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Frontier Ford
- Car Dealers
- Santa Clara, CA
About this business
Location details
3701 Stevens Creek Boulevard, Santa Clara, CA, 95051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Good sales people. Good sales people. Low key, not a lot of flash and too pushy. Very professional.
Business response:
Thank you for your feedback! We're glad to hear you appreciated our sales team's professional and low-key approach. We believe in providing a respectful and straightforward experience, and it's great to know that resonated with you. If you have any more questions or need further assistance, feel free to reach out. Thank you for choosing us!
Very happy with the service. Very happy with the service. I was able to schedule easily, the car was ready when promised.
Business response:
Thank you for your positive feedback! We're glad to hear that you had a smooth experience with scheduling and that your car was ready as promised. If you need any further assistance or have additional feedback, feel free to reach out. We look forward to serving you again!
It took a little longer than I'd like but they figured It took a little longer than I'd like but they figured out the problem and dis plenty to make it right. In the end, my truck, is fixed.
Business response:
Thank you for your feedback and for your patience. We're glad to hear that your truck is now fixed and that our team worked diligently to resolve the issue. We understand the importance of timely service and are always striving to improve our efficiency. If you have any further questions or need additional assistance, please feel free to reach out to Kevin Bettencourt, our Service Director, at 408-241-1800. Thank you for choosing us, and we appreciate your understanding.
Always the best customer service when bringing my Ford Always the best customer service when bringing my Ford vehicles to Frontier. Raymond is an awesome service advisor who is always professional, accommodating, and has a great personality. Raymond offering to drop my vehicle off at my home was over the top customer service. Would give him 10 stars if I could!
Business response:
Thank you for the glowing review! We’re thrilled to hear that Raymond has consistently provided you with exceptional service. It’s great to know his professionalism and accommodating nature have made your experiences with us outstanding. We truly appreciate your kind words and are grateful for your continued trust in our team. We’ll be sure to pass along your praise to Raymond!
Service was great. Service was great. Leo our representative did an excellent job obtaining the parts in a timely manner and the car was completed when he said it would.
Business response:
Thank you for your review! We're delighted to hear that Leo provided excellent service and was able to obtain the parts and complete the work on time. We’ll be sure to share your kind words with him. If you need any further assistance, please don’t hesitate to reach out. We look forward to serving you again!
Excellent service! Excellent service! Majic took all possible steps to get us the car, options, and deal that we wanted. Very friendly and professional. Victor in the finance department was very also very friendly and fast and good at his job.
Business response:
Thank you for your fantastic review! We’re delighted to hear that Majic and Victor provided you with excellent service, ensuring you got the car, options, and deal you wanted. It’s great to know that their friendliness and professionalism made a positive impact. We appreciate your feedback and look forward to assisting you again in the future. If you need anything else, don’t hesitate to reach out!
Very efficient and helpful. Very efficient and helpful. Convenient appointment and they were waiting for me! They solved my problem and were pleasant to deal with.
Business response:
Thank you for sharing your positive experience! We’re thrilled to hear that our team was efficient, helpful, and pleasant to work with. It’s great to know that we were able to resolve your issue and make the appointment process convenient for you. If you need anything else, don’t hesitate to reach out!
After i brought my car home, next day i started getting After i brought my car home, next day i started getting alert on dashboard tire pressure sensor alert. Multi point inspection report was not given to me. Sometime noise is coming when applying brakes.
Business response:
We're sorry to hear about the issues you've experienced with your tire pressure sensor and the noise when applying the brakes. We also apologize for not providing the multi-point inspection report. Please reach out to Kevin Sitch, our General Manager, at KSitch@vtaig.com. He will assist you in addressing these concerns and ensuring that everything is resolved to your satisfaction. We appreciate your patience and look forward to making things right.
Excellent customer service and treated me well throughout Excellent customer service and treated me well throughout the entire process! Thomas was great to work with, answered all my questions, and helped me get the best deal possible.
Frequently asked questions about Frontier Ford
How is Frontier Ford rated?
Frontier Ford has a 4.3 star rating with 6,290 reviews.
When is Frontier Ford open?
Frontier Ford is open now. It will close at 8:00 p.m.