Friendship Hyundai of Bristol

Kpeterson 

on DealerRater

a year ago

Mitch Walters the President is a Crook with the rest of the team No integrity at this dealership. You will get screwed on price, Warranty and Reliability of the vehicle 

Peter Kucera 

on DealerRater

2 years ago

Let me first get out of the way that I love the car and the warranty. That's not the issue here. My issue is with a specific sales person, Scottie Austin, and the general manager, whom I'll get to in a second. During the paperwork, Scottie tried to sneak past an obviously inflated rate for the loan and when confronted with it, he back pedaled stating that it was the best available due to rising interest rates. I have very excellent credit and knew I could get a much lower rate. After some back and forth I finally told them I... read more

Earthwash.otc 

on DealerRater

2 years ago

They advertise their vehicles for a certain price then when you talk to them about a purchase there’s at least a 2,000 dollar add on of dealer fees or should I say hidden charges they add a ceramic coating to a 8 year old car for 998.00 dollars. Should be an option by customer or make the advertising price to reflect that. So the $17,250 advertised price was about $19,200 when you need to pay them. Was disappointed 

Chad_phelps86 

on DealerRater

3 years ago

Drove 5 hours to buy a 17 Tahoe. .dropped $50k on this thing. A week and less than 1000 miles later, rear hatch stopped working. Said I either drive the 5 hours back or it's not their problem. And it needs a front strut. And...had to immediately fill up after leaving the dealer. Thanks for that. I even offered to pay for labor. Garbage... 

Cindy F 

on DealerRater

4 years ago

"Purchased vehicle 07/08/2021#1-Traded down from a more..." Purchased vehicle 07/08/2021 #1-Traded down from a more expensive vehicle with title in hand. *One month later and 4 phone calls to dealership: Still no check for amount owed to me *on each call I was told a follow up call to me would occur with a status update -to be fair I DID get one call- it was 'the checks in the mail' 6 days after that call and still no check It's time to go public!! #2-My specialty tag was to be transferred; Dealership had all necessary docum... read more

used_car_shopping_for_son 

on DealerRater

6 years ago

"Buyer beware - pricing tricks" We were shopping for a used Hyundai and liked one example within our price range that is a few years old with relatively high miles. We asked for a an outright purchase quote and it came in as Sales Price as shown on it, plus $800 in accessories of unknown kind, $599 Proc/Doc fee, and then Tax in dollars with no percent of State/County break down. An educated person knows that any accessory or option on a used car is part of the price so it is effectively ZERO and $599 Proc/Doc fee is a total ... read more

ryano2007 

on DealerRater

8 years ago

"Help" You could help people by not forcing them to go along with Hyundai financing just to get a rebate. You put the price on the car then sale the thing for that without finance through your people. Allow folks to get the rebate and finance with whom they wish. Don't think your price is set in stone and be willing to move down and not think about the up! 

rohokj 

on DealerRater

8 years ago

"Worst Car Buying Experience of My Life" I will never buy another vehicle from Friendship Hyundai ever again. It was the worst car buying experience of my life. The salesperson was not very knowledgeable of the product and was arrogant. The manager, Bobby, was disrespectful and rude. I will never set foot on that property ever again. If you want to buy a Friendship vehicle, then I recommend going across the street to Friendship Ford. They have a much more knowledgeable and friendly staff. 

conniemcclain 

on DealerRater

9 years ago

"Sonata 16" I feel the sale man was not far on my trade in because I had 1,000 of ex stuff on it but it was late we didn't leave the dealership till after 10pm I was tried and upset