Fox Rent A Car

JE E 

on BBB

3 years ago

Booked a reservation through Price line for a total of $315.00 for a five day rental. When we arrived at Phx Sky Harbor/ Fox car rental office, they offered me the option of paying for insurance, which I declined and pre pd fuel which I didn't have a choice, $53.00. The folks explained to me the difference between my reservation total and the price I was applying to my card, was the deposit of $150, the fuel cost and tax(which was part of the reservation total). The car was filthy, steering wheel sticky and the windows looke... read more

Stan M 

on BBB

3 years ago

DO NOT Trust The Online Quote I'm from Australia and booked a car online on Oct. 16, 2021 to pick up at MCO on Nov. 16, 2021 and price quoted was $US1,064.07 for the 21 days. When I arrived just before midnight closing time and checked in at their MCO office, I was suddenly charged $US1877.14 being OVER $US800 extra. Apparently Loss Damage Waiver @ $US 23.99 per day is a requirement, yet in their Terms and Conditions it IS NOT. I was lied to about this. I was also charged $US6.49 per day for Roadside Assistance, which I was ... read more

Jacob M 

on BBB

3 years ago

Rented a car in Denver for a weekend in the middle of September through Priceline for what we thought was going to be $175. Service agent ran through a 30 second explanation that was unclear of exactly what they were saying. I should have stopped them there before signing, but I figured it was general terms and agreement. We returned the car and saw that we were charged over $1200. Figured it was the deposit. Waited the 20 business days that they had stated to have the deposit returned but the "deposit" was never refunded. C... read more

Steven M 

on BBB

3 years ago

I normally don't write reviews but I want to warn renters of my god-awful experience with Fox at their Ft. Myers location. First, the agent isn't truthful. They told me that I should use their gas for filling up the car at $3.29/gallon as it was supposedly lower priced than what I could get outside. I declined and found that all gas stations were lower than $3.29. Second, we complained about the car being filthy inside. The agent said that they don't necessarily clean cars between renters. Are you kidding me? Did they ever h... read more

Mrs D 

on BBB

3 years ago

Would give 0 if possible. Rents damaged cars. Reserved a car (hybrid) but when arrived for pickup our 'reserved' car was gone. Do not rent from this company unless you're ok with getting less than expected - at full price. We are extremely disappointed with every aspect of this rental. We will not trust this business again. 

Thomas D 

on BBB

3 years ago

Absolutely Trash Company! Rented from them in Phoenix and was involved in a hit and run. I have all the police paperwork and all the reports and they are still coming after me for $1200. What turned out to be a rough experience on my end is even worse because of a garbage car rental company. Oh and yes, the other person was caught but they are still coming after me for my money and making the whole experience terrible. DO NOT WASTE YOUR TIME WITH THIS COMPANY. If an accident is not your fault you will be dealing with them fo... read more

Ron W 

on BBB

3 years ago

We landed at the Denver, Colorado, Airport and caught a shuttle to FOX RENT A CAR to pick up our car rental. The agent at the counter told us that if we were going to Colorado Springs or Estes Park we would have tolls of $200.00. Five $20 tolls going and five coming back. We were taking the interstate west towards Colorado Springs, then heading north to Estes Park. The agent said it would be much cheaper to pay the $11/day toll pass *** ($88 for us) than the $200. On his recommendation alone, we accepted the $11/day toll pas... read more

Sharin M 

on BBB

3 years ago

I rented a car from Fox rent a car on Nov.3 rd in Denver, Co. They don't show you the contract. They just ask you to sign here here here. It was dark, cold, and I was exhausted. The next day I decided I wanted to return the car. I was informed that they would charge me $36 a day for every day that I booked and do not use the car. I asked them to show me this in the contract, and they said it's not in the contract. It's on their website. It takes about six clicks on their website to find it. It's not posted on the wall in the... read more

Rhonda M. 

on BBB

3 years ago

They are the worst rental car place around. They don't inform you of all of the fees they place on your account. You ask for receipt so I can look at fees and they will email it to you. PLEASE DON'T EVERY RENT FROM THEM. THE WORST COMPANY AROUND.