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Garrison Oak Steakhouse
- Restaurants
- Oak Grove, KY
About this business
Location details
777 Winners Way, Oak Grove, KY, 42262, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | 4:00 p.m. to 9:00 p.m. | |
| Thu | 4:00 p.m. to 9:00 p.m. | |
| Fri | 5:00 p.m. to 10:00 p.m. | |
| Sat | 5:00 p.m. to 10:00 p.m. | |
| Sun | 4:00 p.m. to 9:00 p.m. |
Our experience was terrible. Our reservation was for 7:30. We got seated at 7:55. Our server never greeted the table. We seat there for close to 15 minutes. We ended up leaving and going to another restaurant. When we arrived and checked in we sat at a table in the bar area and was told to move. We wanted to order drinks. I will not go back. This would of been our third time visiting Garrison House.
Business response:
Hello Naomi, We're truly sorry to hear about your experience at Garrison Oak Steakhouse. We strive to provide a comfortable and enjoyable dining experience for all of our guests, and it's clear we fell short during your visit. We apologize for the delay in seating and the inconvenience you experienced with the bar area. We appreciate your feedback and will address these issues with our team to ensure better service in the future. We hope you will consider giving us another chance to provide you with the quality experience yo... read more
They were running late due to lack of staff. They did not fill water glass, waited 15-20 mins to even be greeted once at the table. No refilling of glass of tea during the entire meal, other than the manager doing it as the meal was over. Did not ask about dessert or tell me about them. They normally are great. This was a first experience of this.
Business response:
Thanks for the review. We're truly sorry to hear about your experience at Garrison Oak Steakhouse. We understand how frustrating it can be when you have a meal that doesn't meet your expectations, especially when it's due to service issues. We sincerely apologize for the inconvenience you faced and the delay in service you experienced. We're glad to hear that you enjoyed our food, but we understand that it's not everything we're supposed to be. We appreciate your feedback and will definitely use it to improve our service. We... read more
As always, the service was great, however the food was not up to par. We have been coming to this restaurant since it opened, and have come less and less over time due to the quality of dishes pushed out. sadly one of our favorite steak houses is now one of our least favorites.
Business response:
Thanks for the feedback, Chris. We're glad to hear that our service continues to meet your expectations. However, we're sorry to hear that our food did not live up to the standards you've come to expect from us. We appreciate your loyalty and your honest review will be taken into consideration as we strive to improve. We hope to have the opportunity to serve you again and provide the quality experience you've come to expect from us. Best regards, The Management Team at Garrison Oak Steakhouse
Waiting time was terrible even with a reservation waited over 35 minutes for a table. Hostess was useless.
Business response:
Hey Frank, We're really sorry to hear about your experience at Garrison Oak Steakhouse. We understand how frustrating waiting can be and we're sorry we didn't meet your expectations in this regard. We're also disappointed to hear that our hostess was unable to assist you. We strive to provide excellent service and it seems we fell short this time. We appreciate your feedback and we'll certainly use it to improve our service. We hope you'll give us another chance to make it right. Best, The Management Team
Service as always was very good even though they were short staffed. I ordered the Queens cut prime rib cooked to medium. The meat was cooked past medium with no slightly pink center. Generally not a problem, but the seasoning was so heavy and salty that it made it not enjoyable to eat. We will be back again and hopefully things will be straightened up in the kitchen.
Business response:
Hello William, Thank you for taking the time to share your feedback. We're glad to hear that you found our service good, even during a busy time. We apologize for the issues you experienced with your Queen cut prime rib. We strive to deliver a great dining experience, and we're sorry that we fell short this time. We will definitely look into this matter and ensure it doesn't happen again. We look forward to welcoming you back soon. Best regards, The Management Team
Food was mediocre at best. Not at all what I expected at the price point. Everything was medium quality frozen/premade food. We dined Valentine’s Day for the prix fixe menu which sounded very good. Our “special” mixed drinks (Pillow Talk-vodka with chambourd and frozen raspberries) were basically a daiquiri with huge chunks of ice. The appetizers-one was low quality, barely any flavor (fried green tomatoes) and the other was very good (burnt ends). After that we should have gotten our salad course. We didn’t. They delivered ... read more
We experienced an extended wait, and our 7:15 reservation was pushed back to around 7:35. The staff was great overall, Carlos was friendly and well spoken. We started off with the Bacon Candy Appetizer, that was terrific and is the only reason the food isn’t getting 1 star. My wife and I both ordered the Filet 10oz and 8oz for her. We both ordered them medium. My wife’s was well done with no pink to speak of, mine was rare to medium rare at best. After being on Keto for 6 weeks we decided to splurge on a baked potato. That w... read more
Business response:
Thanks for the feedback, Andrew! We're glad to hear that our staff was friendly and you enjoyed the Bacon Candy Appetizer. We apologize for the wait and your filets. We also appreciate your comments about the baked potato and will work on improving those aspects. We're sorry for any disappointment as we strive to always provide the best food for our guests. We hope to serve you better next time. Best, Garrison Oak Steakhouse Management Team
NOTHING was right. Service slow. 40.00 steak not 16oz Potato and soup cold. Promised compensation not given . Will probably not return 😕
Business response:
Thanks for the feedback, Tammy. We're truly sorry to hear about your recent experience at Garrison Oak Steakhouse. It's disheartening to know that we didn't meet your expectations, especially with the steak and the potato. We always aim to deliver a great experience, and it seems we fell short this time. We sincerely apologize for the inconvenience caused and we appreciate your patience. We'll certainly take your feedback into account as we continuously strive to improve our services. We hope you'll give us another chance to... read more
My family and I were hoping for an good Christmas dinner it was far from that. I have had better food in a high school cafeteria. No one dishes on the menu was even warm. The food was bland and some was inedible. There were 5 of us with a bill of almost $500 with tip and have never been more disappointed.
Business response:
Hello agee, We're truly sorry to hear that your experience at Garrison Oak Steakhouse didn't meet your expectations. We take your comments about the food temperature and overall dining experience very seriously. We pride ourselves on our culinary expertise and it's disappointing to hear that we fell short of your expectations. We appreciate your feedback as it helps us to improve. We hope you'll give us another chance to make it right in the future. Best regards, The Management Team
Frequently asked questions about Garrison Oak Steakhouse
How is Garrison Oak Steakhouse rated?
Garrison Oak Steakhouse has a 4.2 star rating with 1,445 reviews.
When is Garrison Oak Steakhouse open?
Garrison Oak Steakhouse is closed now. It will open on Wednesday at 4:00 p.m.