This profile has been claimed by the business owner or representative.
Garrison Oak Steakhouse
- Restaurants
- Oak Grove, KY
About this business
Location details
777 Winners Way, Oak Grove, KY, 42262, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | 4:00 p.m. to 9:00 p.m. | |
| Thu | 4:00 p.m. to 9:00 p.m. | |
| Fri | 5:00 p.m. to 10:00 p.m. | |
| Sat | 5:00 p.m. to 10:00 p.m. | |
| Sun | 4:00 p.m. to 9:00 p.m. |
Pls bring back the old piccata recipe. Def with rice as well. Noodles is def not anywhere as delicious! They are just box noodles- which brings down the dish. The flavor is suffering with the new recipe. Piccata is my all time favorite dish. I’d actually say that Garrison Oak HAD the best in town. The new recipe and over noodles - epic fail. I will not order this again. Lobster was good. Megan was good. Carleah was exceptional! Rhonda is exceptional….always
Waited over 1 hour and 20 minutes for food and then after waiting my food was wrong. The waitress was very nice but the reasoning behind the long wait was cooks called out. To me that’s not far for my first experience due to the volume of the business and location, you should be ready for call outs.
Business response:
Hi Mirra, We're truly sorry to hear about your recent experience at Garrison Oak Steakhouse. We understand that waiting can be frustrating, and we apologize for the long wait you experienced. We also regret that your meal was not up to par. We take your feedback seriously and will use it to improve our service and food quality. Please reach out to management so we can get more information to get these issues resolved. We hope to have the opportunity to serve you better in the future. Best regards, The Management Team
We arrived at 8:40 for an 8:45 reservation! We were told that the 8:15 had still not been seated and they had also 3 other parties to seat before us. We waited as we were hungry. It seemed like many parties were departing. We were seated at 9:10. We did not receive a booth as we requested in our reservation. The climate was noticeably uncomfortable.(Bring a coat).The host was not his chipper self. His affect appeared distracted, not offering a chair as we sat. Once seated, Frank our waiter, who was about the only enjoyable p... read more
Business response:
Thank you for your feedback. We're truly sorry for the wait and missed booth request - the concert brought an unusually high volume of guests, and our team always tries their best to accommodate all reservations and seating requests. We also apologize for any food inconsistencies — especially given your previous positive visit. We’re glad Frank provided attentive service and that you enjoyed the carrots, but we understand that great service should be matched by food and overall experience. Your concerns are being shared with... read more
We arrived at 8:40 for an 8:45 reservation! We were told that the 8:15 had still not been seated and they had also 3 other parties to seat before us. We waited as we were hungry. It seemed like many parties were departing. We were seated at 9:10. We did not receive a booth as we requested in our reservation. The climate was noticeably uncomfortable.(Bring a coat).The host was not his chipper self. His affect appeared distracted, not offering a chair as we sat. Once seated, Frank our waiter, who was about the only enjoyable p... read more
The food presentation was blob. The carrots were hard and not fully cooked. The waitress stated no decalf coffee which for a fancy restaurant not right. My req coffee was served only 1/2 full. The waitress never ask if I wanted more. Also never ask if wanted another drink after I finish my other one.
Business response:
Hi Bruce, We're sorry to hear about your experience at Garrison Oak Steakhouse. We appreciate your feedback on the food presentation and the coffee service. We strive to provide a comfortable and enjoyable dining experience for all our guests and it seems we fell short this time. We will certainly take your comments into consideration as we continuously work on improving our service. We hope you'll give us another chance to impress you in the future. Best regards, The Management Team
The Hostess was excellent in explaining the menu. There were beautiful desserts displayed, she had knowledge on all of them she shared with us. The Manager was kind, came to our table to check on us. The food was over priced for the quality. We saw 2 cook employees. The one that prepared our food did have the hair on his head covered. His medium length beard was not covered. We ordered the shrimp & cheese grits and a big grilled chicken salad. The shrimp and cheese grits were covered in a dark vinegar sauce, had to scoop as ... read more
Business response:
We’re happy to hear that you had a positive experience with our hostess and manager—your kind words mean a lot to our team. We’re pleased that parts of your visit stood out in a positive way. We are sorry to hear that other aspects of your experience did not meet your expectations. We take concerns about food quality, preparation, and safety seriously. Your comments regarding the food portions and preparation have been shared with our kitchen management. We acknowledge your concern regarding kitchen facial hair coverage, our... read more
We were seated and left to server ourselves(buffet) which we found out by stopping a waitress and asking her to take our order. Food was messy and what you would expect at an inexpensive dive. We asked waitress about desert she explained it was in the other room! The cost was just over $150 which was about $120 over priced.
Business response:
Thanks for the feedback, Dan. We're sorry to hear that your experience at Garrison Oak Steakhouse didn't meet your expectations. We strive to provide a high-quality dining experience, and it's clear we fell short this time. We take your comments about the food presentation and pricing very seriously and will use them to improve. We hope you'll consider giving us another chance to impress you in the future. Best, The Management Team
The food took more than 1 hours and 30 mins to show up. Then it was incorrectly done and just a missed opportunity to fix it properly.
Business response:
Hi Ronald, Thank you for taking the time to share your review. We truly appreciate your feedback, as we always strive to deliver the highest quality experience to our guests. We’re sorry to hear that we fell short during your recent visit, despite the efforts made by our manager and chef to address the concerns at your table. Your experience matters to us, and we take your comments seriously as we continue to improve. We hope to have the opportunity to welcome you back and provide the exceptional service and quality you expe... read more
sadly a wonderful brunch can be ruined by disinterest from our waitress. Had a hard time just getting our drinks..
Business response:
Thanks for the feedback, bob. We're glad to hear that you enjoyed the food and found value at Garrison Oak Steakhouse. However, we're truly sorry to hear about the service you received. We strive to provide attentive, friendly service to all our guests and it seems we fell short during your visit. We appreciate your patience and hope that we can avoid such instances in the future. We hope to serve you again and provide a better experience. Best Regards, The Management Team
Frequently asked questions about Garrison Oak Steakhouse
How is Garrison Oak Steakhouse rated?
Garrison Oak Steakhouse has a 4.2 star rating with 1,445 reviews.
When is Garrison Oak Steakhouse open?
Garrison Oak Steakhouse is closed now. It will open on Wednesday at 4:00 p.m.