Fox Rent A Car

Wilson S 

on BBB

4 years ago

DO NOT RENT FROM THIS BUSINESS!!!!! My American Airlines flight was delayed in Texas for more than an hour and by the Time I arrived in Miami, Fla, and took the shuttle to this car rental place, my car which I had reserved which was not picked up on time by me because of my delayed flight, had already been rented out to someone else. My brother had rented out this car with our Capital One CC and as I tried to get perhaps another car, OR MAYBE RECEIVE A REFUND..., the clerk at the Miami, Fox Rental asked me to wait for anothe... read more

Rebekah L 

on BBB

4 years ago

One star is more than this company deserves. They lie from the start and do not stand by their word. If you have an issue after you have received your rental, do not bother calling the customer assistance number. You will get nowhere. As much of a hassle as it may be, go straight bak to the car rental location and demand they address your concerns. We were overcharged for our rental. The customer service rep told us to keep the car and someone would contact us. No one ever made contact, and upon returning the vehicle, there ... read more

Darren S 

on BBB

4 years ago

fox rent a car are scammers, dishonest and fraudulent. I rented a car for three days in Austin in May 2021, I opted for insurance and tank refill. The counter person asked if I wanted a toll pass *** $13/day, I asked what happens if I use less than $13/day, they advised you still pay $13/day. With other car rental companies, you receive a bill after the rental for any tolls, so I advised I would just pay the tolls once fox received the bill from the plate. AT NO TIME DID THE FOX EMPLOYEE ADVISED THAT FOR EVERY TOLL INCURRED ... read more

Kristin P 

on BBB

4 years ago

Upon my prepaid rental pickup for an suv (that I already paid $650 in February) the woman at the desk (Deonica) told me that an upgrade would be an extra "$250" for which I interpreted it as $250 total cost and come to find out she charged me $250/ day for 10 days and never specified any of this and never told me the total. She then proceeded to tell me to "Scroll through and sign" the screens on the tab lying about what they were stating so I wouldn't notice the extra $4600 she charged me. I also declined all additional cov... read more

Rosemary H 

on BBB

4 years ago

I rented from Fox Car Rental in San Antonio TX for the duration of a work contract. I reserved a compact vehicle and when I arrived to the parking garage to get my vehicle I was shown a economy car that would not fit my luggage and it appeared to have a left front tire that was a donut with no hubcap. I said this is not what I reserved, the Fox representative stated that they no longer had compact vehicles, this is all we have. I stated if you don't have the vehicle I reserved you don't provide a downgrade, you upgrade the c... read more

Sarmad S 

on BBB

4 years ago

I rented a car from them at SLC airport. I walked in and there were three people at the counter, I went to this lady and she got all me details and everything. I asked her which car do I have she said its a mitsubishi outlander, I asked her if I can get a different car since I dont really like mitsubishi but she was like you can get a dodge durango. I assumed she meant I had a choice, but to make things clear I just confirmed that it is free of cost right then she quite rudely goes to me am I going to live rent free this mon... read more

Kimberly W 

on BBB

4 years ago

Our experience with Fox Rent a Car in Salt Lake UT was far from amazing. First, the guy who was actually helping us, Brynnen was pleasant and helpful. His GM was not. My dad and I had the same booking, through the same website, except he had the car for one additional day. We both booked a standard sport utility- jeep cherokee or similar. They of course did not have any jeep cherokees (surprise!). My dad was helped first. He was offered a Durango or 4runner. He asked us which one we wanted and we chose the 4 runner, so my da... read more

Shay S 

on BBB

4 years ago

DO NOT RENT FROM THIS PLACE- so unorganized hidden fees!!! The told me my rental would be $297 turned out to be $700. They FORCE YOU TO get their insurance .. even if you have your own thats $18. They're reasoning was because they're not "a mainstream company " like hertz or budget. The rep also told me I needed the sun pass. I said I was driving from Miami to Doral. I was on vacation and didn't realize how close it was (9 minutes and no tolls" he told me there is for sure no way to get to doral without tolls. Complete liar!... read more

Devon 

on BBB

4 years ago

The worst. Had a death in the family and needed to make a change to my reservation. They couldn't do it over the phone, and when I asked them to email me some info or even just tell me where on their website I could find it, they refused to do so repeatedly, and then literally hung up on me. Worst customer service ever- do not rent from here.