Fox Rent A Car

Fran M 

on BBB

4 years ago

Fox Rent A Car employees explicitly tell customers not to fill up before dropping off their cars because Fox gets a better per gallon price. However, they intentionally neglect to tell them about the $49 fee they charge to fill up the car. This is criminally misleading, and a very common complaint shared among former Fox customers. Quite frankly, it should be investigated. 

Christie W 

on BBB

4 years ago

We were provided with a car that had an old battery. We found this out in the middle of the desert when the car wouldn't start. We were lucky to have a family near us to jump start the car. The next morning the car wouldn't start again so we called Roadside assistance. The first man I talked to was extremely rude and the only resolution he offered was for us to drive back to Salt Lake City to swap out the car (four hour drive one way). I offered several simple solutions - stop at a mechanic and have them put in a new battery... read more

Ryan S 

on BBB

4 years ago

I would advise anyone against doing business with this horrible company. Be warned that your reservation with them means nothing and is not confirmed and their employees are extremely rude and unprofessional. We had a reservation for a car at Miami airport and when we showed up to pick it up, the person behind the counter, who also claimed to be the manager, tells us that they gave our car to someone else and if we want a car we would have to pay a whole lot more to rent a different car! When I ask him how that's possible si... read more

Isaac B 

on BBB

4 years ago

DO NOT RENT FROM THIS COMPANY!!!! Used this for our AZ spring break trip starting on March 20th 2021. I pre-paid for the rental back in February using my debit card (first mistake). At the same time they charged me for the $400 deposit I guess thats their policy ok fine. We got to the rental area on the 20th and there was a long line. When I got to the counter the girl helping me was doing many things at once even talking to who knows who on her cell phone. It all started fine with her finding my reservation and then asking ... read more

Heather L 

on BBB

4 years ago

RUN!!!!! Don't EVER rent from this company. Complete joke and trash company. Disgusting shuttles. Waited 30+ min in line before we were assigned a vehicle. Waited 2 hours for our vehicle and when it finally arrived it was disgusting and you couldn't even fit 1 bag in the back. Requested a new vehicle. When we got our second the vehicle wouldn't start. Asked to speak to a manger and apparently they were too busy to speak to a customer. I don't think they even had one there. We were there for over 3 hours before we were able t... read more

Robby B 

on BBB

4 years ago

This business advertises prices that you will pay in full online. It even asks you to either select their insurance or decline. But that is dishonest. Once you go pick up your car, they force you to get their insurance. When I said I would use my own car insurance the attendant rudely tolde to get back on the shuttle bus and go to the larger carriers and see if I can get a car from them. At that point you are stuck and are forced to get their car and pay the inflated price. Also, it's been almost a week now and I still have ... read more

Christopher P 

on BBB

4 years ago

Rented in Denver Co on March 17th, arriving late night. Customer rep was pleasant. . I was told the car was outside and went to get it in the dark, dimly lit, snow covered lot. The car was dirty, 1/8 tank of gas and smelled like someone smoked a joint in it before pick up I examined it as best I could with my phone flash light and found the exterior scratched and damaged, even though the car had not been washed. Since it was late and we were dealing with a stressful trip, we drove off to our Denver hotel. Upon arrival, the c... read more

Jana D 

on BBB

4 years ago

DON'T RENT FROM FOX. Despite being in the middle of COVID they didn't even attempt to clean the interior of the vehicle. After waiting in line for over 45 min to obtain the vehicle and another 45 to actually get the vehicle it was disgusting. When I went back in to speak with a manager, I was told they were too busy to deal with me! After flagging down a different employee walking by he told me I could wait another 45 min to have the car cleaned. So I asked for wipes to clean it myself. After huffing he got me cleaning spray... read more

JoEllen G 

on BBB

4 years ago

I had a car booked in advance at the Phoenix airport and when we got there the counter was closed and we were told they were out of cars. They absolutely refused to help me or make amends in any way. Bad business practice, mismanaged company, terrible customer service.