Fox Rent A Car

Josh I 

on BBB

5 years ago

Absolutely terrible customer service...maybe they haven't listened to their own "on hold" messaging where they talk about caring about customers, having morals, and guaranteeing customer satisfaction. I made a reservation directly on Fox's website, but when I showed up. to get my rental, the individual at the desk said that they didn't have any cars. I asked what options I had or if I could adjust classes and she informed me that they had 45 reservations but only 20 cars left so they would not honor any reservations made wit... read more

Elizabeth L 

on BBB

5 years ago

If I could give them less than one star I would. After a debacle where we landed and they said they were sold out of cars when we already paid in full through priceline?? Then the manager walked up, said let me go see what I have in the back. He was able to produce a lesser vehicle than what was paid for but threw in a "free tank of gas" I was okay with it and gave them the benefit of the doubt that they were a good company! WRONG! I have been calling and emailing continuously trying to get in touch with the Denver location.... read more

Haley 

on BBB

5 years ago

I will absolutely never rent from Fox again. They have no customer service, and flat out lie to customers. During COVID-19 pandemic, bridge tolls have been closed in California, and thus the toll fee is mailed to drivers so no one has to exchange money. Fox Rental charged me twice for the tolls for the two bridges I went over, plus $30 in administrative fees, totaling $53.95 for what should be a $10 toll charge. I have tried for literally hours in the past two months to get this corrected and have no been able to get through... read more

Royal Georges 

on BBB

5 years ago

ABSOLUTELY HORRIFIC! I ARRIVED TO FOX AND THE LINE WAS WRAPPED ALL THE WAY OUTSIDE THE BUILDING. TWO HOUR WAIT IN LINE FOR A CAR! NOT ONE PERSON IN FRONT OF ME WERE HAPPY, EVEN WHEN THEY GOT THERE VEHICLE! AND TO MAKE MATTERS WORSE, THE CAR THEY GAVE ME STALLED OUT ON ME ON MY LAST DAY!! I NEEDED TO GET TO THE AIPORT WHICH WAS THREE HOURS AWAY. THE CUSTOMER SERVICE REP (NICOLE) TOLD ME THEY WOULD REIMBURSE MY TRAVELS SINCE IT WAS THERE FAULT AND I WAS STILL CHARGED FOR THE FULL AMOUNT! THE CUSTOMER SERVICE REPS HAVE NOT REPL... read more

Linda N 

on BBB

5 years ago

Worst rental car company I have ever dealt with. Went through Priceline to order an SUV. That was my first mistake. Had a six hour flight then had to wait over two hours to get my vehicle and was told they didn't Have any SUVs available and was given a minivan. It was filthy and had an awful smell. We were so tired and had an hour drive to get to our first destination we just left. Once we got there my husband called Fox customer service to try to get a different vehicle. He talked to someone in California (we were in Seattl... read more

Sheila R 

on BBB

5 years ago

Very dishonest people scamming seniors! Making you spend so much time just trying to speak to someone! 

Mags1829 

on BBB

5 years ago

This is the WORST rental car company I have ever dealt with. A bunch of crooks if you ask my opinion. Was under the assumption I would pay a certain rate when I booked on a 3rd party website (my first mistake),boy was a wrong they charged me an obscene amount. I had an issue with the car, I needed a new one brought to my location and after waiting many hours I finally heard back from someone saying the manager would not be giving me a replacement car. Still charged my card the entire amount PLUS some more. This company shoul... read more

Rebecca 

on BBB

5 years ago

I am very disappointed in Fox Rent A Car. We rented a car in Denver from July 15-20, 2020. The car was fine, but the service after has been terrible. First of all, we were not informed that there would be a $20.00 a day extra fee for an underage driver (22). Then when we returned the car, we were charged a fee that was supposed to be a reimbursement. We paid $491. 25 as our booking fee. When the car was returned, the total estimated charges were $467.08. They charged us the difference of $24.17. That was a difference that th... read more

Christina G 

on BBB

5 years ago

On 8/14 I rented a 2020 dodge charger at the McCarran airport location on south Las Vegas boulevard.The touch screen was dirty,there were smashed cookies in the backseat French fries under the seat 2 half drunk water bottles under the seat and black marks all over the back bumper. We didn't realize this when we picked up the car and had to clean it The next day. The inside of the car is a clear covid violation. Then I dropped it off and the worker burned out in reverse. I got there at 530 and the shuttle didn't arrive until ... read more