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Friendship Hyundai of Bristol
- Bristol, TN
About this business
Location details
2638 W State Street, Bristol, TN, 37620, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 7:00 p.m. | |
| Sun | Closed |
Nice dealership but good luck getting anything covered under warranty without having to make multiple visits and paying for extra services until they magically fix the issue like they should have.
Business response:
We appreciate your feedback and are truly sorry to hear about your disappointing experience with our warranty service. It's not the level of service we aim to provide. We would like the opportunity to address your concerns and better understand the situation. Please feel free to reach out to us directly at (423) 652-6220 to discuss this matter further with Aaron Bishop. We're committed to resolving any issues and improving our service for all our customers.
we came 4 hours away to get a gli with 38,000 miles on it and they stayed open late past 8 for us and super friendly but when we test drove car under 50 MPhil it was fine, once purchased and headed on interstate the car vibrated so bad you couldn't go over certain speed it felt like it had the death wobble, messaged about it they said that's not their problem, we get it to shop next day all tires have knots in them and flat spots, replaced tires and still same just not as bad, car makes a noise like something is wrong in ... read more
Their service techs are not thorough. It took 3 visits to fix my lights and they forgot some clips so I had to return to the dealership a fourth time. In addition they overcharged me. I’m still waiting to hear back on that. Unless absolutely no other choice, I will not return here.
Business response:
We're concerned to hear about your experience. Please contact us at (423) 354-3412 to discuss this further.
bought a 2020 Hyundai a little over a year ago. 3 months after having it had a headlight go out. They replaced the headlight assembly (under warranty) a few months later same issue. Then in June of this year they 'replaced' the bulbs and sent me a video from the mechanic stating "eventually" it will need replaced. (the it was a harness). fast forward to now they had my car for 2 weeks to do a diagnostic and told me it would cost me almost $5000 to fix. Thry said I signed the "Car Fax" stating it was in an accident. I had the... read more
Business response:
Your feedback is important to us. We apologize for the issues you've experienced and encourage you to reach out to us at (423) 354-3412 to discuss further.
last time I took my car in for oil change I was told I needed new brakes. $1,000 parts plus labor. I got 2 other opinions from 2 Christian mechanics. both told me I didn't need new brakes (I mean it passed VA inspection). prior to that I paid $500+for 30,000 mile service. supposed to have put new wipers on. next time I got in car, the wiper blade was shredded. new ones were not put on. my recommendation would be STOP lying!!
terrible service, I've had problems with then since I bought my car..got lied to about my oil changes, then not even having my car a year it messes up and I bought my warrenty amd the car from them they should of tried harder to fix the situation instead apron the supervisor tells me take it to toyota of bristol well I didn't buy the car from toyota of brostol they are suppose to handle getting me the loaner car and diagnosis of my car not toyota of bristol..the dealership I bout the car from...then arron tells me when they ... read more
What a clusterpuck sales dept! After arranging a test drive with the internet salesperson, I got to the dealership to test drive a 2023 CPO Santa FE. The salesman wasn't there so they brought in a stand by who said they were trying to locate the car. Red flags going off. Then the sub says they've got another Santa Fe I could test drive & it drove great but as we were coming back I asked if it was an AWD- he so no, FWD like the one you were looking at. I said no, I'm looking at an AWD & I'm not interested in a FWD. I must hav... read more
After getting pre-approved and driving over an hour it was a waste of time because they wouldn't offer a decent trade in price on 2 cars we have for trade.
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Frequently asked questions about Friendship Hyundai of Bristol
How is Friendship Hyundai of Bristol rated?
Friendship Hyundai of Bristol has a 4.6 star rating with 1,656 reviews.
When is Friendship Hyundai of Bristol open?
Friendship Hyundai of Bristol is closed now. It will open tomorrow at 8:30 a.m.