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Garrison Oak Steakhouse
- Restaurants
- Oak Grove, KY
About this business
Location details
777 Winners Way, Oak Grove, KY, 42262, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | 4:00 p.m. to 9:00 p.m. | |
| Thu | 4:00 p.m. to 9:00 p.m. | |
| Fri | 5:00 p.m. to 10:00 p.m. | |
| Sat | 5:00 p.m. to 10:00 p.m. | |
| Sun | 4:00 p.m. to 9:00 p.m. |
Everything was good except one person's steak was not cooked correctly. When the waitress asked how everything was we told her and she took the steak back to finish it. It took 20 minutes to get the steak from medium rare to medium. We found out why when the steak was brought us by a chef who said they cooked an entire new steak. They did not ask us if we wanted to wait that long.
Business response:
Hello steve, Thank you for taking the time to share your feedback. We're glad to hear that you enjoyed most of your meal, but we're sorry to hear about the delay you experienced in receiving your steak. We understand how frustrating that can be and we apologize for any inconvenience caused. We will take your comments into consideration as we continuously strive to improve our service. We appreciate your patience and hope that we'll have the opportunity to serve you again soon. Best, The Management Team
My wife's birthday dinner her fillet was overcooked twice our server was wonderful beautiful restaurant.
Business response:
Hey, Thank you for choosing Garrison Oak Steakhouse for your wife's birthday dinner. We're thrilled to hear that you and your wife enjoyed your visit. However, we're sorry to hear that there were a few instances where your fillet overcooked. We strive to provide excellent food and service to all our guests, and we apologize for falling short this time. Your feedback is invaluable and we will certainly use it to improve. We hope to have the opportunity to serve you and your family again soon. Best, The Management Team
Waited over 50 mins for our food . The steak was okay . But the others side items you are better off getting at outback or texas roadhouse .. The rolls were also really soggy. But the atmosphere was nice if you want a romantic setting .
Business response:
Hi, Thank you for taking the time to share your feedback. We're sorry to hear that your food experience didn't meet your expectations. We strive to provide timely service and quality meals to our guests, and we're disappointed to hear that we fell short in this instance. We hope to have the opportunity to serve you again and provide a more positive experience. Best regards, Garrison Oak Steakhouse Management Team
We love Garrison Oak but tonight we ordered our usual and the shrimp cocktail had changed. It come out and he was covered in some red stuff. Well we proceeded to try it and it was way too spicy. They had changed the way they prepare it and had put a ton of old bay season or something like that I guess to give Cajun flair. There was nothing noted on the menu about this to tell us it was different. And yes we did tell them! Our steak was good but just the meal tonight was not as good as in past.
Business response:
Hey, Thank you for your feedback and for being a regular at Garrison Oak Steakhouse. We're sorry to hear that your meal was not up to par this time around. We're always striving to improve and your feedback is invaluable to us. We're glad to hear that you enjoyed your steak, but we apologize for any disappointment with the shrimp cocktail. We appreciate your patience and understanding. We hope to serve you again soon and provide the high-quality experience you've come to expect from us. Best, The Management Team
Both times we have been here the items on the menu we wanted were not available and that's on the first open day of the week (Wednesday) which seems odd. The KY crab cake appetizer was very good! Everything else was not. Service is friendly, but slow. Food and drinks were not brought by our server so there seemed to be confusion in that process. We had checked in 12 minutes prior to our reservation time, but couldn't order until 35 minutes past the reservation time. It was over an hour (and after the appetizer) before the co... read more
Business response:
Hello, Thank you for your feedback. We're glad you've enjoyed our KY crab cake appetizer and onion rolls. We're sorry for the other issues you experienced. We aim for prompt service and quality food, and it seems we fell short this time. We understand your frustration with us not having certain menu items available, we are currently in the process of rolling out a new menu which is why there were some items out and some that we have that are not currently on the menu. We do apologize sincerely for any confusion this has caus... read more
I had eaten there once before and the food was good. We had a concert to go to at the hotel so we decided to eat there again. It was very crowded, but fortunately we didn’t wait longer than 15 minutes with a reservation. We ordered a soup to share before the main course. I asked for two spoons. I had to ask twice. Never got the other spoon. I ordered smoked brisket bolognese over rigatoni and 2 cheeses. The pasta is cold and the sauce was barely warm. My boyfriend ordered a burger. His burger was dry and the bacon on it was ... read more
We went there for our anniversary. We werew seated about 15 minutes after our reserved time. It took us about an hour to finally get or food. The food okay but the collard greens were soaked in vinegar and not worth the price.
The prime rib tasted like it was soaked in water! No flavor, not even a beef flavor. Blah! From the hostess and his flat mumbled speech and facial expressions. To the server taking over 10 mins to visit our table, to the server never checking on us. The salad was not correct. The meat was horrible. Drinks we couldn’t get another (bar drinks : FINALLY got a second drink glass of wine and bottle of beer). Bread rolls tasted like Arby’s rolls/bread. Blah Not great service or food. Won’t be back
Business response:
Hi, We're truly sorry to hear about your experience at Garrison Oak Steakhouse. We pride ourselves on delivering excellent food and service, and we're disappointed that we fell short during your visit. We take your feedback about the prime rib, salad, and drinks very seriously and will address these issues with our team. We also apologize for the delay in service you experienced. Your feedback is invaluable to us as we strive to improve with each and every visit. We hope you'll reconsider and give us another chance to serve ... read more
The hostess was very courteous and friendly. Our waitress was exceptional! But the food was absolutely awful. Third time visiting and the food actually got worse which I didn't think could happen. My crab cakes were soggy and tasteless. My overloaded baked potato was all potato and no overload! Signicant others shrimp cocktail was fair with weirdly chunky cocktail sauce. I don't think I'll try for a fourth visit. Not worth the $$ or my time.
Business response:
Thanks for the feedback, VickyE. We're glad to hear that our hostess was courteous and friendly, but we're sorry to hear that your experience with the food didn't match your expectations. We strive to provide our guests with exceptional service and delicious food, and we regret that we fell short in your case. We appreciate your honest feedback and we'll certainly take it into account as we continually work to improve our offerings. We hope you'll reconsider visiting us again, giving us another chance to impress you. Best re... read more
Frequently asked questions about Garrison Oak Steakhouse
How is Garrison Oak Steakhouse rated?
Garrison Oak Steakhouse has a 4.2 star rating with 1,445 reviews.
When is Garrison Oak Steakhouse open?
Garrison Oak Steakhouse is closed now. It will open on Wednesday at 4:00 p.m.