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Garrison Oak Steakhouse
- Restaurants
- Oak Grove, KY
About this business
Location details
777 Winners Way, Oak Grove, KY, 42262, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | 4:00 p.m. to 9:00 p.m. | |
| Thu | 4:00 p.m. to 9:00 p.m. | |
| Fri | 5:00 p.m. to 10:00 p.m. | |
| Sat | 5:00 p.m. to 10:00 p.m. | |
| Sun | 4:00 p.m. to 9:00 p.m. |
Steak was over cooked extremely salty and no sauce, as said on the menu. Ordered asparagus and got Brussels sprouts. Food was warm at the best. Very Very Extremely disappointing!!!!
Business response:
Thanks for the feedback. We're really sorry to hear about your experience at Garrison Oak Steakhouse. It's clear that we fell short in meeting your expectations, especially with the steak and incorrect sides that you received. We take pride in our menu and it's disappointing to hear that we didn't hit the mark. We appreciate your honesty and will certainly take your comments into consideration as we continuously strive to improve our food and service. We hope you'll give us another chance to impress you in the future.
We visited as we usually enjoy on occasion ,4 tables total on a Friday night at 745 should have been a sign .I ordered Chefs special Chicjen Marsala ,for $30.Perhaos the worse I’ve ever had ,No flavor at all,sauce with pasta was pure water and chicken was not seasoned or dredged properly.Theresa’s not even a hint of Marsala wine in this dish ,ate a small portion and that was it for me ,it was my birthday and was provided a free dessert which I preferred the carrot cake ,came out in a warm skillet and was dry as dry can get ,... read more
Business response:
Hi BrandonH, We're truly sorry to hear about your recent experience at Garrison Oak Steakhouse. It's disappointing to know that our dishes didn't meet your expectations. We take pride in our culinary offerings and it's disappointing to hear that you didn't enjoy this particular dish. Your feedback is invaluable and we'll certainly take it into consideration as we continually strive to improve. We hope that you'll give us another chance to impress you in the future. Best, The Management Team
The service was horrible. Our server may have checked on us once or twice. The steaks were overcooked and extremely salty. My cocktail was not what I ordered. Obviously they don’t know how to make a French 75. My experience was poor and will not return.
Business response:
Thanks for visiting us, Valencia. We're truly sorry to hear about your recent experience at Garrison Oak Steakhouse. It's disappointing to know that our service and food didn't meet your expectations. We appreciate your feedback and will use it to improve. We hope you'll give us another chance to make it right in the future. Best regards, The Management Team
Ambiance was very nice, can’t say the same about the food. I ordered the smoked brisket bolognese. The brisket was so dry it was like beef jerky. My friend ordered the steak, had to send back, because it was medium rare, instead of medium well. Very expensive for the errors.
Business response:
Thanks for the feedback. We're sorry to hear that your experience with our food didn't meet your expectations. We strive to provide our guests with the best dishes, and it's clear we missed the mark with your brisket. We appreciate your comments and will take them into consideration as we continually work to improve our dishes. We hope to have the opportunity to serve you again and provide a better experience.
Had reservations -- the beginning of the meal went well but was declining quickly with a forgetful wait staff. The food also took almost an hour after ordering to get to our table. We had asked for drink refills a handful of times and never got them.
Business response:
Hello, We're truly sorry to hear about your recent experience at Garrison Oak Steakhouse. It's disappointing to know that we fell short in meeting your expectations, especially with the delay in service and the overall pace of the meal. We also apologize for the oversight regarding your drink refills. Your feedback is invaluable to us as we strive to improve our service and provide our guests with a better dining experience. We hope you'll give us another chance to show you the high standard of service we're known for. Best ... read more
My boyfriend requested his prime rib medium. He had to send back twice because it came out over cooked with no pink. I was surprised they would send the second one out without checking. The third time was finally correct. No one came and apologized from management. I ordered my ribeye medium well and part of mine was bloody.
Business response:
Thanks for the feedback, LARoss. We're truly sorry to hear about your experience at Garrison Oak Steakhouse. It's disappointing to know that our prime rib didn't meet your expectations, and we apologize for the oversight regarding your order. We also regret any discomfort caused by the overcooked steak. We appreciate your understanding and patience during this incident. Your feedback is invaluable and we will use it to improve our service. We hope you'll give us another chance to make it right. Best regards, The Management T... read more
The bone in rib-eye was full of fat. Very poor cut of meat for the price. The prime rib was the same way. The rolls have salt on the top and made with duck fat. The worst bread I’ve have ever ate. The salad was really good. The service and staff was great. They used to have good bread an great steaks.
Business response:
Thanks for visiting us. We're sorry to hear that your experience with our bone-in rib-eye and prime rib didn't meet your expectations. We pride ourselves on the quality of our steaks and we're disappointed to hear they didn't hit the mark this time. We also appreciate your feedback on our bread, we'll definitely take it into consideration. Despite the issues, we're glad you enjoyed our salad and found our service and staff great. We hope to have the opportunity to serve you again and provide you with the quality you've come ... read more
Ordered prime rib, it was very tough and grizzly. Probably will not be back
Business response:
Thanks for visiting us at Garrison Oak Steakhouse. We're truly sorry to hear that your meal did not meet your expectations. We pride ourselves on our prime rib, and we're disappointed to know that it didn't hit the mark this time. We appreciate your feedback and will certainly use it to improve. We hope you'll consider giving us another chance in the future.
The food was not worth the price. Everything that we had was underseasoned and nasty. Will not be going back.
Business response:
Thanks for the review, Kimmy. We're truly sorry to hear that your experience at Garrison Oak Steakhouse didn't meet your expectations. We take pride in our food's flavor and it's disappointing to hear that you found it underseasoned and not up to your standards. We appreciate your feedback as it helps us improve. We hope you'll give us another chance in the future to provide you with the quality dining experience that our guests expect. Best regards, The Management Team
Frequently asked questions about Garrison Oak Steakhouse
How is Garrison Oak Steakhouse rated?
Garrison Oak Steakhouse has a 4.2 star rating with 1,445 reviews.
When is Garrison Oak Steakhouse open?
Garrison Oak Steakhouse is closed now. It will open on Wednesday at 4:00 p.m.