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Friendship Hyundai of Bristol
- Bristol, TN
About this business
Location details
2638 W State Street, Bristol, TN, 37620, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 7:00 p.m. | |
| Sun | Closed |
I don’t recommend anything about Friendship Hyundai of Bristol! Worst dealership ever! Been dealing with them for approx 3 years and it’s been nothing but a struggle…from the purchase…to the service department…to the detailing department. I’ve had nothing but unprofessional, unethical and dishonest service from them. Do yourself a favor and purchase your new Hyundai from a different dealership.
Business response:
Allison, thank you for taking my call the other day. We are looking more into this situation and will be calling you again soon. We want to help at least somewhat rectify things for you. -ADAM (General Manager)
RecommendedHi I just purchased my vehicle used and traded mine in last week it was a long process lol. I drove to Bristol from Swva 4 times. I was only given about quarter of gas they said used cars only got that! SMH anyway I had just had the oil changed 60 buck 2 days before I traded and ask for reimbursement the answer was no. My friend bought a car in Kingsport and it was used and got a full tank of gas!I have listened to videos on buying a car and there is so much that is added in at any dealer. All and all they were nice and cou... read more
Business response:
Your feedback means a lot to us, Susan! At Friendship Hyundai of Bristol, we’re proud to serve drivers throughout Bristol with exceptional customer service and a welcoming experience.
This is the second time I’ve been there first time was great experience second time I went in for an oil change and rattling speaker and I asked them to fix it told them exactly how to fix the setting to hear the speaker itself they musta ignored it because they couldn’t hear it so they said but they was closed by the time I was able to go down and pick the car up but sure enough as soon as I got in the car fired it and and by the time the car got connected to my phone I looked at the settings and they had them turned down t... read more
Business response:
We take your feedback seriously about the speaker issue and service experience. Please contact us at (423) 354-3412 to discuss this matter.
I purchased a used vehicle. I love the car, but I’m not happy with all the little things that were missed. Every car I’ve purchased from a dealership has gone through a multipoint inspection before it was even listed. I was told this car had gone through one as well. So tell me why I had a headlight, fog light, and license plate light all out. Or maybe explain why there was not any windshield wiper fluid in the vehicle. No floor mats. A missing key to unlock the roof panels. Online the car had heated seats and a heated steer... read more
Business response:
We are disappointed to hear about the inspection issues with your vehicle. Please contact us at (423) 354-3412 to resolve these concerns.
Nice dealership but good luck getting anything covered under warranty without having to make multiple visits and paying for extra services until they magically fix the issue like they should have.
Business response:
We appreciate your feedback and are truly sorry to hear about your disappointing experience with our warranty service. It's not the level of service we aim to provide. We would like the opportunity to address your concerns and better understand the situation. Please feel free to reach out to us directly at (423) 652-6220 to discuss this matter further with Aaron Bishop. We're committed to resolving any issues and improving our service for all our customers.
we came 4 hours away to get a gli with 38,000 miles on it and they stayed open late past 8 for us and super friendly but when we test drove car under 50 MPhil it was fine, once purchased and headed on interstate the car vibrated so bad you couldn't go over certain speed it felt like it had the death wobble, messaged about it they said that's not their problem, we get it to shop next day all tires have knots in them and flat spots, replaced tires and still same just not as bad, car makes a noise like something is wrong in ... read more
Their service techs are not thorough. It took 3 visits to fix my lights and they forgot some clips so I had to return to the dealership a fourth time. In addition they overcharged me. I’m still waiting to hear back on that. Unless absolutely no other choice, I will not return here.
Business response:
We're concerned to hear about your experience. Please contact us at (423) 354-3412 to discuss this further.
bought a 2020 Hyundai a little over a year ago. 3 months after having it had a headlight go out. They replaced the headlight assembly (under warranty) a few months later same issue. Then in June of this year they 'replaced' the bulbs and sent me a video from the mechanic stating "eventually" it will need replaced. (the it was a harness). fast forward to now they had my car for 2 weeks to do a diagnostic and told me it would cost me almost $5000 to fix. Thry said I signed the "Car Fax" stating it was in an accident. I had the... read more
Business response:
Your feedback is important to us. We apologize for the issues you've experienced and encourage you to reach out to us at (423) 354-3412 to discuss further.
last time I took my car in for oil change I was told I needed new brakes. $1,000 parts plus labor. I got 2 other opinions from 2 Christian mechanics. both told me I didn't need new brakes (I mean it passed VA inspection). prior to that I paid $500+for 30,000 mile service. supposed to have put new wipers on. next time I got in car, the wiper blade was shredded. new ones were not put on. my recommendation would be STOP lying!!
Frequently asked questions about Friendship Hyundai of Bristol
How is Friendship Hyundai of Bristol rated?
Friendship Hyundai of Bristol has a 4.6 star rating with 1,686 reviews.
When is Friendship Hyundai of Bristol open?
Friendship Hyundai of Bristol is open now. It will close at 8:00 p.m.