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Friendship Hyundai of Bristol
- Bristol, TN
About this business
Location details
2638 W State Street, Bristol, TN, 37620, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 7:00 p.m. | |
| Sun | Closed |
they could actually fix my father's cars and give him paperwork for each time he brings it in instead of refusing to document his car problems, incompetent and uncaring!
We have been looking at multiple dealerships over the past few weeks and Friendship has definitely been the worst experience by far. My wife saw a vehicle she liked and was ready to purchase. Until all of the ridiculous fees started to come into play. I'm not talking the usual taxes and tags. I'm talking the 700.00 dock fee and the 998.00 first place finish; ( which is a total scam, do the research) . My wife was told that the price she saw online was if they financed it. We don't need the dealership to finance. So if you se... read more
Business response:
Sean, We are sorry you feel frustrated with your visit to Friendship. We certainly do advertise on our website that financing outside of our dealership will have an extra charge. Our Product Specialist are non-commission based so typically not pushy we are sorry you feel that’s not the experience you received. We would love to discuss your visit further so please don't hesitate to give our general manager a phone call please ask for Richard...
We all know that most car salesmen are crooks, but Friendship is horrible. If you see a vehicle you like online, whatever the price is, add about 3000.00 in ridiculous fees. I'm not talking the usual taxes and tags. I'm talking the 699.00 dock fee, and the 998.00 "special car wash" fee. They tell you that the "price online is if they finance, but if you plan to spend cash, go somewhere else. There is a special place in hell for people like this.
My sister went to get her oil changed today. They changed her oil came back and told her she needed new brakes, spark plugs and fix two holes in her tires from nails. Told her it would be 700.00 she told them she didn’t have it and they asked her how much she had she told them: of course they said they would do it for what she could pay which was 400.00. She asked for her brakes bc of her friend told her too. My dad looked at the brakes and they were fine. Spark plugs and holes could have been done at home by my husband or o... read more
I bought a Hyundai Santa Fe several months ago. love the car... not the dealership. called and left messages regarding the license plates... was hung up on. left voice mails Numerous times. no call back. purchased the car at end of June. still no plates. Will never go back. Will purchase my next car out of state if I have to.
Business response:
Allison, we understand it's very frustrating waiting on tags... Tag work gets very back up when it's the busy season for the DMV.... We most certainly would not intentionally hang up on a customer. We apologize if the call was disconnected... We know you spoke with the tag team today so please reach out if you need anything else...
Purchased vehicle 07/08/2021 #1-Traded down from a more expensive vehicle with title in hand. *One month later and 4 phone calls to dealership: Still no check for amount owed to me *on each call I was told a follow up call to me would occur with a status update -to be fair I DID get one call- it was 'the checks in the mail' 6 days after that call snd still no check It's time to go public!! #2-My specialty tag was to be transferred; Dealership had all necessary documentation to do the transfer. -Guess who got a registered ... read more
Rude.....................
Business response:
Lauren, If you could let us in on the issue you had with the dealership maybe we can help. We are always looking to give the best experience with sales and service... Please give us a call... We are always happy to help! Have a good day!
Ok so where to begin?? Im not one to leave bad reviews or say bad things about a company. That’s just not who I am as a person. But I feel this shenanigan has gone on long enough. As most of you know we bought a new car back in October. It come with a 3 month/3000 mile warranty. Fast forward to January my 3 month warranty expired. 7 days later my check engine light come on. I called the dealership Friendship Hyundai of Bristol to see what could be done given it was 7 days outside of the warranty period. We took the car over ... read more
The sales is ok, the service on the other hand, not so much. My car has been there for 3 weeks this coming Friday. I understand it’s not their fault that the car has been recalled, but Hyundai should provide their owners with a loaner. In which this dealership has refused to do. Just ready to have my car back and take it elsewhere from now on. And very rude service ppl. Yes I was rude, because I felt like I wasn’t getting the help I needed.
Business response:
Jason as we spoke yesterday we would love nothing more than to give you a loaner car, but unfortunately at this time, they are all out with other customers. We tried to talk this matter out with you yesterday but you hung up several times... Please call us back if you can talk this out... Also, we understand it has taken some time we have been waiting on the parts due to covid parts are taking a little longer!
Frequently asked questions about Friendship Hyundai of Bristol
How is Friendship Hyundai of Bristol rated?
Friendship Hyundai of Bristol has a 4.6 star rating with 1,590 reviews.
When is Friendship Hyundai of Bristol open?
Friendship Hyundai of Bristol is closed now. It will open at 8:30 a.m.