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Franco's Pizza
- Pizza
- Buffalo, NY
About this business
Location details
1153 Kenmore Ave, Buffalo, NY, 14217, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 11:00 p.m. | |
| Tue | 10:00 a.m. to 11:00 p.m. | |
| Wed | 10:00 a.m. to 11:00 p.m. | |
| Thu | 10:00 a.m. to 11:00 p.m. | |
| Fri | 10:00 a.m. to 11:00 p.m. | |
| Sat | 10:00 a.m. to 11:00 p.m. | |
| Sun | 10:00 a.m. to 11:00 p.m. |
I ordered a whole steak and cheese sub with mushrooms and lettuce with mayonnaise for delivery .. Delivery time was appropriate. The quality of the steak was extremely poor. It was over cooked and burnt.. I got tomatoes which was not ordered .. the roll was soggy from the signature dressing .. And there was no mayonnaise. As I opened the packing the bun fell apart .. there was noting to bind it together.. The roll was not fresh .. the presentation was awful. As a regular customer of over twenty years this never happen... read more
Business response:
Ivy, we are incredibly sorry to read of your disappointment, as it’s always our priority to serve the best quality dishes to all that order with us. We apologize for this experience as this is never how we wish to conduct business. We know that, if given another opportunity, we can provide you with the five-star meals we've perfected. We invite you to contact Walt at walt@francospizza.com if there is anything we can do to make this a reality.
I'm not sure what is going on lately but we have been averaging one wrong item per order. This week was the black olive and pepperoni pizza turning into a green olive and pepperoni pizza. We place our order online so not sure where the error is occurring. The receipt is right but not the order.
Business response:
Pamela, thank you for bringing this to our attention. Did you reach out to anyone about this after your order? We would have like to make this right for you. We hope we can welcome you back again for another delicious pizza.
My family ordered a personal pizza, it was great. We also ordered some lemon pepper wings and they were great. What was not so great was the assorted sub that we ordered. It presented as fine initially because my wife only ate half of the sub that evening we ordered it. She then proceeded to have the other half for lunch the next day and when she bit into the sandwich there was a long blonde hair in that bite and the hair got caught in her teeth. There are no blinds in my home in case you wanted to assume it was from us. Sh... read more
I placed an order a little after 4pm. Didn’t actually come until almost seven- an hour after the “your food is almost ready” email. I called about 30 minutes after the email to be told (rather shortly...) it’s left the already. The garlic fries were visibly lacking compared to the Buffalo; which were so hot we couldn’t eat them even with the side of catsup we got (it was supposed to be blue cheese) and ice cold gluten free (read that as EXPENSIVE) pizza that looked like the box was shaken like a snow globe. I was so upset ... read more
Business response:
Carrie, we are very sorry to read your review. We work hard to serve delicious and consistent food and we are sorry if your pizza was cold. Please contact me, Walt, at walt@francospizza.com to share some more information about your recent experience with us. I look forward to hearing from you.
there are too many to list
Business response:
Carol, we are sorry to read your feedback . Please reach out to me, Walt, at walt@francospizza.com to speak about the details of your visit to see what we can do.
When I asked for my hot sauce on the side because the last time I ordered them extra crispy, they were swimming in hot sauce and soggy !! Plus was told I’d have to pay extra to get it on the side !! When I questioned why that should be an extra charge, I got hung up on !!! I’ll never order from them again and I’ve ordered since they were further down Kenmore Ave. !!
Wanted to place an order for 1 chicken finger sub, a 1/2 a chicken finger sub, and a single order of boneless wings for my family. With delivery, the total was $47. Delivery charge was $5.25 for 1 mile down the road and wanted a $5 tip! Canceled my order and went with a different pizzeria. The total was $16 cheaper!!!!! For the same order!!!! Yes, $16 cheaper for the same order! Shame on your business for price gouging!!!! YOU JUST LOST A LONG TERM CUSTOMER. Based on your responses for similar complaints, doesn’t sound like ... read more
Business response:
Jason, we are sorry to read that you canceled your order with us the other day. We hope you will sign up for our emails or check the coupon page on our website. We send a new email every Sunday. As a long time patron, we hope you will give us another shot.
Slice pies were burnt, then after reheating slices, can't even recognize them. Plus ordered 2 blue cheeses, only got 1... So $12 later, they're in my garbage can!!!
Business response:
Kenny, did you reach out to us about this issue? We work hard to serve delicious and consistent food and we are sorry if your pizza was overcooked. Please contact me, Walt, at walt@francospizza.com to share some more information about your recent experience with us.
I ordered a medium pizza with 10 wings. my wings were undercooked I went back inside and they said I couldn't have a refund but I could wait 25 mins after already waiting over an hour when they told me 45 mins. I asked them for my side of parm for my pizza and the 2 girls rolled their eyes at me and proceeded to use their cell phones in my face without even acknowledging me. then a male came over who said he would give me a refund. im extremely disappointed as I came from hamburg for terrible service and food. NEVER AGAIN
Business response:
Sonya, we regret to see we were not able to meet your expectations during your most recent visit with us. We are always striving to try to provide food that is to everyone's liking and we are always willing to correct any dissatisfaction. We're sorry there wasn't more we could do for you and hope you'll decide to give us another chance sometime in the future.
Frequently asked questions about Franco's Pizza
How is Franco's Pizza rated?
Franco's Pizza has a 4.2 star rating with 1,735 reviews.
When is Franco's Pizza open?
Franco's Pizza is closed now. It will open at 10:00 a.m.