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Fox Rent A Car
- Car Rental
- Fort Myers, FL
About this business
Location details
10431 Radar Court, Fort Myers, FL, 33913, United States
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Fox is a very dishonest company and we will never rent from them again! We rented a car from them in Salt Lake City Utah and did the 1/2 tank prepaid fuel so that all we had to do was bring the car back with a half a tank. We returned the car with a little over a 1/2 of tank of gas in it at 7:25 am because of having an early flight. When we got there the lady told us no one was there to check the car in yet and she would have to send us an email statement later. She would not go out and look at it herself. When I received th... read more
Business response:
I am very sorry that you had a problem at return. Our records to indicate the vehicle was returned with 1/8 of a tank. If you have a picture or receipt for fuel please send that to *******@foxrentacar.com for further assistance. Thank you.
I will never rent from Fox again. Our car was full of little bugs and when I started calling customer service I was told I had to contact Roadside Assistance. After being on hold over an hour and leaving multiple messages a return call was never received until the next day at 1115. They did deliver another vehicle to us, but we lost a day and half of our trip because no one would answer a call. I can't imagine if we would have been stranded along the road in this situation!!! I know one thing they better not even try to char... read more
Business response:
I am so sorry to hear that you had a probelm with your vehicle. I see this is still an open rental. Please see a manager at return regrading the loss time. Thank you.
Easily the worst car rental company out there. First day I had the car, the catalytic converter was cut off at my hotel. Spent 3 hours jumping through hoops to get a replacement vehicle. After a police report, 2 different accident reports; they were able to send out a tow truck to drop off the replacement and pick up the damaged vehicle.A week after returning home, I received an email from terrible Fox Rent a Car rep, Vince ******* saying that I owed $2700 for tow fees, replacement of parts and labor. $2700 for a tow truck t... read more
Business response:
I am very sorry that you have an issue with the damage claim with Fox. If you wish to have someone else review the case please email *******************@foxrentacar.com for assistance. Thank you.
I would never recommend Fox to anyone. I booked them thru Expedia and paid for my rental in full. When I went to pickup my car they were closed and was unable to get a vehicle when my flight arrived. Had to spend **** on a hotel next to the airport so I could get my car in the morning (there was no customer service available at 10pm and Expedia couldn't help me. Expedia said if I rented thru another company Fox could still charge me for the full rental). When I went to pickup my car they said I was going to get something the... read more
Business response:
I am very sorry that you were not pleased with your rental experience. The Burbank locaiton does show their hours of operation on their rental policies so I apologize for the inconvenience. I am showing that all charges on this rental were signed for at pick up, a refund of the prepaid fuel has been issued to you as we do show it came back as full. Prepaid fuel is a service so typically is non refundable. You should see a refund in 2 to 4 business days. Thank you.
I rented a car and unfortunately, I was rear-ended the day I got it. I call the towing company and asked to return the car to Fox Rent a Car. In the meantime, I called the fox and asked them to give me a refund or sent me a new car. However, They did not send me the new car and charge the full amount of my reservation. I tried to call them many times, but always say my issues beyond their authority as customer service and provided my with other phone number and email address. However in fact, the email and phone number they ... read more
Business response:
I am so sorry to hear of your accident. Unfortunately, until the claim is resolved we cannot process a refund for the rental charges. The rental is charged until Fox is able to recover ther rental. Once the claim for the accident is resolved a refund may be issued, but the claims department is stating that this is still an outstanding claim at this time. Thank you.
I've had the absolute worst customer service experience of my life with Fox Rent a Car. I pre-paid for my reservation through ********** but when I picked up my car, Fox didn't honor this, and charged me again for the base rental rate. On top of that, they sold me on a very expensive upgrade I didn't need, there were many hidden fees, and when I tried to explain this to them, they would not listen to me nor would they offer any refund for being overcharged. When I booked this reservation through Priceline, I paid around ****... read more
Business response:
I apologize that there seems to be some miscommunication on your rental. Your original reservation was booked for an 8 day rental. I show that you had this vehicle for a total of 10 days. Fox has charged you for the additional 2 days of rental (at the same rate as your original reservation) plus the late charge for each day the vehicle was not returned as expected at $25 per day. You are also charged fees and taxes for those additional days. I also show that upon pick up you upgraded your vehicle from the compact SUV to the ... read more
I was asked a little over 100 for a compact sedan for 1 day. With 150 deposit. They are trying to say that the navigation was missing. There was no navigation only Android auto screen which was there bc I had my phone plugged into it to listen to my GPS to navigate. They are charging me over 500$.
Business response:
If you have a concern with your rental charges please contact us at ***************@foxrentacar.com so an agent may look into your concerns. Thank you
When you show up to pick up the car they require you to have a physical credit card to pay hundreds of extra dollars that they do not disclose when booking online. They won't even take a debit card to pay the money with a credit card on file. Ridiculous policy that left us stranded.
Business response:
I am very sorry that you were unaware of the credit card policy upon arrival. Payment policies are provided during the booking process to avoid any surprises at pcik up. Thank you.
0 stars Worst experience ever. Customer service is non existent. When you try to call them, it is just a carousel of automated choices. I was told it was required to buy their liability insurance and that turned out to be a lie. Called "billing department" they said I had to talk to the general manager from the location that opened at 5 AM. I showed up at 5 AM and they were not open yet. Now I can't talk to anyone about it. DO NOT RENT FROM THEM. Now Fox can generate an automated response and not actually help me...you may r... read more
Business response:
I am sorry that you felt the agent provided incorrect information to you. All information regarding insurance requirements is listed on our webstie which does state insurance is not mandatory as you may use your own coverage if you wish. As your insurance was signed for on your rental agreement, if you wish to open a dispute of the charge please contact us at *******@foxrentacar.com to do so. Thank you.
Frequently asked questions about Fox Rent A Car
How is Fox Rent A Car rated?
Fox Rent A Car has a 2.6 star rating with 2,306 reviews.
When is Fox Rent A Car open?
Fox Rent A Car is open now. It is open 24/7.