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Friendship Hyundai of Bristol
- Bristol, TN
About this business
Location details
2638 W State Street, Bristol, TN, 37620, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 7:00 p.m. | |
| Sun | Closed |
I bought a Hyundai Santa Fe several months ago. love the car... not the dealership. called and left messages regarding the license plates... was hung up on. left voice mails Numerous times. no call back. purchased the car at end of June. still no plates. Will never go back. Will purchase my next car out of state if I have to.
Business response:
Allison, we understand it's very frustrating waiting on tags... Tag work gets very back up when it's the busy season for the DMV.... We most certainly would not intentionally hang up on a customer. We apologize if the call was disconnected... We know you spoke with the tag team today so please reach out if you need anything else...
Purchased vehicle 07/08/2021 #1-Traded down from a more expensive vehicle with title in hand. *One month later and 4 phone calls to dealership: Still no check for amount owed to me *on each call I was told a follow up call to me would occur with a status update -to be fair I DID get one call- it was 'the checks in the mail' 6 days after that call snd still no check It's time to go public!! #2-My specialty tag was to be transferred; Dealership had all necessary documentation to do the transfer. -Guess who got a registered ... read more
Rude.....................
Business response:
Lauren, If you could let us in on the issue you had with the dealership maybe we can help. We are always looking to give the best experience with sales and service... Please give us a call... We are always happy to help! Have a good day!
Ok so where to begin?? Im not one to leave bad reviews or say bad things about a company. That’s just not who I am as a person. But I feel this shenanigan has gone on long enough. As most of you know we bought a new car back in October. It come with a 3 month/3000 mile warranty. Fast forward to January my 3 month warranty expired. 7 days later my check engine light come on. I called the dealership Friendship Hyundai of Bristol to see what could be done given it was 7 days outside of the warranty period. We took the car over ... read more
The sales is ok, the service on the other hand, not so much. My car has been there for 3 weeks this coming Friday. I understand it’s not their fault that the car has been recalled, but Hyundai should provide their owners with a loaner. In which this dealership has refused to do. Just ready to have my car back and take it elsewhere from now on. And very rude service ppl. Yes I was rude, because I felt like I wasn’t getting the help I needed.
Business response:
Jason as we spoke yesterday we would love nothing more than to give you a loaner car, but unfortunately at this time, they are all out with other customers. We tried to talk this matter out with you yesterday but you hung up several times... Please call us back if you can talk this out... Also, we understand it has taken some time we have been waiting on the parts due to covid parts are taking a little longer!
RecommendedWe had a couple different guys helping us I wish I could remember the first guys name but Chris was very helpful! The finance guy took his time with my daughter who had never bought a car before and explained everything to her even though it was an hour and a half past closing time! They weren’t pushy and were very helpful!
Business response:
Thank you so much for your kind words, Sonia Lynn. We really appreciate you taking the time out to share your experience with us. We hope you guys enjoy the new vehicle! Friendship Hyundai of Bristol
I was told they could help me out Regardless what i owe on my jeep and stuff and it was a lies watch out people no one wants to help people who work hard unless u got the $$$$$$$ screw this
Business response:
Thank you for providing your feedback and letting us know about this issue, Brandon. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (423) 652-6220 and we'd be happy to help you out. Cheers, Friendship Hyundai of Bristol
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I purchased a 2017 Elantra on the 14th. After realizing that something was incredibly wrong with the paperwork once I arrived home and after taking a few days to look over it and have an advocate look at it, it became apparent that I had been the victim of some really dishonest and unethical sales practices. The car I purchased was listed at $12900. The figure listed on the bottom of the purchase order was nearly $18000. The dealership only gave me $800 for my trade in which was a 2007 Hyundai Sonata with under 70k miles ... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Callie. Sounds like your advocate is working on the issues that you've had with the dealership. We certainly do apologize...
Frequently asked questions about Friendship Hyundai of Bristol
How is Friendship Hyundai of Bristol rated?
Friendship Hyundai of Bristol has a 4.6 star rating with 1,538 reviews.
When is Friendship Hyundai of Bristol open?
Friendship Hyundai of Bristol is closed now. It will open at 8:30 a.m.