry that you were unaware that our location is offsite, we provide all information in our rental policies on location an shuttle proceedure. I do apologize for the inconveninece you encountered. The early return fee was waived by Fox Rent a Car and issued as a refund to you. An updated invoice has been sent to your email. Thank you.
SCAMMERS. I never write reviews but this was the single worst business transaction of my life. I am not seeking a billing change, I am spreading awareness of a bad company with bad faith policies and procedures. I rented a car for six days at the airport in Austin, TX location in March 2022. Never in my life have I experienced such a hard upsell in the guise of "doing me a favor." I paid for my rental in full ($348) in January 2022, yet I got hoodwinked into walking away with a bill that was $448 MORE than what I had alread... read more
Business response:
I am very sorry that you were not pleased with your rental experience. If you wish to open a dispute of items you felt were not agreed upon please contact us at billing@foxrentacarcom.
Frequently asked questions about Fox Rent A Car
How is Fox Rent A Car rated?
Fox Rent A Car has a 2.6 star rating with 2,306 reviews.
When is Fox Rent A Car open?
Fox Rent A Car is open now. It is open 24/7.